CVS Medical Alert Review

CVS Medical Alert System


Review Summary:

The CVS pharmacy medical alert program is handled by Connect America, who has been providing medical alert monitoring services since 1977. Since CVS is primarily a reseller of the Connect America medical monitoring service, you may also want to consider dealing directly with Connect America since their website has the most updated service offerings that are also available to CVS customers.

When we called the phone number on the CVS medical alert site, it was answered by a Connect America representative, who answered our questions and offered us other products and services that were not on the CVS medical alert website at the time of the call. We've included those emergency response options below.

There are three emergency response system packages that are available to CVS Medical Alert customers:

  1. At Home Personal Emergency Response System: Traditional medical alert in-home system that uses a landline
  2. At Home Cellular Based Emergency Response System: In-home medical alert system that does not require a landline 
  3. On The Go Mobile Elite (Mobile 365): On the go coverage with GPS tracking 

They also offer an automatic fall detection option but it is not on the CVS website. 



Pros:

No equipment or set-up charges or required long-term contract commitment, however they do require an initial 3-month commitment. No phone line option, GPS location services, and automatic fall detection options are available.

Cons:

CVS is a reseller of the service, no activity monitoring option, no pill reminder option, no automatic system testing. The CVS website does not show all of the current product offerings. Monitoring centers are not TMA (CSAA) Five Diamond Certified.

Rating: 3



Compare Device Features:

Pros & Cons To Consider

How did CVS Medical Alert do?
Price
CVS Medical Alert Review

Cost for Equipment

None. There is a $9.50 shipping fee unless you are paying semi-annually or annually. 

Cost Per Month

The CVS At Home landline medical alert system is $19.95 per month if paid monthly. It's $19.95 per month if you pay semi-annually but this option includes free shipping. It's $18.29 monthly if you pay annually and you will also receive a free lockbox, one month free and free shipping with this options. 

The CVS At Home non-landline cellular option is $29.95 per month. It's $27.95 per month if you pay semi-annually which includes free shipping and it is $25.62 monthly if you pay annually. You will also receive a free lockbox, one month free and free shipping with this option. 

The On-the-Go Mobile option is $37.95 per month. It's $34.95 if you pay semi-annually which includes free shipping and it is $32.04 per month if you pay annually. You will also receive a free lockbox, one month free and free shipping with this option. 

Advance Payment Discounts

Yes, you will receive one free month if you pay annually. 

Monitoring Agreement Term

Cancel anytime, but a 3-month initial commitment is required. No cancellation fees thereafter. 

Repairs or Replacement Charges

None, replacements are shipped unless the equipment is damaged or lost. Protection plans are available for an additional cost of $5.00 per month.
Cancellation Policy & Discounts
CVS Medical Alert Review

Cancel at Any Time

Yes with 30 day notice after the initial 3-month commitment period. Will refund any unused portion if ordered annually, semi-annually or quarterly. You must pay return shipping of the equipment.

Senior Discount

No

Other Discounts

No
Equipment
CVS Medical Alert Review

Approximate Button Range in Typical Home

Up to 400'

Watch/Button Battery Life

Battery will last approximately 2-3 years

What Happens if I Lose Power

Approximately 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist medical alert pendant available and you receive both when ordering. Belt clip alert pendant is available for the On The Go mobile option. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No, but if you forget to test the system monthly, they will call you to remind you to test it.

24 Hour Technical & Customer Support

Yes
Monitoring Station
CVS Medical Alert Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 15 seconds
Other Options & Information
CVS Medical Alert Review

How Fast Does System Ship

Arrives in 4-6 business days. Upgraded shipping options available.

Do You Need Separate Systems For Mom & Dad

No, but a second button is required and included with the At-Home Landline system. One will be a pendant and the other a wristband. You can request them to be the same when ordering.
Optional Advanced Features
CVS Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes - additional $10.00/month per person. Can be added on anytime.  (not on CVS website). 

Fall detection is included at no additional charge with the Mobile On-the-Go GPS system. 

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes (not on CVS website)
Special Offers
CVS Medical Alert Review

Special Offers For Our Visitors

None at this time



Likes:

Reasonable Service Rates - Company has competitive rates when paid annually compared to other medical alert providers. 

Discount for Advanced Payments- If you pay semi-annually or annually you will pay less and receive perks like free shipping. 

Flexible Monitoring Agreement - You can cancel at anytime with 30-days notice, unless you are within the initial 3-month agreement.

Cellular No Phone Line Options - Since traditional landline phones are becoming less common and less reliable, it's important to have a cellular no-phone line option available. 

GPS Medical Alert Tracking Option - If you're on the go, a mobile medical alert system is a great option to consider. 

Fall Detection Option - We were told fall detection devices were available by the sales rep, but could not find this information on the CVS website, however it does automatically come with the Mobile On-the-Go GPS option.


Dislikes:

No Automatic Monthly Tests - System's console does not automatically test monthly to the monitoring station. You must test the system yourself.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it gives you peace of mind knowing that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection- Both are important features to have in your home. You should have these installed whether provided by your medical alert company or simply purchased from your local home center. 

Monitoring Center is Not TMA (CSAA) Five Diamond Certified- We prefer that the monitoring center is TMA (CSAA) Five Diamond Certified, ensuring the operators are consistently trained. 


Bottom Line:

Since 2007, CVS medical alert devices have been provided by Connect America. We feel you should read more about Connect America by reading our Connect America review, before you make your final decision.

Based on our most recent review of the CVS Medical Alert system, we found that the phone number that is on the website is answered by the Connect America sales team. The form you fill out on the website for more information gets routed to the Connect America sales team as well.

The website has limited  information on it (compared to some of its competitors) so we had to call to get the majority of our questions answered. While the sales representative we spoke with was very well versed on the home medical alert products, they directed us to leave the CVS website and go to the Connect America website to view additional system options like automatic fall detection. 

Please note when calling, you will have to listen to a lengthy sales pitch. Despite the length of the call, the call experience was pleasant and the sales representative was not super pushy. 

CVS Pharmacy is not a BBB accredited business but has an A score at the time of this review. Connect America, who manages and monitors CVS's medical alert system, is a BBB accredited business with an A+ score at the time of this review. 


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2018-06-19