Bay Alarm Medical Review

Bay Alarm Medical Standard Pendant

Bay Alarm Medical Logo

Review Summary:

Bay Alarm Medical is a subsidiary of Bay Alarm, which has been in business for over 71 years. They offer a comprehensive medical monitoring system package with a friendly sales approach. Their website is easy to navigate and informative. They even have on-line chat available.

There are four different system packages that Bay Alarm Medical alert offers:

1. In-Home Medical Alert: In-home system that requires a landline.

2. In-Home Cellular Alert: In-home system that does not require a landline.

3. Mobile GPS Help Button: In-home and on-the-go coverage that does not require a landline.

4. Monitored Fire, Smoke & Gas (CO): In-home system that requires a landline and provides monitored fire, smoke & carbon monoxide (CO) gas detection in addition to medical alert service.


30-Day risk-free trial, no equipment or set up charges - you only pay the monthly Bay Alarm Medical system cost, weekly tests to monitoring center, pre-pay and other discounts available, friendly sales approach, GPS alert system option, accepts all major credit cards,TMA (CSAA) monitoring centers


They charge for shipping where most companies don't, no advance payment discounts, no 24 hour technical support, and no activity monitoring option. The monthly plan does not have their lifetime price guarantee.

Rating: 4.5

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Click For Special Offers For Our Visitors From Bay Alarm Medical Starting at $19.95! 

Call Today! 1-855-407-5901

Compare Device Features:

Pros & Cons To Consider

Bay Alarm Medical Logo How did Bay Alarm Medical do?
Bay Alarm Medical Review

Cost for Equipment

$9.95 Standard Shipping or $39.95 Express Shipping

Cost Per Month


Advance Payment Discounts


Monitoring Agreement Term

30-day risk-free trial. Cancel anytime with refunds for unused months. You pay shipping costs to return equipment.

Repairs or Replacement Charges

None, replacements shipped unless damaged by user. There is a $200 replacement fee unless a $49.95 replacement warranty is purchased up front. To replace a lost button, the cost is $34.95 plus $9.95 shipping.
Cancellation Policy & Discounts
Bay Alarm Medical Review

Cancel at Any Time


Senior Discount

Yes - AARP and American Seniors Association discount, $1.00 off per month (only one discount can be applied)

Other Discounts

AAA, AMAC, and USAA discount, $1.00 off per month (only one discount can be applied)
Bay Alarm Medical Review

Approximate Button Range in Typical Home

1000 Ft. Radius, up to 800 ft away if outdoors. This will be affected by the location of the base station in your home.

Watch/Button Battery Life

About 5 years. Low battery notification.

What Happens if I Lose Power

32 Hours of battery backup.

Is the Watch/Button Waterproof


How Can The Button Be Worn

Choose Neck or Wrist when ordering

UL Certified Equipment


Does The System Automatically Test Itself To The Monitoring Center

Yes - Weekly

24 Hour Technical & Customer Support

No. M-F 6:00AM-6:00PM and Sat/Sun 8:00AM-4:30PM PST
Monitoring Station
Bay Alarm Medical Review

TMA (CSAA) Five Diamond Certified Monitoring Center


Typical Response Time When Button Pressed

45 seconds or less
Other Options & Information
Bay Alarm Medical Review

How Fast Does System Ship

Orders received before 3:30 PM Pacific Standard Time ship same day. Standard shipping can take 5-9 business days.

Do You Need Separate Systems For Mom & Dad

No. One-time $34.95 charge for an additional pendant
Optional Advanced Features
Bay Alarm Medical Review

Activity or Inactivity Monitoring


Senior Fall Detection

$10.00 per month additional with their In-Home Medical Alert and In-Home Cellular Alert systems

Cellular or No Phone Line

Yes, with their In-Home Cellular Alert system and their Mobile GPS Help Button

Non-GPS Mobile Alert System For Protection On The Go


Smoke or Carbon Monoxide Protection

Yes - Optional service which requires annual plan and a landline. Monitored Fire, Smoke & Gas (CO) service includes the In-Home Medical Alert System

GPS Medical Alert Tracking System

Yes, with their Mobile GPS Help Button
Special Offers
Bay Alarm Medical Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Bay Alarm Medical Specials


Low Monthly Rate-Great pricing with medical alert system costs starting at $19.95 per month

30-Day Risk-Free Trial Period -
Give Bay Alarm Medical's services a try and return the system, with no questions asked, within the first 30-days for a full refund if you are not completely satisfied with their services.

Automatic Weekly Tests -
System's console will automatically test weekly to the monitoring station. Many companies offer a monthly test.

Monitoring Center - Their website states that their monitoring partner operates CSAA Five Diamond Certified monitoring centers.

Flexible Monitoring Agreement - You can cancel at anytime however any money you prepay is not refunded past initial 14 day trial period.

Multi-Lingual Help - If you need to communicate in a language other than English - they have multi-lingual representatives available.

Cellular Network Option - We like the option of a cellular system since many families have done away with their traditional telephone service.

GPS Alert Option - Just push the button and an operator will talk with you through the speaker and check your location. Has a one-time equipment charge for the alert system with gps of $49.00. Optional equipment warranty should be considered with this option as the unit may not be as durable as a standard medical alert device.

Automatic Fall Detection Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button.


No Advance Payment Discounts -We feel that advance payment discounts should be offered when you pay for services up front.

No Free Shipping - Most medical alert companies offer free shipping.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

Bottom Line:

Bay Alarm Medical has a well-rounded, easy to install, competitively priced service package with a friendly sales approach. We also really like their web site - it is clean, very informative, and has a chat feature which is important when comparing all system features and benefits between companies. Calling Bay Alarm is easy and one phone call to their call center will give you any additional information you may need.

When monitoring a second person in the same home, we found that they do in fact gather separate information on the second person monitored. See our tip: Two Medical Alert Monitoring Systems For The Price of One? for more information on this type of service offering.

Bay Alarm has an A+ BBB rating. When comparing medical alert systems, Bay Alarm Medical has relatively low monthly costs.

DISCLOSURE:We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Click For Special Offers For Our Visitors From Bay Alarm Medical Starting at $19.95!

Call Today! 1-855-407-5901

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

*Bay Alarm Medical logo is a registered trademark of the Bay Alarm company

Modified: 2018-09-30