LifeStation Review

LifeStation Pendant

LifeStation logo


Review Summary: Experienced 40+ year monitoring company with easy to use-flexible equipment and monitoring options and great customer support. Showing their commitment to higher standards, LifeStation has a modern state-of-the-art UL-Listed/CSAA 5 Diamond central monitoring station and customer support center.

LifeStation has four system offerings to choose from:

1. In Home Traditional: In-home coverage that requires the use of a landline

2. In Home Plus: In-home coverage that does not require a landline

3. Mobile with GPS: On-the-go coverage to help identify your location in case of an emergency

4. Fall Detection: Available add-on with all systems to help detect a fall automatically

They also have a Mobile Emergency Phone (911 Phone) add-on to allow you to contact emergency services with the push of a button when you're away from your home.



Pros: No equipment or set-up charges, no long-term contact, 24/7 technical support, wristband, necklace, or belt options (belt for Mobile or 911 Phone systems only), CSAA Five Diamond UL Listed Monitoring Center, automatic weekly tests of the console to the central monitoring station, no phone line option, Mobile Emergency Button (911 phone) and Mobile with GPS options for protection on the go, fall detection option, and competitive pricing options with many discounts available, including free shipping.

Cons: No pill reminder, smoke detector, or carbon monoxide options

Rating: 4 1/2 out of 5 stars

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Click For Special Offers For Our Visitors From LifeStation


Call Today! 1-877-354-3041


Quick Stats:

Most Important Things To Consider
LifeStation logo How did LifeStation do?
Price
LifeStation Review

Cost for Equipment

Free. Simple 5-minute self installation

Cost Per Month

$27.95/month after the ALERT911 discount

Advance Payment Discounts

$23.95/month if paid annually after the ALERT911 discount
$25.95/month if paid quarterly after the ALERT911 discount

Monitoring Agreement Term

Month-to-month. Can cancel anytime with 30 day advance notice.

Repairs or Replacement Charges

None, replacements shipped. Optional $5.00/month for the Assurance Plan which covers damaged or lost equipment.  Without the plan, it's about $30 for a new button and about $300 for a new base station.
Cancellation Policy & Discounts
LifeStation Review

Cancel at Any Time

Yes and you will receive a pro-rated refund of pre-paid services.

Senior Discount

AARP discount of $2.00/month & veterans receive the the discounted annual rate even when paying monthly. Can only use one discount at a time.

Other Discounts

Enter Online or Mention Product Code:
ALERT911
to Save $2.00/Month.
Equipment
LifeStation Review

Approximate Button Range in Typical Home

Up to a 500 ft. radius

Watch/Button Battery Life

Lithium battery will last up to 4 years with normal operation. Sends signal when low.

What Happens if I Lose Power

System has up to 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist. Choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Weekly

24 Hour Technical & Customer Support

Yes
Monitoring Station
LifeStation Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes. LifeStation operates their own CSAA Five Diamond UL-Listed monitoring center.

Typical Response Time When Button Pressed

Approximately 20 seconds.
Other Options & Information
LifeStation Review

How Fast Does System Ship

Orders Received by 3:00PM EST are Shipped FREE the Same Day

Call Toll Free Anytime with Questions:
1-877-354-3041

Do You Need Separate Systems For Mom & Dad

No. $3.99/month Additional Button
Optional Advanced Features
LifeStation Review

Activity or Inactivity Monitoring

Yes - Additional $5.99 per month

Senior Fall Detection

Yes - Additional $7.00 per month with any system.

Call 1-877-354-3041 for more information or to order.

Cellular or No Phone Line

Yes - Additional $7.00 per month. Call 1-877-354-3041 for more information or to order.

Non-GPS Mobile Alert System For Protection On The Go

Yes - Mobile Emergency Button (911 phone) that you can take anywhere. Like a cell phone with just one button. Additional $9.95/month on top of your base system.

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes - LifeStation's Enhanced Mobile with GPS - $44.95/per month.
Special Offers
LifeStation Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


LifeStation 1-877-354-3041
1-877-354-3041



Likes:

Information Easy To Obtain - If you can't find the information you need on their website their toll-free number provides helpful, friendly assistance without any pressure to purchase.

Easy Installation & Set-Up - Simple 5 minute installation (see our Basic Installation & Set-Up video) with ability to wear your button as either a wristband or necklace.

Highly-Trained Personnel at its Own Monitoring Facility - LifeStation's company owned, state-of-the-art, UL Listed CSAA Certified Five Diamond monitoring center provides its personnel with 160 hours of formal classroom training with mandatory examinations given at the end of each 40 hour segment. This 160 hour period is followed by an additional 80 hours of classroom and practical application training. After the initial six-week (240 hour) period, performance reviews are performed on a weekly basis for the first 3 months and in regular intervals after that.

Two Care Specialists on Each Emergency Call - If EMS needs to be contacted, one care specialist will remain on the phone with your loved one until help arrives, while the other contacts EMS and family members.

Flexible Billing Options, Discounts, and Fixed Monthly Rates For Life - LifeStation has flexible billing options designed to save you money. Discounts are available for customers who choose to pay quarterly or annually rather than their standard monthly option. You can also receive a $2.00 per month ALERT911 product code discount even combined with the advance payment discounts. Best of all, your discounted rates will not increase so long as you are a LifeStation customer.

Activity Monitoring - Activity monitoring or Activity Assurance, as LifeStation calls it, requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day. This is an optional service add on.

Fall Detector Option - Since diabetics can have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button.

Automatic Weekly Tests - System's console will automatically test weekly to the monitoring station. Many companies offer a monthly test, while others offer no automatic testing at all.

No Phone Line Option - If you don't have a traditional telephone line in your home, then you can add the cellular option to your system. No phone line is required.

Mobile Emergency Button (911 Phone) Option - It's like a cell phone with only one button. Easy to use and affordable, direct connection to 911 operators while you're on the go.

Enhanced Mobile with GPS Option - If you want more than the 911 Phone option offers, LifeStation's Enhanced mobile with GPS helps identify your location in the event of an emergency for even more protection while on the go.

Cancel at Any Time Policy - If you are not happy with your system or service, LifeStation will cancel your service with a simple 30-day notice.

Referral Program - Do you know someone else who might benefit from a medical alert system? Refer a friend or family member to LifeStation and both parties receive a $25.00 American Express gift card after activation. No limit to the number of referrals and you can still use the ALERT911 product code to save even more!

Multiple Payment Options - Besides credit card payments, LifeStation also offers Electronic Funds Transfer (EFT) as a payment option, which is not only convenient, but a safe way to pay and insure uninterrupted service.


Dislikes:

More Information Needed on Advanced Services - Prefer website to have more detailed information on some of their advanced systems, although the information was easily obtained by phone.

No Pill Reminder Option -
Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Smoke Detector or Carbon Monoxide Options - Most medical alert providers don't offer these services, but some do. These options allow the medical alert company to monitor smoke and carbon monoxide detectors at the monitoring station. Although expensive, it may provide additional piece of mind.


Bottom Line:

LifeStation has a well rounded product offering and has been providing medical alert monitoring services for many years. They were one of the first to offer online ordering and they also operate their own CSAA 5-Diamond monitoring center. Their website and customer service representatives are forthcoming with information, to help you make an informed and educated purchase. We wish their website had more information on some of their more advanced systems though.

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Click For Special Offers For Our Visitors From LifeStation


Call Today! 1-877-354-3041

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 

*LifeStation logo is a registered trademark of LifeStation, Inc.