Bay Alarm Medical Review

Bay Alarm Medical Standard Pendant

Bay Alarm Medical Logo


Who Is Bay Alarm Medical? 

Bay Alarm Medical was created in 2007 as a subsidiary of Bay Alarm, which has been in business for over 71 years. They are headquartered in Concord, California and Bay Alarm Medical requires all their customer care agents to go through extensive background checks in order to service their clients. Currently, they employee roughly 25 people in- house. Customer security is a big factor for Bay Alarm Medical. They ensure all your data is encrypted and your personal information is password protected.

Bay Alarm Medical loves to give back to their community and they fundraise for a number of senior related charities and organizations including The Pets for Elderly Foundation, Meals on Wheels and American Cancer Society.

Review Summary

Bay Alarm Medical offers a comprehensive medical monitoring system package with a friendly sales approach. Their website is easy to navigate and informative. They even have on-line chat available.

There are multiple medical alert system packages that Bay Alarm Medical alert currently offers:

1. In-Home Medical Alert: In-home traditional medical alert system that requires a home landline or has a cellular no-phone line option.

2. "On The Go" 4G LTE GPS Help Button: On the go medical alert protection coverage with GPS location services.

3. "On The Road" In-Car Medical Alert: Medical alert device made just for the car with automatic crash detection.

4. "Bundle & Save" 360 Degree Protection: Bundle and save when you buy two different systems or all three for the ultimate coverage.



Pros

30-Day risk-free trial, no equipment or set up charges - you only pay the monthly Bay Alarm Medical system cost, affordable pricing structure, weekly tests to monitoring center, senior discounts available, friendly sales approach and easy to navigate website with lots of information, GPS alert system option, automatic fall detection, accepts all major credit cards, TMA monitoring centers and free monitoring for your spouse in the same household. They also have "Bella Charms" to make your pendant more stylish to wear.


Cons

They charge for shipping where most companies don't, no advance payment discounts, no 24-hour technical support (however the monitoring call center is open 24-7 with basic support), and no activity monitoring, carbon monoxide or smoke detection options. 


Rating: 4.5



DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


Systems Starting at $19.95!



1-866-300-4994

Compare Device Features:

Pros & Cons To Consider

Bay Alarm Medical Logo How did Bay Alarm Medical do?
Price
Bay Alarm Medical Review

Cost for Equipment

Free for the In-Home Medical Alert

Cost Per Month

Starting at $19.95 per month

Advance Payment Discounts

None, but you can get free shipping if you pay semi-annually. 

Monitoring Agreement Term

30-day risk-free trial. Cancel anytime with refunds for unused months. You pay shipping costs to return equipment.

Repairs or Replacement Charges

None, replacements shipped unless damaged by user. There is a $200 replacement fee unless a $49.95 replacement warranty is purchased up front. Or you can purchase their protection plan for $5.00 a month.  To replace a lost button, the cost is $34.95 plus $9.95 shipping.
Cancellation Policy & Discounts
Bay Alarm Medical Review

Cancel at Any Time

Yes, but you must send the equipment back at your expense.

Senior Discount

Yes - AARP and American Seniors Association discount, $1.00 off per month (only one discount can be applied)

Other Discounts

AAA, AMAC, and USAA discount, $1.00 off per month (only one discount can be applied)
Equipment
Bay Alarm Medical Review

Approximate Button Range in Typical Home

1000 Ft. Radius, up to 800 ft away if outdoors. This will be affected by the location of the base station in your home.

Watch/Button Battery Life

About 5 years. Low battery notification.

What Happens if I Lose Power

32 Hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Choose Neck or Wrist when ordering

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, weekly

24 Hour Technical & Customer Support

No. M-F 6:00AM-6:00PM and Sat/Sun 8:00AM-4:30PM PST
Monitoring Station
Bay Alarm Medical Review

TMA Five Diamond Certified Monitoring Center

Yes

Typical Response Time When Button Pressed

45 seconds or less
Other Options & Information
Bay Alarm Medical Review

How Fast Does System Ship

Orders received before 3:30 PM Pacific Standard Time ship same day. Standard shipping can take 5-9 business days.

Do You Need Separate Systems For Mom & Dad

No, simply add a second button for $2.00 per month or $10.00 per month for fall detection.
Optional Advanced Features
Bay Alarm Medical Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with their Mobile GPS Help Button
Special Offers
Bay Alarm Medical Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


Systems Starting at $19.95!


Bay Alarm Medical 1-855-407-5901

 

1-866-300-4994



Monthly Costs & Fees

Bay Alarm Medical offers a reasonable price point for their in-home medical alert monitoring service. With no-long term contracts and starting at $19.95, Bay Alarm Medical is easy to try. They offer a Price-Lock Guarantee so you can be sure that your monthly costs will never rise. Free spouse medical alert monitoring is an excellent offering and will save you money if you have more than one loved one in the home that needs medical alert monitoring services. Standard shipping is $9.95 and express shipping is available for $39.95. You can receive free standard shipping if you pay semi-annually or if you bundle your services.

In-Home Medical Alert

The In-Home medical alert system requires landline telephone service or can work with an optional cellular connection. It is available in three different system packages: Standard Protection, Preferred Protection, and Premium Protection. The primary differences between these packages are the number of wall mounted buttons that are included in each. The larger your home, the more you may want. The Standard package does not include any, the Preferred package includes 2 and the Premium package includes 4.

You can also add an AT&T 4G-LTE no phone line cellular and fall detection option too. To use the no phone line option, you'll need AT&T 4G-LTE cell coverage in your area (you do not need to be a current AT&T customer). Bay Alarm will assist you to see if the signal is strong enough in your area to utilize this service.

In-Home Medical Alert Standard Preferred Premium
Cost For Equipment $0.00 $0.00 $0.00
Cost Per Month $19.95 $24.95 $29.95
Wall Buttons None 2 4
Cellular Option $10.00 $10.00 $10.00
Fall Detection Option $10.00 $10.00 $10.00
Ground Shipping $9.99 $9.99 $0.00

 

"On The Go" 4G LTE GPS Help Button

In-home and on-the-go medical alert protection coverage that does not require a landline. Simply push the emergency button and a call center representative will talk to you through the speaker that is built-in and be able to check your location to send help immediately.

It is available with three different system packages: Standard Protection, Preferred Protection, and Premium Protection. The primary differences between these packages are whether Caregiver Tracking or Auto Fall Detection are included. The Premium package also includes free ground shipping.

Caregiver Tracking allows family caregivers to locate their loved one in real-time on a map, access their location history, and get low battery level notifications from the device. Available with automatic fall detection. This is also powered by 4G LTE AT&T service.

"On The Go" 4G LTE GPS Help Button Standard Preferred Premium
Cost For Equipment $79.00 $79.00 $79.00
Cost Per Month $24.95 $29.95 $39.95
Caregiver Tracking No Yes Yes
Auto Fall Detection No No Yes
Ground Shipping $9.99 $9.99 $0.00

 

"On The Road" In-Car Medical Alert

Splitsecnd is the world’s first medical alert device made just for the car. The device plugs in to your car adapter and has built in automatic crash detection that tracks your location and will send help immediately. It can also send medical history to emergency responders. The device also has a help button with a built-in speaker. You can also get this device bundled with the In-Home Medical Alert for protection at home too.

"On The Road" In-Car Medical Alert In-Car Only In-Car + In-Home
Cost For Equipment $0.00 $0.00
Cost Per Month $29.95 $39.95
Automatic Crash Detection Yes Yes
In-Car Caregiver App Yes Yes
In-Home Medical Alert No Yes
Cellular Option N/A $10.00
Fall Detection Option N/A $10.00
Ground Shipping $9.99 $9.99

 

"Bundle & Save" 360 Degree Protection

Bay Alarm Medical offers more discounts when you bundle the In-Home Medical Alert system with the "On The Go" 4G LTE GPS Help Button and the "On The Road" In-Car Medical Alert system. You can even get all three systems with their Full Coverage package.


"Bundle & Save" 360 Degree Protection In-Home + GPS In-Home + Car Full Coverage
Cost For Equipment $79.00 $0.00 $79.00
Cost Per Month $39.95 $39.95 $59.95
In-Home Medical Alert Yes Yes Yes
4G LTE GPS Help Button Yes No Yes
In-Car Medical Alert No Yes Yes
Cellular Option $10.00 $10.00 $10.00
Fall Detection Option $10.00 $10.00 $10.00
Ground Shipping $9.99 $9.99 $0.00


What We Like About Bay Alarm Medical 

Low Monthly Rate-Great pricing with medical alert system costs starting at $19.95 per month

30-Day Risk-Free Trial Period -
Give Bay Alarm Medical's services a try and return the system, with no questions asked, within the first 30-days for a full refund if you are not completely satisfied with their services. You will have to return the equipment and pay for return shipping. 

Automatic Weekly Tests -
 System's console will automatically test weekly to the monitoring station. Many companies offer a monthly test.

Monitoring Center - Their website states that their monitoring partner operates TMA Five Diamond Certified monitoring centers. This important distinction means that their monitoring center is tested against a set of standards to be sure they are providing high quality medical alert monitoring services. 

Flexible Monitoring Agreement - You can cancel at any time however any money you prepay is not refunded past initial 30-day trial period.

Multi-Lingual Help - If you need to communicate in a language other than English - they have multi-lingual representatives available.

Cellular Network Option - We like the option of a cellular system since many families have done away with their traditional telephone service. Simply add $10.00 a month for this service. Please note, you will have to have AT&T cellular coverage available in your area. 

GPS Alert Option - Just push the button and an operator will talk with you through the speaker and check your location. Optional equipment warranty should be considered with this option as the unit may not be as durable as a standard medical alert device.

Automatic Fall Detection Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button. Bay Alarm Medical offers automatic fall detection as an add on feature to all their monthly monitoring services.

Stylish Pendants "Bella Charms" - Dress-up your medical alert pendant and give it your own personal style. With four options to choose from, it's a great way to disguise your medical alert.


Bay Alarm Medical Bella Charms

 

What We Dislike About Bay Alarm Medical 

No Advance Payment Discounts -We feel that advance payment discounts should be offered when you pay for services up front.

Free Shipping Not Offered on All Packages - Most medical alert companies offer free shipping but Bay Alarm Medical will only waive the shipping fee if you pay semi-annually or if you bundle services. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection - Bay Alarm Medical used to offer these services but no longer does. Although most medical alert companies are not offering this, it is still important to have these features in your home. 

What Others Are Saying About Bay Alarm Medical 

Bay Alarm Medical has a 4.7 star Google Rating at the time of this review. The majority of their Google reviews are positive. Most of reviews talk about Bay Alarm Medical’s excellent customer service and that if they were experiencing an issue, they rectified it right away. Users also seem to be very happy with the service itself and the peace of mind of letting their senior loved one’s age in place longer.

One Facebook user complained about false automatic fall detection alarms however, that is common with that particular technology. It seems as though Bay Alarm responds quickly to any negative feedback on their social media channels.

Bay Alarm is BBB accredited and has an A+ Better Business Bureau rating at the time of this review, with an average of 11 complaints on file.


Bottom Line

Bay Alarm Medical has a well-rounded, easy to install, competitively priced service package with a friendly sales approach. We also really like their web site - it is clean, very informative, and has a chat feature which is important when comparing all system features and benefits between companies. With so much information readily available on their website, Bay Alarm makes it easy to find the information you need. If you call them for additional information, or to place an order by phone, you should have a positive phone experience with their representative. We had a very friendly and knowledgeable sales rep on the line who did not give us a lengthy sales pitch that some other medical alert companies are known for.

Some of Bay Alarm Medical’s biggest selling points are their level of customer service. Their monitoring center is TMA Five Diamond Certified and they provide weekly tests of their monitoring system, which provides added peace of mind. We are impressed with Bay Alarm Medical’s monthly pricing, however it would be nice if they offered advanced payment discounts to their users. With no long-term contracts and a 30-day risk free trail, Bay Alarm Medical is a great choice to easily give their services a try.

They can also monitor a second person with their In-Home system for a small added charge, so you won't have to pay the full price for a second system. See our tip:Two Medical Alert Monitoring Systems For The Price of One? for more information on this type of service offering.

Bay Alarm also claims to have the first specialty designed in-car medical alert system which is an intriguing add on service. You can utilize their automatic fall detection services with any of their other product offerings too.

Bottom line - if you are in the market for a medical alert device, Bay Alarm Medical would be a great choice.

 

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


Systems Starting at $19.95!



1-866-300-4994

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.


*Bay Alarm Medical logo is a registered trademark of the Bay Alarm company

Modified: 2019-11-25