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Medical Guardian Review

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Medical Guardian Logo


Who is Medical Guardian? 

Medical Guardian has been a leading provider of medical alert systems for seniors for several years. They were founded in 2005 by Geoff Gross, who wanted to disrupt the medical alert industry after his own grandmother suffered from falling at home alone. They claim to have best in class customer service and work as a team to constantly come up with new innovative products. You can get to know all their senior leadership in the company section of their website. Medical Guardian’s headquarters are in Philadelphia, PA and they have a U.S. based monitoring center that is TMA (CSAA) Five Diamond Certified. 

 

Review Summary

Medical Guardian has fair pricing and are forthright with their information. We like the fact that they have stylish equipment choices with all of the latest no phone line (cellular), GPS, and automatic fall detection options. They also have a sleek website with lots of information at your fingertips. Medical Guardian’s monitoring center has been certified to a high set of standards such as being UL listed and TMA (CSAA) Five Diamond Certified.  

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

There are six main products that Medical Guardian alert systems offer:

  1. Classic Guardian - a traditional telephone line based system
  2. Home Guardian - a cellular network based no phone line system with optional fall detection
  3. Mobile Guardian - a cellular-based system with GPS enabled mobile option, for protection in or outside your home
  4. Active Guardian - like the Mobile Guardian, but with longer battery life, improved technology, and optional fall detection (formally Premium Guardian)
  5. Family Guardian - Cellular-based no phone line system that includes health and activity monitoring using the MyGuardian Portal and the Guardian App for smartphones. This advanced activity monitoring solution uses two motion sensors (one for the kitchen and the other for the bathroom) and a door contact for the front door to be sure your loved one is up and about. It's also compatible with the Fall Alert option.
  6. Freedom Guardian *NEW Product* Life Saving Smartwatch - cellular-based smartwatch-designed medical alert device with an emergency SOS button for help while on the go, a text-to-speech messaging system to keep in contact with friends and loved ones, built-in weather forecasts, a FitBit style step counter, reminders and timed alert features, and a way to call for transportation, right from the watch.
They also offer the Alert 911 Assist option (a 911 phone) that is in addition to Classic Guardian or Home Guardian.


Pros

No equipment or set-up charges (excluding the new Freedom Guardian), refunds for unused months of service, 24-hour emergency support, automatic monthly tests of the console to the central monitoring station, advanced activity monitoring system, monthly rate guaranteed never to increase, and a TMA (CSAA) Five Diamond monitoring center staffed with medically trained personnel.

Cons

They prefer an initial 3-month commitment but do not always require it, no pill reminder option or carbon monoxide and smoke detection options.

Rating: 4.5








DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

For a Limited Time - Get 2 Free Months!

Use Promo Code:  WINTER18

  • New Freedom Guardian!
  • Two Months of Service Free
  • No Activation Fee
  • Free Shipping
  • On Any Annual Plan!

1-800-988-8105

Compare Device Features:

Pros & Cons To Consider

Medical Guardian Logo How did Medical Guardian do?
Price
Medical Guardian Review

Cost for Equipment

Free equipment (excluding the new Freedom Guardian) and no set-up or activation or charges. Shipping is $9.50 but waived with annual payment plans. Free shipping is also available with 90-day service commitments, when ordered by phone.

Cost Per Month

Cost per month starts at $29.95 and up. 

Advance Payment Discounts

Yes. 

Monitoring Agreement Term

3-Month initial commitment (includes a 10-day grace period to cancel and receive a refund). You will also receive a refund for any pre-paid monthly services after the initial 3-month commitment.

Repairs or Replacement Charges

None, replacements shipped free for defective equipment and battery replacements. Optional $5.00/month Protection Plan for damaged or lost equipment that could cost up to $350.00 to replace without it.
Cancellation Policy & Discounts
Medical Guardian Review

Cancel at Any Time

Yes

Senior Discount

AARP discount is 10% off an annual plan.

Other Discounts

Veteran discount is 10% off an annual plan. Can only use one discount at a time. Other limited time offers may be available.
Equipment
Medical Guardian Review

Approximate Button Range in Typical Home

The Classic Guardian has a 1300' range.

Watch/Button Battery Life

Battery will last approximately 3-5 years. Has low battery indicator.

What Happens if I Lose Power

Approximately 32 hours of backup battery

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck and wrist options. Can choose both when ordering but a 2nd button will cost $2.00/month.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Monthly

24 Hour Technical & Customer Support

24-hour emergency support is available. Customer Support is available 9:00 AM - 9:00 PM EST on weekdays and 9:00AM to 5:00PM EST on weekends. 
Monitoring Station
Medical Guardian Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes, but not company owned.

Typical Response Time When Button Pressed

Approximately 30-45 seconds
Other Options & Information
Medical Guardian Review

How Fast Does System Ship

Ships same day if received and processed by 3:00 PM EST

Do You Need Separate Systems For Mom & Dad

No, but an additional button is $2.00/month.
Optional Advanced Features
Medical Guardian Review

Activity or Inactivity Monitoring

Yes, with the Family Guardian

Senior Fall Detection

Yes. Home Guardian and Active Guardian (optional).

Cellular or No Phone Line

Yes. Home Guardian, Mobile Guardian and Active Guardian

Non-GPS Mobile Alert System For Protection On The Go

Yes. Alert 911 Assist option (911 phone) that can be added to the Classic Guardian or Home Guardian systems for $10.00/month.

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes. Mobile Guardian, Active Guardian, and the Freedom Guardian Smart Watch
Special Offers
Medical Guardian Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

For a Limited Time - Get 2 Free Months!

Use Promo Code:  WINTER18

  • New Freedom Guardian!
  • Two Months of Service Free
  • No Activation Fee
  • Free Shipping
  • On Any Annual Plan!
Medical Guardian 1-800-988-8105

 

1-800-988-8105



Monthly Costs & Fees

Medical Guardian offers competitive pricing for their advanced services compared to other medical alert companies on the market. Their traditional in-home medical product, Classic Guardian, is on the mid to high side of pricing for similar products on the market. Since Medical Guardian offers advanced payment discounts and other discounts mentioned above, it makes the monthly service more affordable. The only product that has an equipment fee is their new Freedom Guardian product. Shipping is waived for annual payment members.


Medical Guardian System Cost Per Month Cost Per Month
if Paying Annually
Activation Fee
Classic Guardian $29.95 $27.45 $0.00
Home Guardian $34.95 $32.04 $0.00
Mobile Guardian $39.95 $36.62 $0.00
Active Guardian $49.95 $45.79 $0.00
Family Guardian $79.95 $73.29 $0.00
Freedom Guardian $44.95 $41.20 $99.00


What We Like About Medical Guardian

Reasonable Service Rates - Company has competitive rates with a discount when services are paid annually.

Cancel at Any Time Policy - If you are not happy with your emergency alert system or service, you can cancel and get a refund for unused months of service paid, after initial 3-month commitment.

Activity Monitoring - Family Guardian provides advanced activity and wellness monitoring using the MyGuardian portal and the smartphone Guardian App. 

Automatic Monthly Tests - Medical Guardian's base station will automatically test monthly to the monitoring station. This means, they are spot checking that your system's connection to the monitoring center is working properly for you. 

24-Hour Support - Emergency only support is available 24 hours per day.

Flexible Monitoring Agreement - Since they do not have long-term contracts, you can cancel any time after your initial 3-month service period. 

Cellular Option -
They do offer a cellular model in case you are without traditional land-line phone service in your home. 

Fall Detector Option -
 Many seniors, including diabetics have tendencies to faint and since falls are so common among seniors, having automatic fall detection built in can be life-saving. If the emergency button sense a fall, it will automatically call into the monitoring station in case you are not able to. 

Mobile GPS Option - 

Monitoring Center Has Top Certifications – Their monitoring center gets top honors since it is UL Listed as well as TMA (CSAA) Five Diamond Certified. This means that their reps go through rigorous testing and are spot checked for their level of service, and also that the monitoring center maintains required back-up power systems, redundant monitoring equipment, and communication channels.

 

What We Dislike About Medical Guardian

 Center Not Company Owned- Although they contract with top monitoring centers, they are not company owned.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this medical monitoring option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detector Options- Although this is not an essential feature for a medical monitoring company to offer, all seniors should have these items installed in their home.

What People Are Saying About Medical Guardian

Medical Guardian has been BBB accredited since 2009. They currently have an A+ Better Business Bureau rating. While searching for unbiased reviews we were able to find lots of satisfied customers and only an average of 10 complaints on the BBB website.

One such users describes having a hard time trying to cancel his mother’s service. They never received the email instructions and had to call in several times before the issue was resolved. Medical Guardian did respond to the customer on the BBB site and acknowledged they dropped the ball and offered to refund the equipment fee as well. Another user pointed out that you will be billed starting when you place the order, not when you receive and activate it. Something to keep in mind.

There are also lots of happy customers who write about Medical Guardian’s equipment saving their life or the life of someone they know. They are happy with the sense of security it provides and the exceptional customer service at Medical Guardian when they make an emergency call.


Bottom Line

Medical Guardian has professional, knowledgeable staff who answered all our questions when we performed this review. They also have an advanced website which provides straightforward information, so you don’t have to call and speak with a sales rep if you don’t want to.
Medical Guardian has many service options to choose from which can be overwhelming if you are not familiar with the medical alert market, however they do offer a buying guide on their website which is useful. They also offer the latest technology for a complete monitoring system, including no phone line cellular options, GPS, activity monitoring, and fall detection as well. Their equipment is modern looking too.

We give top marks for their monitoring center which uses two operators on calls that require emergency assistance and they are available to you in many languages. They also have top certifications such as TMA (CSAA) Five Diamond Certification. We do wish their monitoring center was company owned for additional control over the service.

We feel Medical Guardian is a solid choice to consider when making your medical alert device decision.



DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


For a Limited Time - Get 2 Free Months!

Use Promo Code:  WINTER18

  • New Freedom Guardian!
  • Two Months of Service Free
  • No Activation Fee
  • Free Shipping
  • On Any Annual Plan!

 

1-800-988-8105


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 Also, check out our Bay Alarm Medical Review here.

*Medical Guardian logo is a registered trademark of Medical Guardian, LLC

Modified: 2018-12-09