Product Reviews
Who is Medical Guardian?
They claim to have best in class customer service and work as a team to constantly come up with new innovative products. You can get to know all their senior leadership in the company section of their website. Medical Guardian’s headquarters are in Philadelphia, PA and they use a U.S. based monitoring center that is TMA Five Diamond Certified.
Review Summary
DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.
There are six main products that Medical Guardian alert systems offer:
Pros
Cons
No pill reminder option or carbon monoxide and smoke detection options. Monitoring center not company owned.
Rating:
DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.
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Compare Device Features:
Pros & Cons To Consider |
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| Price | Medical Guardian Review |
Cost for Equipment | Free equipment (excluding the new Freedom Guardian) and no set-up or activation or charges. Shipping is $12.50 but waived with semi- annual and annual payment plans. |
Cost Per Month | Cost per month starts at $29.95 and up. |
Advance Payment Discounts | Yes |
Monitoring Agreement Term | No contracts. Can cancel anytime. If you cancel mid-month, you will be refunded the amount you pre-paid. |
Repairs or Replacement Charges | None, replacements shipped free for defective equipment and battery replacements. Optional $5.00/month Protection Plan for damaged or lost equipment that could cost up to $350.00 to replace without it. |
| Cancellation Policy & Discounts | Medical Guardian Review |
Cancel at Any Time | Yes |
Senior Discount | No |
Other Discounts | No |
| Equipment | Medical Guardian Review |
Approximate Button Range in Typical Home | The Classic Guardian and Family Guardian systems have a 1300 ft. range. The Home Guardian system has a 600 ft. range. |
Watch/Button Battery Life | Battery will last approximately 3-5 years. Has low battery indicator. |
What Happens if I Lose Power | Approximately 32 hours of backup battery |
Is the Watch/Button Waterproof | Yes |
How Can The Button Be Worn | Neck and wrist options. Can choose both when ordering but a 2nd button will cost $2.00/month. |
UL Certified Equipment | Yes |
Does The System Automatically Test Itself To The Monitoring Center | Monthly |
24 Hour Technical & Customer Support | 24-hour emergency support is available. Customer Support is available 9:00 AM - 9:00 PM EST on weekdays and 9:00AM to 5:00PM EST on weekends. |
| Monitoring Station | Medical Guardian Review |
TMA Five Diamond Certified Monitoring Center | Yes, but not company owned. |
Typical Response Time When Button Pressed | Approximately 30-45 seconds |
| Other Options & Information | Medical Guardian Review |
How Fast Does System Ship | Ships same day if received and processed by 3:00 PM EST |
Do You Need Separate Systems For Mom & Dad | No, but an additional button is $2.00/month. |
| Optional Advanced Features | Medical Guardian Review |
Activity or Inactivity Monitoring | Yes, with the Family Guardian |
Senior Fall Detection | Yes. With all systems except the Freedom Guardian. |
Cellular or No Phone Line | Yes. Home Guardian, Mobile Guardian and Active Guardian |
Non-GPS Mobile Alert System For Protection On The Go | No |
Smoke or Carbon Monoxide Protection | No |
GPS Medical Alert Tracking System | Yes. Mobile Guardian, Active Guardian, and the Freedom Guardian Smart Watch |
| Special Offers | Medical Guardian Review |
Special Offers For Our Visitors | DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you. LIMITED TIME OFFER:
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Monthly Costs & Fees
Since Medical Guardian offers advanced payment discounts and other discounts mentioned above, it makes the monthly service more affordable. The only product that has an equipment fee is their new Freedom Guardian product. Shipping is waived for annual payment members. If you would like to add fall detection to any of the systems (except the Freedom Guardian), it's an additional $10.00 per month.
| Medical Guardian System | Cost Per Month | Cost Per Month Paid Annually |
Activation or Equip. Fee |
| Classic Guardian | $29.95 | $27.45 | $0.00 |
| Home Guardian | $34.95 | $32.04 | $0.00 |
| Mobile Guardian | $49.95 | $45.45 | $0.00 |
| Active Guardian | $34.95 | $36.62 | $0.00 |
| Family Guardian | $79.95 | $73.29 | $0.00 |
| Freedom Guardian | $44.95 | $41.20 | $99.00 |
What We Like About Medical Guardian
Reasonable Service Rates - Company has competitive rates with a discount when services are paid annually.
Cancel at Any Time Policy - If you are not happy with your emergency alert system or service, you can cancel and get a refund for unused months of service paid.
Activity Monitoring - Family Guardian provides advanced activity and wellness monitoring using the MyGuardian portal and the smartphone Guardian App.
Automatic Monthly Tests - Medical Guardian's base station will automatically test monthly to the monitoring station. This means, they are spot checking that your system's connection to the monitoring center is working properly for you.
24-Hour Support - Emergency only support is available 24 hours per day.
Flexible Monitoring Agreement - Since they do not have long-term contracts, you can cancel any time after your initial 3-month service period.
Cellular Option - They do offer a cellular model in case you are without traditional land-line phone service in your home.
Fall Detector Option - Many seniors, including diabetics have tendencies to faint and since falls are so common among seniors, having automatic fall detection built in can be life-saving. If the emergency button sense a fall, it will automatically call into the monitoring station in case you are not able to. This is available as an add-on to all their systems except the Freedom Guardian.
Monitoring Center Has Top Certifications – Their monitoring center gets top honors since it is UL Listed as well as TMA Five Diamond Certified. This means that their reps go through rigorous testing and are spot checked for their level of service, and also that the monitoring center maintains required back-up power systems, redundant monitoring equipment, and communication channels.
What We Dislike About Medical Guardian
Monitoring Center Not Company Owned- Although they contract with top monitoring centers, they are not company owned.
No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this medical monitoring option is that it will not tell you what or how much medication to take.
No Carbon Monoxide or Smoke Detector Options- Although this is not an essential feature for a medical monitoring company to offer, all seniors should have these items installed in their home.
What People Are Saying About Medical Guardian
Medical Guardian has been BBB accredited since 2009. They currently have an A+ Better Business Bureau rating. While searching for unbiased reviews we were able to find lots of satisfied customers and only an average of 10 complaints on the BBB website.
One such users describes having a hard time trying to cancel his mother’s service. They never received the email instructions and had to call in several times before the issue was resolved. Medical Guardian did respond to the customer on the BBB site and acknowledged they dropped the ball and offered to refund the equipment fee as well. Another user pointed out that you will be billed starting when you place the order, not when you receive and activate it. Something to keep in mind.
There are also lots of happy customers who write about Medical Guardian’s equipment saving their life or the life of someone they know. They are happy with the sense of security it provides and the exceptional customer service at Medical Guardian when they make an emergency call.
Bottom Line
Medical Guardian has professional, knowledgeable staff who answered all our questions when we performed this review. They also have an advanced website which provides straightforward information, so you don’t have to call and speak with a sales rep if you don’t want to.
Medical Guardian has many service options to choose from which can be overwhelming if you are not familiar with the medical alert market, however they do offer a buying guide on their website which is useful. They also offer the latest technology for a complete monitoring system, including no phone line cellular options, GPS, activity monitoring, and fall detection as well. Their equipment is modern looking too.
We give top marks for their monitoring center which uses two operators on calls that require emergency assistance and they are available to you in many languages. They also have top certifications such as TMA Five Diamond Certification. We do wish their monitoring center was company owned for additional control over the service.
We feel Medical Guardian is a solid choice to consider when making your medical alert device decision.
DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.
LIMITED TIME OFFER:
CALL NOW GET 1 MONTH FREE!
PROMO CODE: WINTER20
Flexible Payment Options + Free Stuff!
- Monthly
- Quarterly
- Semi-Annual + Free Ground Shipping & Lockbox
- Annual + Free Month, 2nd button, Lockbox & Ground Shipping
1-800-988-8105
Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.
*Medical Guardian logo is a registered trademark of Medical Guardian, LLC
Modified: 2020-01-21