LifeStation Review

LifeStation In-Home Wireless Unit

LifeStation logo


Who is LifeStation? 

LifeStation is a family owned, privately held company that was started in 1977.  LifeStation medical alert is headquartered in Union, NJ where their offices and 80,000 square foot central monitoring center are located. They also have a secondary call center in Houston, TX. Per Glassdoor.com they have an estimated 51-200 employees and their job culture is positive overall. LifeStation works directly with consumers in addition to hospitals, healthcare and government agencies. With over 40 years of medical alert industry service, LifeStation is a major competitor in the medical alert and telehealth market. They emphasize encouraging seniors to age in place in the comfort of their own homes. The use of their caregiver tools, helps caregivers to have greater peace of mind and work-life balance. 

Review Summary 

LifeStation has easy to use-flexible equipment and medical monitoring options and great customer support. Showing their commitment to higher standards, LifeStation only uses modern state-of-the-art UL-Listed equipment and their monitoring center is TMA 5 Diamond Certified. LifeStation’s marketing boosts a $1 a day monitoring service and with no long-term contracts you can cancel anytime.

LifeStation's medical alert has three system offerings to choose from and each comes in the Standard, Select and Supreme versions:

1. In Home: In-home emergency alert coverage that requires the use of a home landline. This is their most popular medical alert system. The base station range is approximately 500 feet, which is equivalent to two football fields. It can even be worn just outside the home, in places like the front porch or garden. The pendant is lightweight and it has a loud speaker built into the base station. The pendant is also waterproof and can be worn in the shower. With a push of a button, emergency responders can be on their way in minutes.

2. In Home No Landline: In-home cellular-based medical alert coverage that does not require a landline. This system has the same features as the in-home system above except you can utilize this system without a landline connection. 

3. Next Gen Mobile LTE with GPS: On-the-go coverage to help identify your location in case of an emergency. The lightweight pendant gives you access to emergency help even if you are not home. The button is waterproof with a speaker built into the button. The new and improved Mobile with GPS option LifeStation offers now has GPS and WiFi for more accurate location services. This system comes with voice activation and will tell you when the system needs to be charged. 

This option includes automatic fall detection and two new exclusive features - “Find My Loved One” or for Amazon users they have LifeStation on Alexa* and Uber Health which will let LifeStation coordinate an Uber for your next doctor's appointment. They will stay on the line until your driver arrives.
 

Fall Detection: Available add-on with all systems to help detect a fall automatically. If the monitoring center detects a fall, they will contact your loved one right away and if they cannot get a hold of them, they will dispatch emergency services. 


*Monitor your loved one’s account with LifeStation on Alexa. Simply download the LifeStation Alexa Skill with the Alexa mobile app, your Echo or Amazon’s website. Follow the instructions and start using the skill right away. LifeStation is currently the only medical alert device to work with Amazon Alexa. 



Pros

No equipment or set-up charges, no long-term contact, 24/7 technical support, TMA Five Diamond UL Listed redundant Monitoring Centers in NJ & TX, automatic weekly tests of the console to the central monitoring station, no phone line option and Mobile with GPS options for protection on the go, fall detection option, and competitive pricing options with many discounts available, including free shipping. 

New - Find My Loved One and the LifeStation on Alexa skill give caregivers the ability to locate a loved one at any time and Uber Health which helps safely coordinate a ride for your loved one.


Cons 

No pill reminder, smoke detector, or carbon monoxide options. They do not offer professional installation although they market on their website a 5-minute self-install (most medical alert systems do not require professional installation). LifeStation does not offer activity monitoring at this time.

Rating: 4.5



SINCE YOU'RE LOOKING AT LIFESTATION, CONSIDER TAKING A LOOK AT LIFEFONE FOR COMPARISON.

Compare Device Features:

Pros & Cons To Consider

LifeStation logo How did LifeStation do?
Price
LifeStation Review

Cost for Equipment

Free Equipment and Free Shipping. Simple 5-minute self-installation

Cost Per Month

Plans start as low as $19.95 per month.

Advance Payment Discounts

Yes, they give advance payment discounts for quarterly and annual payments.

Monitoring Agreement Term

Month-to-month. Can cancel anytime with 30 day advance notice. LifeStation also offers a 30-day money back guarantee for any system and payment plan.

Repairs or Replacement Charges

None, replacements shipped. Select & Supreme packages come with their Protection Plan which covers damaged or lost equipment. Without the plan, it's about $34.95 for a new button and about $300 for a new base station.
Cancellation Policy & Discounts
LifeStation Review

Cancel at Any Time

Yes. LifeStation also offers a 30-day money back guarantee for any system and payment plan. You will receive a pro-rated refund of pre-paid services after the initial 30 days.

Senior Discount

AARP discount of $2.00/month & veterans receive the discounted annual rate even when paying monthly. Can only use one discount at a time.

Other Discounts

None
Equipment
LifeStation Review

Approximate Button Range in Typical Home

Alert pendant has up to a 650 ft. radius

Watch/Button Battery Life

Lithium battery will last up to 4 years with normal operation. Sends signal when low. The Mobile GPS system can go 5 days without needing a charge.

What Happens if I Lose Power

System has up to 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist. Choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Weekly

24 Hour Technical & Customer Support

Yes
Monitoring Station
LifeStation Review

TMA Five Diamond Certified Monitoring Center

Yes. LifeStation operates their own TMA Five Diamond UL-Listed monitoring centers located in Houston, TX and Union, NJ. These monitoring centers are geographically separated and networked to provide redundancy in the event of a failure or natural disaster.

Typical Response Time When Button Pressed

Response time is approximately 20 seconds.
Other Options & Information
LifeStation Review

How Fast Does System Ship

Orders Received by 3:00PM EST are Shipped FREE the Same Day

Do You Need Separate Systems For Mom & Dad

No. $3.99/month Additional Button
Optional Advanced Features
LifeStation Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes. This is included with the GPS system. You can add on to the in-home system options for an additional $10 per month.

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No. They no longer carry this option.

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
LifeStation Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees 

LifeStation has competitive medical alert pricing. With plans starting as low as $19.95 and no long-term contracts, they make it affordable for most to try. All of LifeStation’s systems ship free and there is no cost for equipment for most plans which is an added bonus. LifeStation systems come in three different package variations: Standard, Select, and Supreme. The Select package adds their equipment Protection Plan and the Supreme adds the Protection Plan along with Fall Detection. Keep in mind that if you want fall detection you need to go with their Supreme package and pay a slightly higher monthly price. 

Each system comes with three different payment options: monthly, quarterly or annually, except the Mobile with GPS. The more in advance you pay the more you save. For the Standard plan, the Mobile with GPS system has a one-time activation fee of $49.95. The Select and Supreme in-home options come with free activation. 

LifeStation System Cost Per Month if Paid Annually Cost Per Month if Paid Quarterly Cost Per Month if Paid Monthly Activation Fee
In-Home Traditional Landline Standard Package $19.95 $24.95 $29.95 $0.00
In-Home Traditional Landline Select Package $24.95 $29.95 $34.95 $0.00
In-Home Traditional Landline Supreme Package $34.95 $39.95 $44.95 $0.00
In-Home Plus No Landline Standard Package $26.95 $31.95 $36.95 $0.00
In-Home Plus No Landline Select Package $31.95 $36.95 $41.95 $0.00
In-Home Plus No Landline Supreme Package $41.95 $45.95 $49.95 $0.00
Mobile w/GPS Standard Package N/A N/A $29.95 $49.95
Mobile w/GPS Select Package N/A N/A $39.95 Free
Mobile w/GPS Supreme Package N/A N/A $44.95 Free


What We Like About LifeStation 

Information Easy To Obtain - If you can't find the information you need on their website, try calling Lifestation's toll-free number and speaking with their sales representatives. They will provide helpful, friendly assistance without any pressure to purchase.

Easy Installation & Set-Up - Simple 5 minute installation of the in-home base unit (see our Basic Installation & Set-Up video) with ability to wear your button as either a wristband or necklace.

Highly-Trained Personnel at its Own Monitoring Facility - LifeStation's company owned, state-of-the-art, UL Listed TMA Certified Five Diamond monitoring centers (TX and NJ) are  geographically separated and networked to provide redundancy in the event of a failure or natural disaster, and provides its personnel with 160 hours of formal classroom training with mandatory examinations given at the end of each 40 hour segment. This 160 hour period is followed by an additional 80 hours of classroom and practical application training. After the initial six-week (240 hour) period, performance reviews are performed on a weekly basis for the first 3 months and in regular intervals after that.

Two Care Specialists on Each Emergency Call - If EMS needs to be contacted, one care specialist will remain on the phone with your loved one until help arrives, while the other contacts EMS and family members.

Flexible Billing Options, Discounts, and Fixed Monthly Rates For Life - LifeStation has flexible billing options designed to save you money. Discounts are available for customers who choose to pay quarterly or annually rather than their standard monthly option. Best of all, your discounted rates will not increase so long as you are a LifeStation customer.

Fall Detector Option - If your loved one was to suffer a fall and was unable to press their button, the automatic fall detection feature would trigger and send a call into the monitoring center for you. LifeStation offers this as an add-on service to their in-home systems and it comes built in to their Mobile with GPS option.

Automatic Weekly Tests - System's base console will automatically test weekly to the monitoring station. Many companies offer a monthly test, while others offer no automatic testing at all. Weekly testing is ideal as it will give you peace of mind that your system is working and does not have a malfunction. 

No Phone Line Option - If you don't have a traditional telephone line in your home, then you can add the cellular medical alert option to your system. No phone line is required and the cost per month is only slightly higher than the landline system option. 

Enhanced Mobile with GPS Option - LifeStation's Enhanced mobile with GPS helps identify your location in the event of an emergency for even more protection while on the go. Mobile GPS device can go 5 days between charges. The button is water-proof and has a built-in speaker which makes it extremely easy to communicate with the monitoring center. This feature also includes automatic fall detection.

Find My Loved One - New exclusive feature that's part of LifeStation's Mobile Medical Alert option. Once Find My Loved One is enabled on your Mobile Medical Alert system, anyone on the emergency contact list can text the word “Find” and the first name of your loved one to a special phone number. The Find My Loved One service will then use a combination of GPS and WiFi location information to locate your loved one’s Mobile Medical Alert. Then, a text message reply is sent back with the address and a link to view the location on a map. You can also download the LifeStation Alexa skill to your Amazon echo, Alexa app or Amazon website to monitor your loved one from wherever you are. 

Uber Health - This feature comes with their new Next Gen Mobile LTE GPS pendant. Have peace of mind when your loved one needs a ride with Uber. LifeStation’s trained staff will stay on the line until the Uber driver arrives. 

Cancel at Any Time Policy - If you are not happy with your LifeStation system or service, they will cancel your service with a simple 30-day notice, but you must return the equipment. 

Referral Program - Do you know someone else who might benefit from a medical alert system? Refer a friend or family member to LifeStation and both parties receive a $25.00 American Express gift card after activation. There are no limits to the number of referrals either.

Multiple Payment Options - Besides credit card payments, LifeStation also offers Electronic Funds Transfer (EFT) as a payment option, which is not only convenient, but a safe way to pay and insure uninterrupted service.

What We Dislike About LifeStation 

More Information Needed on Advanced Services - Prefer website to have more detailed information on some of their advanced systems, although the information was easily obtained by phone.

No Pill Reminder Option -
Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Smoke Detector or Carbon Monoxide Options - Most medical alert providers don't offer these services, but some do. These options allow the medical alert company to monitor smoke and carbon monoxide detectors at the monitoring station. Although expensive, it may provide additional piece of mind.

No Activity Monitoring- LifeStation had previously offered "inactivity" monitoring for many years, but currently does not. There are many advanced technologies in the activity monitoring space. Some medical alert companies offer bed, door sensors, and motion sensors to detect if your aging loved one is up and active each day. LifeStation does not carry this advanced feature.


What Others Are Saying About LifeStation 

We searched the web for non-biased LifeStation complaints and reviews. One review on BBB.org mentions a complaint where his mother passed away and they couldn’t find the equipment to send back to LifeStation when they cancelled. LifeStation wanted to charge $350 for the lost equipment in order to cancel the service. This is an important reminder to keep track of your loved one’s equipment in the event you would like to cancel service. It’s also important to note that LifeStation did refund the fee to the customer and satisfied this BBB complaint. 

Other issues seem to be callers being offered a special and then asked for their credit card information to keep the special on “hold.” If they did not call back within 7 days, they were charged, and the “hold” was turned into an “order.” When you call LifeStation, you will most likely be asked for personal contact information for future follow-up by phone or email. Do not accept this hold deal unless you plan to follow-up within 7 days or you may be charged for the service.

We did not see any complaints with LifeStation’s response times or company owned and operated TMA 5-diamond monitoring services. Having LifeStation operating their own monitoring centers is a big plus for quality control.  

LifeStation is a Better Business Bureau accredited business and they have an A+ rating with 54 customer complaints on file at the time of this review.


Bottom Line 

LifeStation has well-rounded medical alert options and has been providing medical alert monitoring services for many years. They were one of the first medical alert devices to offer online ordering and they also operate their own TMA 5-Diamond redundant monitoring centers. Medical Alert Advice rates TMA 5-Diamond Certified centers high on our list of recommendations because of the level of service, training offered, and they ensure the medical alert company is living up to a list of industry standards. We especially like when companies operate their own 5-diamond monitoring centers and have redundant centers as well.

All in all, LifeStation has more pros than cons. They offer most of the essential medical alert monitoring system options you would want including GPS and fall detection technologies. They are also staying up-to-date with current technologies, now offering the Next Gen Mobile LTE GPS device which utilizes voice activation and new features such as Find my Loved One and Uber Health. They offer affordable competitive pricing, advanced discounts, free shipping as well as no-long term contracts. This makes LifeStation an easy choice to try out their medical alert services. LifeStation could benefit by offering carbon monoxide and smoke detection monitoring, activity monitoring and medication management options in the future.

LifeStation’s website is clear cut and easy to navigate. They do not offer pricing information on any of their advanced systems or offerings which forces you to call into their customer service center. It would be nice if they included a chat feature on their website. The customer service representatives are forthcoming with information to help you make an informed and educated purchase, however, we had one experience with a rep that spoke very fast and was eager to send out promotional materials. We wish their website had more information on some of their more advanced systems so you wouldn’t have to get this information over the phone.

Overall, LifeStation is a great option for a medical alert motioning system for your aging loved one. They also make it easy for you to give them a try.

 

*LifeStation logo is a registered trademark of LifeStation, Inc.

Modified: 2020-10-11