LifeStation Review

LifeStation In-Home Pendant

LifeStation logo


Who is LifeStation? 

LifeStation is a family-owned, privately held company that was started in 1977.  LifeStation medical alert is headquartered in Union, NJ where their offices and 80,000 square foot central monitoring center are located. They also have a secondary call center in Houston, TX. Per Glassdoor.com they have an estimated 51-200 employees and their job culture is positive overall. LifeStation works directly with consumers in addition to hospitals, healthcare, and government agencies. With over 40 years of medical alert industry service, LifeStation is a major competitor in the medical alert and telehealth market. They emphasize encouraging seniors to age in place in the comfort of their own homes. The use of their caregiver tools, helps caregivers to have greater peace of mind and work-life balance. 

Review Summary 

LifeStation has easy to use-flexible equipment and medical monitoring options and great customer support. Showing their commitment to higher standards, LifeStation only uses modern state-of-the-art UL-Listed equipment and their monitoring center is TMA 5 Diamond Certified. LifeStation’s marketing boosts a $1 a day monitoring service and with no long-term contracts, you can cancel anytime.

LifeStation's medical alert has three system offerings to choose from and a few of those options comes in the Standard, Select, and Supreme versions:

1. At Home: In-home emergency alert coverage that does not require a landline. This is their most popular medical alert system. The base station range is approximately 500 feet, which is equivalent to two football fields. It can even be worn just outside the home, in places like the front porch or garden. The pendant is lightweight, weighing less than ½ ounce and it has a loudspeaker built into the base station. The pendant is also waterproof and can be worn in the shower. With a push of a button, emergency responders can be on their way in minutes. This system uses AT&T’s 4G LTE cellular network so be sure you have good coverage in your area.


2. Sidekick Mobile Medical Alert: The new Sidekick Mobile Medical Alert is a lightweight on-the-go pendant that is also water-resistant. It gives you access to emergency help even if you are not home. The compact button comes with a built-in speaker and runs off of the AT&T 4G LTE network. Sidekick Mobile Medical Alert offers GPS and WiFi for more accurate location services. The button has a red-light indicator that will let you know when the device needs to be charged. It also comes with a test button which LifeStation recommends you use to test your system monthly. This on-the-go device also comes with automatic fall detection.

3. Sidekick Smart Wearable Watch Medical Alert: The new Sidekick Smart Wearable Watch is a great solution for those who do not want to wear a medical alert pendant. The watch not only provides medical alert protection, but it serves as a fitness tracking device, tracking steps and heart rate as well as a built-in weather monitor. When help is needed, the user simply presses a button on the side of the watch and speaks directly into the watch. The Sidekick Smart is also water-resistant. This device also combines GPS and WiFi for accurate location tracking. This smartwatch does not include automatic fall detection.



*Additional Features Available:  Mobile medical alert options offer Find My Loved One, LifeStation on Amazon Alexa* and Uber Health which will let LifeStation coordinate an Uber for your next doctor's appointment. They will stay on the line until your driver arrives too.
 

Fall Detection: Available add-on with all systems expect the Sidekick Smart Wearable Watch, to help detect a fall automatically. If the monitoring center detects a fall, they will contact your loved one right away and if they cannot get a hold of them, they will dispatch emergency services. 

*Monitor your loved one’s account with LifeStation on Amazon Alexa. Simply download the LifeStation Alexa Skill with the Alexa mobile app, your Echo or Amazon’s website. Follow the instructions and start using the skill right away.



Pros

No equipment or set-up charge options, no long-term contact, 24/7 technical support, TMA Five Diamond UL Listed redundant Monitoring Centers in NJ & TX, automatic weekly tests of the console to the central monitoring station, no phone line option and Mobile with GPS options for protection on the go, fall detection option, and competitive pricing options with many discounts available, including free shipping.


Cons 

No pill reminder, smoke detector, or carbon monoxide options. They do not offer professional installation although they market on their website a 5-minute self-install (most medical alert systems do not require professional installation). LifeStation does not offer activity monitoring at this time.

Rating: 4.5



DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


  • 30-Day Money Back Guarantee!
  • Industry Leading Response Time
  • Free Shipping
  • New Exclusive Feature - “Find My Loved One” only at LifeStation


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Pros & Cons To Consider

LifeStation logo How did LifeStation do?
Price
LifeStation Review

Cost for Equipment

Free equipment and free shipping if you choose the Select or Supreme options. Simple 5-minute self-installation. Keep in mind a few options will have an activation fee which is outlined below.

Cost Per Month

Plans start as low as $32.95 per month

Advance Payment Discounts

No

Monitoring Agreement Term

Month-to-month. Can cancel anytime with 30 day advance notice. LifeStation also offers a 30-day money back guarantee for any system and payment plan.

Repairs or Replacement Charges

None, replacements shipped. Select & Supreme packages come with their Protection Plan which covers damaged or lost equipment. Without the plan, it's about $34.95 for a new button and about $300 for a new base station. Or you can purchase the protection plan separately for $5.00 per month.
Cancellation Policy & Discounts
LifeStation Review

Cancel at Any Time

Yes. LifeStation also offers a 30-day money back guarantee for any system and payment plan. You will receive a pro-rated refund of pre-paid services after the initial 30 days.

Senior Discount

AARP discount of $2.00/month & veterans receive the discounted annual rate even when paying monthly. Can only use one discount at a time.

Other Discounts

None
Equipment
LifeStation Review

Approximate Button Range in Typical Home

Alert pendant has up to a 650 ft. radius

Watch/Button Battery Life

Lithium battery will last up to 4 years with normal operation. Sends signal when low. The Mobile GPS system can go 5 days without needing a charge.

What Happens if I Lose Power

At Home system has battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist. Choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Weekly

24 Hour Technical & Customer Support

Yes
Monitoring Station
LifeStation Review

TMA Five Diamond Certified Monitoring Center

Yes. LifeStation operates their own TMA Five Diamond UL-Listed monitoring centers located in Houston, TX and Union, NJ. These monitoring centers are geographically separated and networked to provide redundancy in the event of a failure or natural disaster.

Typical Response Time When Button Pressed

Response time is approximately 20 seconds.
Other Options & Information
LifeStation Review

How Fast Does System Ship

Orders Received by 3:00PM EST are Shipped FREE the Same Day

Do You Need Separate Systems For Mom & Dad

No. $3.99/month Additional Button
Optional Advanced Features
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Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
LifeStation Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

  • 30-Day Money Back Guarantee!
  • Industry Leading Response Time
  • Free Shipping
  • New Exclusive Feature - “Find My Loved One” only at LifeStation

LifeStation 1-877-354-3041

 

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Monthly Costs & Fees 

LifeStation has competitive medical alert pricing. With plans starting as low as $32.95 and no long-term contracts, they make it affordable for most to try. LifeStation systems come in three different package variations: Standard, Select, and Supreme. All of LifeStation’s systems ship for free if you choose the Select or Supreme packages, otherwise the cost is $10.00 for shipping. There is no cost for equipment for most plans but some systems do have an activation fee (see the chart below). The Select package adds their equipment Protection Plan and the Supreme adds the Protection Plan along with Fall Detection. Keep in mind that if you want fall detection you need to go with their Supreme package and pay a slightly higher monthly price. The activation fee is also waived with the Select or Supreme plans.

LifeStation used to offer discounts for advance payments but now you get a few perks instead. If you choose to pay quarterly you will receive free shipping. If you pay annually, you will get free shipping and a free month of service. 

For the Standard plan, the Sidekick Mobile Alert has a one-time activation fee of $49.95. The Select and Supreme At-home options come with free activation. 

LifeStation System Cost Per Month Activation Fee
At-Home Standard Package $32.95 $10.00
At-Home Select Package $38.95 $0.00
At-Home Supreme Package $44.95 $0.00
Sidekick Mobile Standard Package $37.95 $49.95
Sidekick Mobile Select Package $43.95 Free
Sidekick Mobile Supreme Package $49.95 Free
Sidekick Smart Wearable Smartwatch $43.95 Free


What We Like About LifeStation 

Information Easy To Obtain - If you can't find the information you need on their website, try calling Lifestation's toll-free number and speaking with their sales representatives. They will provide helpful, friendly assistance without any pressure to purchase.

Easy Installation & Set-Up - Simple 5-minute installation of the in-home base unit (see our Basic Installation & Set-Up video) with the ability to wear your button as either a wristband or necklace.

Highly-Trained Personnel at its Own Monitoring Facility - LifeStation's company-owned, state-of-the-art, UL Listed TMA Certified Five Diamond monitoring centers (TX and NJ) are geographically separated and networked to provide redundancy in the event of a failure or natural disaster and provide its personnel with 160 hours of formal classroom training with mandatory examinations given at the end of each 40-hour segment. This 160 hour period is followed by an additional 80 hours of classroom and practical application training. After the initial six-week (240 hours) period, performance reviews are performed on a weekly basis for the first 3 months and in regular intervals after that.

Two Care Specialists on Each Emergency Call - If EMS needs to be contacted, one care specialist will remain on the phone with your loved one until help arrives, while the other contacts EMS and family members.

Fall Detector Option - If your loved one was to suffer a fall and was unable to press their button, the automatic fall detection feature would trigger and send a call into the monitoring center for you. LifeStation offers this as an add-on service to their At-Home system and it comes built into their Mobile with GPS option.

Automatic Weekly Tests - System's base console will automatically test weekly to the monitoring station. Many companies offer a monthly test, while others offer no automatic testing at all. Weekly testing is ideal as it will give you peace of mind that your system is working and does not have a malfunction. 

No Phone Line Option - If you don't have a traditional telephone line in your home, then you can add the cellular medical alert option to your system. No phone line is required and the cost per month is only slightly higher than the landline system option. 

Enhanced Mobile with GPS Option - LifeStation's Enhanced mobile with GPS helps identify your location in the event of an emergency for even more protection while on the go. The mobile GPS device can go 5 days between charges. The button is water-proof and has a built-in speaker which makes it extremely easy to communicate with the monitoring center. This feature also includes automatic fall detection.

Find My Loved One - New exclusive feature that's part of LifeStation's Mobile Medical Alert option. Once Find My Loved One is enabled on your Mobile Medical Alert system, anyone on the emergency contact list can text the word “Find” and the first name of your loved one to a special phone number. The Find My Loved One service will then use a combination of GPS and WiFi location information to locate your loved one’s Mobile Medical Alert. Then, a text message reply is sent back with the address and a link to view the location on a map. You can also download the LifeStation Alexa skill to your Amazon Echo, Alexa app, or Amazon website to monitor your loved one from wherever you are. 

Cancel at Any Time Policy - If you are not happy with your LifeStation system or service, they will cancel your service with a simple 30-day notice, but you must return the equipment. 

Referral Program - Do you know someone else who might benefit from a medical alert system? Refer a friend or family member to LifeStation and both parties receive a $25.00 American Express gift card after activation. There are no limits to the number of referrals either.

Multiple Payment Options - Besides credit card payments, LifeStation also offers Electronic Funds Transfer (EFT) as a payment option, which is not only convenient but a safe way to pay and ensure uninterrupted service.

What We Dislike About LifeStation 

More Information Needed on Advanced Services - Prefer website to have more detailed information on some of their advanced systems, although the information was easily obtained by phone.

No Pill Reminder Option -
Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder at regular intervals to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Smoke Detector or Carbon Monoxide Options - Most medical alert providers don't offer these services, but some do. These options allow the medical alert company to monitor smoke and carbon monoxide detectors at the monitoring station. Although expensive, it may provide additional peace of mind.

No Activity Monitoring- LifeStation had previously offered "inactivity" monitoring for many years, but currently does not. There are many advanced technologies in the activity monitoring space. Some medical alert companies offer bed, door sensors, and motion sensors to detect if your aging loved one is up and active each day. LifeStation does not carry this advanced feature.

Frequently Asked Questions (FAQ)

Does LifeStation require a contract?
No, LifeStation does not require long-term contracts.

Do I need a landline to use LifeStation’s medical alert device?
No, LifeStation has a cellular in-home system option and a mobile option too.

How do I cancel LifeStation?
When you are ready to cancel, simply call their customer service phone number and they will send return instructions to send back the equipment.

How much is LifeStation per month?
LifeStation starts at $32.95 per month and their system options go up from there. Please refer to our Monthly Costs & Fees section for a detailed breakdown of LifeStation’s cost.

Does LifeStation have fall detection?
Yes, it's available with some of their mobile and at-home system for $10.00 per month.

What Others Are Saying About LifeStation 

We searched the web for non-biased LifeStation complaints and reviews. One review on BBB.org mentions a complaint where his mother passed away and they couldn’t find the equipment to send back to LifeStation when they cancelled. LifeStation wanted to charge $350 for the lost equipment in order to cancel the service. This is an important reminder to keep track of your loved one’s equipment in the event you would like to cancel service. It’s also important to note that LifeStation did refund the fee to the customer and satisfied this BBB complaint. 

Other issues seem to be callers being offered a special and then asked for their credit card information to keep the special on “hold.” If they did not call back within 7 days, they were charged, and the “hold” was turned into an “order.” When you call LifeStation, you will most likely be asked for personal contact information for future follow-up by phone or email. Do not accept this hold deal unless you plan to follow-up within 7 days or you may be charged for the service.

We did not see any complaints with LifeStation’s response times or company owned and operated TMA 5-diamond monitoring services. Having LifeStation operating their own monitoring centers is a big plus for quality control.  

LifeStation is a Better Business Bureau accredited business and they have an A+ rating with 54 customer complaints on file at the time of this review.


Bottom Line 

LifeStation has well-rounded medical alert options and has been providing medical alert monitoring services for many years. They were one of the first medical alert devices to offer online ordering (but unfortunately don't currently offer it anymore) and they also operate their own TMA 5-Diamond redundant monitoring centers. Medical Alert Advice rates TMA 5-Diamond Certified centers high on our list of recommendations because of the level of service, training offered, and they ensure the medical alert company is living up to a list of industry standards. We especially like when companies operate their own 5-diamond monitoring centers and have redundant centers as well.

All in all, LifeStation has more pros than cons. They offer most of the essential medical alert monitoring system options you would want including GPS and fall detection technologies. They are also staying up-to-date with current technologies by offering the Sidekick Mobile Medical Alert and the Sidekick Wearable Smartwatch. They offer affordable competitive pricing, advanced discounts, free shipping as well as no-long term contracts. This makes LifeStation an easy choice to try out its medical alert services. LifeStation could benefit by offering carbon monoxide and smoke detection monitoring, activity monitoring, and medication management options in the future.

LifeStation’s website is clear-cut and easy to navigate. They do not offer pricing information on any of their advanced systems or offerings which forces you to call into their customer service center. It would be nice if they included a chat feature on their website. The customer service representatives are forthcoming with information to help you make an informed and educated purchase, however, we had one experience with a rep that spoke very fast and was eager to send out promotional materials. We wish their website had more information on some of their more advanced systems so you wouldn’t have to get this information over the phone.

If you read other reviews, such as Medical Guardian consumer reviews, you may see that overall, LifeStation is a great option for a medical alert monitoring system for your aging loved one. They also make it easy for you to give them a try.


DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

  • 30-Day Money Back Guarantee!
  • Industry Leading Response Time
  • Free Shipping
  • New Exclusive Feature - “Find My Loved One” only at LifeStation

1-877-354-3041


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 

*LifeStation logo is a registered trademark of LifeStation, Inc.

Modified: 2022-03-31