Medical Guardian Review

Monthly Costs & Fees

What We Like About Medical Guardian

Reasonable Service Rates - Medical Guardian has competitive rates with a discount when services are paid annually.

Cancel at Any Time Policy - No long-term medical alert monitoring contract. If you are not happy with your emergency alert system or service, you can cancel and get a refund for unused months of service paid.

Activity Monitoring - Family Guardian provides advanced activity and wellness monitoring using the MyGuardian portal and the smartphone Guardian App. Activity monitoring can be extremely useful if you are worried about your loved one having an active life lifestyle or even if you need to monitor their day-to-day actions. It can alert you when there has been no activity so that emergency help or a caregiver can follow-up. 

Automatic Monthly Tests - Medical Guardian's base station will automatically test monthly to the monitoring station. This means, they are spot checking that your system's connection to the monitoring center is working properly for you. 

24-Hour Support - Emergency only support is available 24 hours per day.

Flexible Monitoring Agreement - Since they do not have long-term contracts, you can cancel any time after your initial 3-month service period. 

Cellular Option - They do offer a cellular model in case you are without traditional land-line phone service in your home. 

Fall Detector Option - Many seniors, including diabetics have tendencies to faint and since falls are so common among seniors, having automatic fall detection built in can be life-saving. If the emergency button senses a fall, it will automatically call into the monitoring station in case you are not able to. This is available as an add-on to all their systems except the Freedom Guardian. 

Monitoring Center Has Top Certifications – Their monitoring center gets top honors since it is UL Listed as well as TMA Five Diamond Certified. This means that their reps go through rigorous testing and are spot checked for their level of service, and also that the monitoring center maintains required back-up power systems, redundant monitoring equipment, and communication channels.

What We Dislike About Medical Guardian

Monitoring Center Not Company Owned- Although they contract with top monitoring centers, they are not company owned which would give Medical Guardian better control of the operation of the monitoring centers.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this medical monitoring option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detector Options- Although this is not an essential feature for a medical monitoring company to offer, all seniors should have these items installed in their home.

What People Are Saying About Medical Guardian

Bottom Line

Medical Guardian has professional, knowledgeable staff who answered all our questions when we performed this review. They also have an advanced website which provides straightforward information, so you don’t have to call and speak with a sales rep if you don’t want to.

Medical Guardian has many service options to choose from which can be overwhelming if you are not familiar with the medical alert market, however they do offer a buying guide on their website which is useful. Each product page on their website outlines the medical alert equipment you will receive and exactly how it works. They also offer the latest technology for a complete monitoring system, including no phone line cellular options, GPS, activity monitoring, and fall detection as well. Their equipment is modern looking too with the Mini Guardian being the smallest mobile device on the market and it's available in 3 colors too. There is not much to not like about Medial Guardian. If they had options for medication reminders, carbon monoxide and smoke detection monitoring, they would really have a complete medical monitoring system.  

We give top marks for their monitoring center which uses two operators on calls that require emergency assistance and they are available to you in many languages. They also have top certifications such as TMA Five Diamond Certification. We do wish their monitoring center was company owned for additional control over the service.

We feel Medical Guardian is a solid choice for all your monitoring needs, so consider them when making your medical alert device decision.

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

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Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

*Medical Guardian logo is a registered trademark of Medical Guardian, LLC