Philips Lifeline Review

Philips Lifeline Pendant

Philips Lifeline Logo


Who is Philips Lifeline? 

Lifeline Systems, Inc. was started in 1972 by gerontologist, Dr. Andrew Dibner and his wife, Susan Dibner, who was a sociologist. Dr. Dibner started developing the medical alert system technology in the early 1970s. By the late '70s they began selling their Lifeline System in the U.S. and Canada. In 2006, Philips acquired Lifeline Systems and the company name became Philips Lifeline. 

Philips Lifeline claims to be the very first provider of medical alert systems services in North America and since 1983, they have served over 7.5 million people. 

Review Summary

Philips Lifeline provides a comprehensive medical alert device product with emergency response offerings and an informative website that is backed by the Phillips name. Their product line includes: HomeSafe Standard, HomeSafe with AutoAlert, GoSafe, and GoSafe2. They offer many outstanding features such as professional installation, automatic fall detection and GPS location services. 


DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

FREE SHIPPING & NO ACTIVATION

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  • Free Shipping & No Activation
  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
  • Professional Installation Available

 

1-855-681-5355



Philips Lifeline's service options include:

1.HomeSafe Standard: In-home medical alert system that can be used with or without a landline.

2.HomeSafe with AutoAlert: Their HomeSafe Standard system that includes fall detection (can be used with or without a landline). When the system senses a fall, it will automatically send a help call to the monitoring center. 

3.GoSafe: In-home and on-the-go system with automatic fall detection and GPS locating capabilities (can be used with or without a landline). The system needs good coverage by AT&T's wireless network to function properly. 

4.GoSafe2: In-home and on-the-go system with automatic fall detection with no base station needed to set-up. It is a single piece system with two-way voice and GPS using five different location detection technologies. The system needs good coverage by AT&T's wireless network to function properly. 

 

Other Related Senior Services:

1.Medication Dispensing Service: Management of complex medication regimens. System requires a landline.



Pros

Professional system installation (only if needed), no long-term contracts, optional Philips Lifeline AutoAlert fall detector, many advanced system options and automatic weekly tests of the console to the central monitoring station. Philips Lifeline also offers medication monitoring. Special discount offered to Medical Alert Advice readers.

Cons

Higher monthly charge than some providers and higher priced options compared to other companies, equipment not UL listed (ETL listed instead), and they discontinued their activity monitoring option. They do not have a TMA (CSAA) Five Diamond Certified monitoring center. Not carbon or smoke detection options at this time.

Rating: 4








Compare Device Features:

Pros & Cons To Consider

Philips Lifeline Logo How did Philips Lifeline do?
Price
Philips Lifeline Review

Cost for Equipment

Depends upon the services selected and can range from Free to $149.00 PLUS:
$19.95 for shipping and self-installation or
$99.95 for shipping and professional installation

Cost Per Month

Monthly fees range from $29.95 to $64.95

Advance Payment Discounts

No, none at this time

Monitoring Agreement Term

Can cancel anytime

Repairs or Replacement Charges

None, unless you lose it, then replacement costs can range from $50-$80 depending on which system you choose - plus shipping.
Cancellation Policy & Discounts
Philips Lifeline Review

Cancel at Any Time

Yes. Shipping and previously paid months not refunded. They do provide a prepaid shipping label to return equipment.

Senior Discount

No

Other Discounts

Yes, they offer a military discount. The exact amount is unknown (we were told between 10-30%). Ask to speak to the loyalty department to get the exact discount amount. 
Equipment
Philips Lifeline Review

Approximate Button Range in Typical Home

100-200 ft for the HomeSafe Standard system with landline connection. Can do voice extension if you have a landline and that will broaden the range. Wireless unit works a longer distance, but exact numbers were not given. 

Watch/Button Battery Life

18-month battery

What Happens if I Lose Power

30 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant or wrist. Choose when ordering

UL Certified Equipment

No, but Listed by ETL (an OSHA Nationally Recognized Test Laboratory) to UL Standard 1637– Home Healthcare Signaling Equipment and FDA registered.

Does The System Automatically Test Itself To The Monitoring Center

Yes, the system is automatically tested weekly. 

24 Hour Technical & Customer Support

Customer service available 6 days a week:
- Monday – Friday: 8am-10pm EST
- Saturday: 8am – 6pm EST

Monitoring Station
Philips Lifeline Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No, but their dispatchers are EMD certified

Typical Response Time When Button Pressed

Approximately 20 seconds
Other Options & Information
Philips Lifeline Review

How Fast Does System Ship

Equipment shipped same day

Do You Need Separate Systems For Mom & Dad

No. $10.00/month (or more) for additional button
Optional Advanced Features
Philips Lifeline Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes with the HomeSafe with AutoAlert system and GoSafe options. 

Cellular or No Phone Line

Yes with the HomeSafe Standard with cellular connection and GoSafe options. 

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes - GoSafe and GoSafe 2. 
Special Offers
Philips Lifeline Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

FREE SHIPPING & NO ACTIVATION

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  • Free Shipping & No Activation
  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
  • Professional Installation Available
Philips Lifeline 1-855-681-5355

 

1-855-681-5355



Monthly Costs and Fees

The monthly fees vary according to the Philips package you choose. All packages have a one-time activation fee plus shipping fees ranging from $19.95 for a self installation kit to $99.95 if you choose to use their professional installation services. 

Philips Lifeline System Cost Per Month Activation Shipping for Self Install
HomeSafe Standard Landline $29.95 $50.00 $19.99
HomeSafe Standard Cellular $41.95 $50.00 $19.99
HomeSafe AutoAlert Landline $44.95 $50.00 $19.99
HomeSafe AutoAlert Cellular $56.95 $50.00 $19.99
GoSafe Landline  $54.95 $149.00 $19.99
GoSafe Cellular $64.95 $149.00 $19.99
GoSafe 2 $44.95 $99.95 $19.99
 
Philips Lifeline's monthly rates are slightly higher than other medical alert companies out there. We have seen some landline monthly rates go as low as $19.99 a month without any activation fees, but many times Philips has special offers that waive activation and shipping charges.


What We Like About Philips Lifeline

Can Be Installed By Company - Although these systems are typically very easy to install yourself (see our Basic Installation & Set-Up video) your aging parent might find it convenient to have it professionally installed, especially if you live a long distance from your loved one. Keep in mind, you will be paying extra for this option vs. the self installation. 

Has Different Equipment Options - Lifeline medical alert system has different consoles, alert pendants and watch styles to choose from. We've broken down prices for the basic equipment as well as the different service options. 

Automatic Weekly Tests - The medical alert device's console will automatically test every week to the monitoring station. This means, if there is a problem with your connection or perhaps the console has become unplugged, Philips Lifeline will alert the user to the problem, so they can resolve it quickly. Some companies offer no automatic call testing at all, so this is an added bonus. 

AutoAlert Fall Detector - If your aging loved one has had issues with falling or if you are afraid they may fall and have no one there to help, having automatic fall detection is a great feature. If your loved one falls and cannot push their medical emergency button, the device will automatically call to the monitoring center for help.  Philips has the optional AutoAlert pendant which can help in these situations.

Wireless Cellular Option - More and more people are dropping their land-line phone services to save money. Also, landlines are becoming less reliable in sending help conditions to the monitoring center. Philips Lifeline offers a cellular medical alert system in case you are without traditional land-line phone service or just would like better reliability. 

GoSafe and GoSafe2 Systems - These are premium systems that offer protection while at home or on the go. They include the AutoAlert fall detector, no-phone line mobile cellular capabilities, assisted GPS tracking along with other locating technologies, two-way voice communication, and a locating beacon. All of these services are available whether you're near the base station with the GoSafe or on the go, although you must have good cellular coverage. With the GoSafe2 system, no base station is needed.

Automatic Pill Dispensing Service Option - Although not an integrated part of their standard medical alert systems, Philips offers an automatic pill dispenser service which helps eliminate medication errors. This service includes an audio reminder and a push button dispenser. Medical Alert Advice finds this feature very helpful for caregivers to monitor if the patient has taken their medication. Even if your medical alert company does not offer this feature with their packages, we highly suggest finding it as a stand-alone product elsewhere. 
 

What We Dislike About Philips Lifeline

No Activity Monitoring - Some medical alert companies offer a feature called activity monitoring. It allows you to know if your loved one has been active each day. The user must press a medical alert button once in every 24-hour period or more advanced systems use door contacts, motion sensors and bed sensors to detect no or irregular activity patterns. Activity monitoring allows you peace of mind each day. Philips Lifeline used to offer this service but does not offer it anymore, which is disappointing. 

Equipment Not UL Listed -
UL certifies, validates, tests, and inspects many items you use daily such as your coffee maker, hair dryer, microwave and so on. Cheaper imports do not meet UL standards, which makes an important distinction.  It is a bit surprising that Lifeline did not have their equipment listed by UL but instead chose ETL, which is less known here in the U.S but still is a highly regarded third party listing service. 

No Discounts For Advanced Payments - Monthly payments are your only option that Philips Lifeline offers at this time. The convenience of quarterly or annual payments can be desirable, especially if you can receive a discount. We have seen companies give one month free for paying annually which is certainly an added perk. 

Some Pricing May Vary Depending on Where You Look or Call - Philips Lifeline sells directly to consumers but also through a network of partners including in-home care service providers, assisted living facilities, health care professionals and hospitals. Monthly fees may vary based upon who you order your service through. We also found that when we spoke with Philips Lifeline, that although there were activation fees and shipping costs, these fees could be waived so be sure to ask.

No Carbon Monoxide or Smoke Detection - Every home should be equipped with carbon monoxide and smoke alarms whether stand alone or part of a system. Even though Philips Lifeline does not carry these features, you should have these installed or purchase them from your local hardware store or home center retailer. 

Monitoring Center is Not TMA (CSAA) Five Diamond Certified - Medical Alert Advice prefers for response centers to be TMA (CSAA) Five Diamond Certified. Not only does it ensure the operators are consistently trained, they are randomly inspected and committed to high levels of service. Currently, Philips Lifeline does not carry this distinction. 

What Others Are Saying About Philips Lifeline

Philips Lifeline medical alert service has user reviews that can be submitted through their website for each one of their products. Although reviews that are displayed on a company's website tend to be biased or possibly filtered, we did see some honest feedback. 

One user complained that the GoSafe wearable alert was bulky and uncomfortable to wear. Others on the site seem to be quite happy with the automatic fall detection feature and claim it saved their loved one's life. They are also grateful that the service has helped them feel more secure with their aging loved ones staying at home. 

Some Facebook users seem to be complaining about Philip Lifeline's customer service department being slow or unresponsive. Other reoccurring complaints seem to be that their equipment is slow to ship or backordered, as well as having difficulties returning the equipment when they want to cancel. Two users claimed they have been trying to get a return label from Philips for weeks. 

Philips Lifeline has been a Better Business Bureau Accredited company since 2002 and they currently have an A+ BBB rating. As of this review, there were 29 customer complaints on file.


Bottom Line

Lifeline alert is backed by the Phillips name, and they are a pioneer in the medical alert industry. 

Their basic HomeSafe system works much the same way as others, but they have several more options and accessories to choose from. The flexibility of being able to use the system with or without a landline is a plus. You may have to purchase a voice extender if you live in a larger home and you have the landline system.  We like the Medication Dispensing system and the HomeSafe With AutoAlert fall detection option, which detects falls automatically. Currently, GoSafe2 is the most complete service which combines AutoAlert fall detection with the option to use it out of home, at a competitive price. It utilizes the latest medical alert technology with it's two-way voice feature and GPS plus five other location detection technologies. Their monitoring center is not TMA (CSAA) Five Diamond Certified though. 

During our call to Philips Lifeline, they put us on hold for a few minutes before connecting to a representative. Although we found their sales representative knowledgeable and friendly, they did not seem to have the best product knowledge and had to ask other departments for the information we were asking. They did not ask for personal information or give us a hard sales pitch which was nice. Be sure to ask if they can waive the activation or shipping fees with your order. They may be able to work with you on those fees. 

Philips Lifeline has many great alert device features that are praised by the consumer reports buying guide too. Lifeline's accessories and options may make independent living that much easier and provide more peace of mind for loved ones.

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

 

FREE SHIPPING & NO ACTIVATION

USE COUPON CODE X2HW

  • Free Shipping & No Activation
  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
  • Professional Installation Available

1-855-681-5355

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.


*Philips Lifeline logo is a registered trademark of Philips N.V.

Modified: 2018-12-09