CVS Medical Alert Review

CVS Medical Alert System


Who is CVS Medical Alert? 

Consumer Value Store (CVS) Health is headquartered in Rhode Island and was founded in 1963. CVS is the largest pharmacy chain in the country.

The CVS pharmacy medical alert program is handled by Connect America, who has been providing medical alert monitoring services since 1977. Since CVS is primarily a reseller of the Connect America medical monitoring service, you may also want to consider dealing directly with Connect America since their website has the most updated service offerings that are also available to CVS customers. CVS’s medical alert website has very limited information.

When we called the phone number on the CVS medical alert site, it was answered by a Connect America representative, who answered our questions and offered us other products and services that were not on the CVS medical alert website at the time of the call.

Review Summary

CVS Medical Alert offers basic medical alert systems as well as a mobile on-the-go option. They also offer an automatic fall detection option but it is not on the CVS website. You can add it to either of the in-home systems.

These are the three emergency response system packages that are available to CVS Medical Alert customers:

  1. At Home Personal Emergency Response System: Traditional medical alert in-home system that uses a landline
  2. At Home Cellular Based Emergency Response System: In-home medical alert system that does not require a landline 
  3. On-the-Go Mobile Elite: On the go coverage with GPS tracking. Requires adequate AT&T coverage to work properly. 


Pros

No equipment or set-up charges or required long-term contract commitment, however they do require an initial 3-month commitment. No phone line option, GPS location services, and automatic fall detection options are available. Advanced payment discounts are also available. 

Cons

CVS is a reseller of the service so they do not own and operate the monitoring center or provide the equipment, no activity monitoring option, no pill reminder option, no carbon monoxide or smoke detection and no automatic system testing. The CVS website does not show all of the current product offerings. Monitoring center is not TMA (CSAA) Five Diamond Certified.

Rating: 3



Compare Device Features:

Pros & Cons To Consider

How did CVS Medical Alert do?
Price
CVS Medical Alert Review

Cost for Equipment

None. There is a $9.50 shipping fee unless you are paying semi-annually or annually. 

Cost Per Month

The CVS At Home landline medical alert system starts at $22.95 per month if you are paying monthly. 

Advance Payment Discounts

Yes, you will receive one free month if you pay annually. You will also get discount fees for paying semi-annually and annually. 

Monitoring Agreement Term

Cancel anytime, but a 3-month initial commitment is required. No cancellation fees thereafter. 

Repairs or Replacement Charges

None, replacements are shipped unless the equipment is damaged or lost. Protection plans are available for an additional cost of $5.00 per month.
Cancellation Policy & Discounts
CVS Medical Alert Review

Cancel at Any Time

Yes with 30-day notice after the initial 3-month commitment period. Will refund any unused portion if ordered annually or semi-annually. You must pay return shipping of the equipment.

Senior Discount

No

Other Discounts

No
Equipment
CVS Medical Alert Review

Approximate Button Range in Typical Home

Up to 400'

Watch/Button Battery Life

Battery will last approximately 2-3 years

What Happens if I Lose Power

Approximately 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist medical alert pendant available and you receive both when ordering. Belt clip alert pendant is available for the On-The-Go mobile option.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No, but if you forget to test the system monthly, they will call you to remind you to test it.

24 Hour Technical & Customer Support

Yes
Monitoring Station
CVS Medical Alert Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 15 seconds
Other Options & Information
CVS Medical Alert Review

How Fast Does System Ship

Arrives in 4-6 business days. Upgraded shipping options available.

Do You Need Separate Systems For Mom & Dad

No, but a second button is required and included with the At-Home Landline system. One will be a pendant and the other a wristband. You can request them to be the same when ordering. If you want to add an additional button it would cost $19.95.
Optional Advanced Features
CVS Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes - additional $10.00/month per person. Can be added on anytime but not mentioned on the CVS website. 

Fall detection is included at no additional charge with the Mobile On-the-Go GPS system.

Cellular or No Phone Line

Yes, On-the-Go Mobile Elite System. 

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
CVS Medical Alert Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

CVS Medical Alert’s website has the same exact costs and fees as Connect America. They even promote the same seasonal sale that Connect America has on their own website. You may want to consider ordering directly through Connect America since they are the actual service provider.

It is only $10.00 a month extra to add automatic fall detection to either of CVS Medical Alert in-home systems. The CVS medical alert pricing structure is extremely competitive and even more affordable if you take advantage of their advance payment discounts. Please remember you will be locked into a 3-month initial commitment when you order.

CVS Medical Alert System Cost For Monthly Payments Cost Per Month For Semi-Annual Payments Cost Per Month For Annual Payments
At-Home Landline $22.95 $19.95 $18.29
At-Home No Landline $32.95 $29.95 $27.45
On-the-Go Mobile $37.95 $34.95 $32.04


What We Like About CVS Medical Alert

Reasonable Service Rates - CVS Medical Alert has competitive rates compared to other medical alert providers. Even more so if you take advantage of the advance payment discounts. 

Discount for Advance Payments - If you pay semi-annually or annually you will pay less and receive perks like free shipping. 

Flexible Monitoring Agreement - You can cancel at anytime with 30-days notice, unless you are within the initial 3-month agreement.

Cellular No Phone Line Options - Since traditional landline phones are becoming less common and less reliable, it's important to have a cellular no-phone line option available. 

GPS Medical Alert Tracking Option - If you're on the go, a mobile medical alert system is a great option to consider. 

Fall Detection Option - We were told fall detection devices were available by the sales rep, but could not find this information on the CVS website. However, it does automatically come with the Mobile On-the-Go GPS option. We do know that Connect America offers this service as an add-on to their traditional in-home systems and appear to make it available to CVS customers as well.

What We Dislike About CVS Medical Alert 

No Automatic Monthly Tests - System's console does not automatically test monthly to the monitoring station. You must test the system yourself and should test weekly or monthly, to be sure the button is working properly. We prefer systems that automatically test communication to the monitoring center weekly but you still must test the button separately.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours or automatically using motion sensors and door contacts. This is very beneficial as it gives you peace of mind knowing that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide an audible reminder on regular interval to notify you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home. You should have these installed whether provided by your medical alert company or simply purchased from your local home center. 

Monitoring Center is Not TMA (CSAA) Five Diamond Certified - We prefer that the monitoring center is TMA (CSAA) Five Diamond Certified, ensuring the operators are consistently trained and tested annually for a higher level of monitoring service. 

What Others Are Saying About CVS Medical Alert 

The CVS medical alert website does not have any user reviews. Since the system’s service is provided by Connect America, the best way to get feedback is to check their reviews.

Most of the complaints about Connect America seem to be about billing and refund issues. Users on BBB’s site complained about billing errors and having a hard time reaching the billing department in order to cancel the service. Users also gave feedback about expensive shipping costs to send the equipment back to Connect America. If you are using their service, be vigilant in checking your billing to ensure there aren’t any errors. Overall, users seem to be happy with the actual monitoring service in the event of emergencies.

CVS Pharmacy is not a BBB accredited business but has an A score at the time of this review (Connect America is BBB accredited and has an A+ rating).


Bottom Line

Since 2007, CVS medical alert devices have been provided by Connect America. We feel you should read more about Connect America medical alert by reading our Connect America review, before you make your final decision.

Based on our most recent review of the CVS Medical Alert system, we found that the phone number that is on the website is answered by the Connect America sales team. The form you fill out on the website for more information gets routed to the Connect America sales team as well.

The CVS medical alert website has limited information on it (compared to some of its competitors) so we had to call to get the majority of our questions answered. While the sales representative we spoke with was very well versed on the home medical alert products, they directed us to leave the CVS website and go to the Connect America website to view additional system options like automatic fall detection.

Please note when calling, you will have to listen to a lengthy sales pitch. Despite the length of the call, the call experience was pleasant, and the sales representative was not super pushy.

We do prefer medical alert companies who use TMA (CSAA) Five Diamond monitoring centers for added quality control and to follow a set of industry standards. We also prefer companies who do automatic testing and have month-to-month payment terms, instead of the 3-month initial contract period you will have with CVS. The CVS medical alert system does offer automatic fall detection but not the more recent technological advances such as vitals and activity monitoring.

Overall, if you are looking for a basic in-home medial alert device with reasonable pricing, the CVS service provided by Connect America could be right for you.



Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2019-04-06