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Life Alert
Philips Lifeline
Cost for Equipment Free equipment and no set-up or activation or charges. Shipping is $9.50 but waived with annual payment plans. Free shipping is also available with 90-day service commitments, when ordered by phone. The cost for equipment and shipping of the basic Life Alert system is between $95 - $198. One time $50 activation fee PLUS:
Cost Per Month $29.95/month (plus sales tax in some states) The monthly cost of the basic Life Alert system is $49.95. Options like carbon monoxide, smoke and fire monitoring are no longer available. There is also a one time setup fee of $95 - $198, as mentioned above. $29.95/Month and up Advance Payment Discounts $89.85/Quarterly (No Discount) Yes, pay annually and get one month free No, none at this time Monitoring Agreement Term 3-Month initial commitment (includes a 10-day grace period to cancel and receive a refund). You will also receive a refund for any pre-paid monthly services after the initial 3-month commitment. 3 Years and the rate is fixed during the contract term Can cancel anytime Repairs or Replacement Charges None, replacements shipped free for defective equipment and battery replacements. Optional $5.00/month Protection Plan for damaged or lost equipment that could cost up to $350.00 to replace without it. None, replacements shipped for free if it is equipment malfunction. It's $49 to replace a lost pendent None, unless you lose it, then replacement costs can range from $50-$80 depending on which system you choose - plus shipping. Cancellation Policy & Discounts Medical Guardian
Life Alert
Philips Lifeline
Cancel at Any Time Yes No. Can cancel only with proof that 24-hour care is required for your loved one (in-home, nursing home, or a long-term care facility) or if your loved one passes away. Yes. Shipping and previously paid months not refunded. They do provide a prepaid shipping label to return equipment. Senior Discount AARP discount is 10% off an annual plan. No No Other Discounts Veteran discount is 10% off an annual plan. Can only use one discount at a time. Other limited time offers may be available. 2 free months of service if you refer a customer to them and they sign-up for service. Yes, 30% military discount Equipment Medical Guardian
Life Alert
Philips Lifeline
Approximate Button Range in Typical Home The Classic Guardian has a 1300' range. Up to an 800 ft. radius. Depends on home - 400-800 ft. range. Was told by sales rep that a 2000 Sq. ft. colonial home needs 2 units, at an additional cost. Watch/Button Battery Life Battery will last approximately 3-5 years. Has low battery indicator. Up to 7 years, per their website, or up to 10 years for Life Alert Mobile and Life Alert HELP Button options. 18 month battery What Happens if I Lose Power Approximately 32 hours of battery backup 72 hours of battery backup 30 hours of battery backup Is the Watch/Button Waterproof Yes Yes Yes How Can The Button Be Worn Neck and wrist options. Can choose both when ordering but a 2nd button will cost $2.00/month. Pendant and wrist. You get both when you order. Pendant or wrist. Choose when ordering UL Certified Equipment Yes Yes No, but Listed by ETL (an OSHA Nationally Recognized Test Laboratory) to UL Standard 1637– Home Healthcare Signaling Equipment and FDA registered. Does The System Automatically Test Itself To The Monitoring Center Monthly No, but it sends a trouble signal. We were told they provide self-diagnostic equipment. Weekly 24 Hour Technical & Customer Support 24-hour emergency support is available. Customer Support is available 9:00 AM - 9:00 PM EST on weekdays and 9:00AM to 5:00PM EST on weekends. Yes, except on Sundays No. Customer service available 6 days a week, 8-10 M-F and and 6 hours on Sat Monitoring Station Medical Guardian
Life Alert
Philips Lifeline
TMA (CSAA) Five Diamond Certified Monitoring Center Yes, but not company owned. Yes No,but their dispatchers are EMD certified Typical Response Time When Button Pressed Approximately 30-45 seconds Approximately 15 - 20 seconds Approximately 20 seconds Other Options & Information Medical Guardian
Life Alert
Philips Lifeline
How Fast Does System Ship Ships same day if received and processed by 3:00 PM EST Ships via UPS and arrives in approx. 3 business days. With Life Alert Classic or Life Alert 50+,you will also receive a phone call to schedule the installation of the equipment in anticipation of its approximate arrival. Equipment shipped same day Do You Need Separate Systems For Mom & Dad No, but an additional button is $2.00/month. No. Additional $10 per month which includes the service and additional pendant No. $10.00/month (or more) for additional button Optional Advanced Features Medical Guardian
Life Alert
Philips Lifeline
Activity or Inactivity Monitoring No No No Senior Fall Detection Yes . Home Guardian and Premium Guardian (optional).No Yes with the HomeSafe with AutoAlert system $44.95 and upCellular or No Phone Line Yes. Home Guardian, Mobile Guardian and Premium Guardian Yes. $10.00 additional per month Yes with HomeSafe Wireless (add $12/month) and GoSafe (add $10/month) Non-GPS Mobile Alert System For Protection On The Go Yes. Alert 911 Assist option (911 phone) that can be added to the Classic Guardian or Home Guardian systems for $10.00/month. No No Smoke or Carbon Monoxide Protection No Not anymore No GPS Medical Alert Tracking System Yes. Mobile Guardian and Premium Guardian Yes, with their Life Alert Mobile system, which is included in the Life Alert 50+ package. Yes - GoSafe $54.95/month and up + $149 for Button Special Offers Medical Guardian
Life Alert
Philips Lifeline
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