Philips Lifeline Review

Philips Lifeline Pendant

Philips Lifeline Logo


Review Summary:

Philips Lifeline provides a comprehensive medical alert device product with emergency response offerings and an informative website that is backed by the Phillips name. Philips Lifeline claims to be the very first provider of medical alert system services in North America. Since 1983, they have served over 7.5 million people. Their product line includes: HomeSafe Standard, HomeSafe with AutoAlert, GoSafe, and GoSafe2.

Their website provides good content but may not have all the details available on-line that you may want before ordering. During our phone calls to their telephone sales group, we found that you may have to wait on hold for a long period of time, but the sales rep was friendly and not pushy. 

Philips Lifeline's service options include:

1.HomeSafe Standard: In-home medical alert system that can be used with or without a landline.

2.HomeSafe with AutoAlert: Their HomeSafe Standard system that includes fall detection (can be used with or without a landline). When the system senses a fall, it will automatically send a help call to the monitoring center. 

3.GoSafe: In-home and on-the-go system with automatic fall detection and GPS locating capabilities (can be used with or without a landline). The system needs good coverage by AT&T's wireless network to function properly. 

4.GoSafe2: In-home and on-the-go system with automatic fall detection with no base station needed to set-up. It is a single piece system with two-way voice and GPS using five different location detection technologies. The system needs good coverage by AT&T's wireless network to function properly. 


Other Related Senior Services:

1.Medication Dispensing Service: Management of complex medication regimens. System requires a landline.



Pros:

Professional system installation (only if needed), no long-term contracts, optional Philips Lifeline AutoAlert fall detector, many advanced system options and automatic weekly tests of the console to the central monitoring station.

Cons:

Higher monthly charge than some providers and higher priced options compared to other companies, equipment not UL listed (ETL listed instead), and they discontinued their activity monitoring option. They do not have a TMA (CSAA) Five Diamond Certified monitoring center.

Rating: 4








DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Special Father's Day Offer Thru June 29th!
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  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
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1-855-681-5355

Compare Device Features:

Pros & Cons To Consider

Philips Lifeline Logo How did Philips Lifeline do?
Price
Philips Lifeline Review

Cost for Equipment

Depends upon the services selected and can range from Free to $149.00 PLUS:
$19.95 for shipping and self-installation or
$99.95 for shipping and professional installation

Cost Per Month

The HomeSafe Standard with landline connection monthly cost is $29.95 per month plus one-time $50 activation fee. 

The HomeSafe Standard with cellular connection monthly cost is $41.95 per month plus one-time $50 activation fee. 

The HomeSafe with AutoAlert landline connection monthly cost is $44.95 plus one-time $50 activation fee. 

The HomeSafe with AutoAlert cellular connection monthly cost is $56.95 plus one-time $50 activation fee. 

The GoSafe with landline connection monthly cost is $54.95 per month plus one-time $149 device fee. 

The GoSafe with cellular connection monthly cost is $64.95 per month plus one-time $149 device fee. 

The GoSafe 2 monthly cost is $44.95 per month plus one-time $99.95 device fee.

Advance Payment Discounts

No, none at this time

Monitoring Agreement Term

Can cancel anytime

Repairs or Replacement Charges

None, unless you lose it, then replacement costs can range from $50-$80 depending on which system you choose - plus shipping.
Cancellation Policy & Discounts
Philips Lifeline Review

Cancel at Any Time

Yes. Shipping and previously paid months not refunded. They do provide a prepaid shipping label to return equipment.

Senior Discount

No

Other Discounts

Yes, they offer a military discount. The exact amount is unknown (we were told between 10-30%). Ask to speak to the loyalty department to get the exact discount amount. 
Equipment
Philips Lifeline Review

Approximate Button Range in Typical Home

100-200 ft for the HomeSafe Standard system with landline connection. Can do voice extension if you have a landline and that will broaden the range. Wireless unit works a longer distance, but exact numbers were not given. 

Watch/Button Battery Life

18-month battery

What Happens if I Lose Power

30 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant or wrist. Choose when ordering

UL Certified Equipment

No, but Listed by ETL (an OSHA Nationally Recognized Test Laboratory) to UL Standard 1637– Home Healthcare Signaling Equipment and FDA registered.

Does The System Automatically Test Itself To The Monitoring Center

Yes, the system is automatically tested weekly. 

24 Hour Technical & Customer Support

Customer service available 6 days a week:
- Monday – Friday: 8am-10pm EST
- Saturday: 8am – 6pm EST

Monitoring Station
Philips Lifeline Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No, but their dispatchers are EMD certified

Typical Response Time When Button Pressed

Approximately 20 seconds
Other Options & Information
Philips Lifeline Review

How Fast Does System Ship

Equipment shipped same day

Do You Need Separate Systems For Mom & Dad

No. $10.00/month (or more) for additional button
Optional Advanced Features
Philips Lifeline Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes with the HomeSafe with AutoAlert system and GoSafe options. 

Cellular or No Phone Line

Yes with the HomeSafe Standard with cellular connection and GoSafe options. 

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes - GoSafe and GoSafe 2. 
Special Offers
Philips Lifeline Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Special Father's Day Offer -
Ends June 29th!

Use Code:  B4FD

  • Free Activation, Shipping & Lockbox! - $99.95 Value!
  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
  • Professional Installation Available
Philips Lifeline 1-855-681-5355

 

1-855-681-5355



Likes:

Can Be Installed By Company - Although these systems are typically very easy to install yourself (see our Basic Installation & Set-Up video) your aging parent might find it convenient to have it professionally installed, especially if you live a long distance from your loved one.

Has Different Equipment Options - Lifeline medical alert system has different consoles, alert pendants and watch styles to choose from. Prices stated here are for the basic equipment and services, so these options would be additional.

Automatic Weekly Tests - System's console will automatically test weekly to the monitoring station. Some companies offer no automatic call testing at all.

AutoAlert Fall Detector - Since diabetics with low blood glucose can have the tendency to faint, fall detection technology can be helpful because the user would be unable to press their medical emergency button. Philips has the optional AutoAlert pendant which can help in these situations.

Wireless Cellular Option - They do offer a cellular model in case you are without traditional land-line phone service

GoSafe and GoSafe2 Systems - These are premium systems that offer protection while at home or on the go. They include the AutoAlert fall detector, no-phone line mobile cellular capabilities, assisted GPS tracking along with other locating technologies, two-way voice communication, and a locating beacon. All of these services are available whether you're near the base station with the GoSafe or on the go, although you must have good cellular coverage. With GoSafe2 no base station is needed.
Automatic Pill Dispensing Service Option - Although not an integrated part of their standard medical alert systems, Philips offers an automatic pill dispenser service which helps eliminate medication errors. This service includes an audio reminder and a push button dispenser.


Dislikes:

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a medical alert button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day. Lifeline used to offer this service, but does not offer it anymore.

Equipment Not UL Listed -
UL certifies, validates, tests, and inspects many items you use daily. It is a bit surprising that Lifeline did not have their equipment listed by UL but instead chose ETL, which is less known here in the U.S.

No Discounts For Advanced Payments - Monthly payments are your only option. The convenience of quarterly or annual payments can be desirable, especially if you can receive a discount.

Some Pricing May Vary Depending on Where You Look or Call - Philips Lifeline sells directly to consumers but also through a network of partners including in-home care service providers, assisted living facilities, health care professionals and hospitals. Monthly fees may vary based upon who you order your service through. We also found that when we spoke with Philips Lifeline that there were activation fees and shipping costs but that these fees could be waived, so be sure to ask.

No Carbon Monoxide or Smoke Detection- Both are important features to have in your home. You should have these installed whether provided by your medical alert company or simply purchased from your local home center. 

Monitoring Center is Not TMA (CSAA) Five Diamond Certified- We prefer that the monitoring center is TMA (CSAA) Five Diamond Certified, ensuring the operators are consistently trained. 


Bottom Line:

Lifeline alert is backed by the Phillips name, and they are a pioneer in the medical alert industry. 

Their basic HomeSafe system works much the same way as others, but they have several more options and accessories to choose from. The flexibility of being able to use the system with or without a landline is a plus. You may have to purchase a voice extender if you live in a larger home and you have the landline system.  We like the Medication Dispensing system and the HomeSafe With AutoAlert fall detection option, which detects falls automatically. Currently, GoSafe2 is the most complete service which combines AutoAlert fall detection with the option to use it out of home, at a competitive price. It utilizes the latest medical alert technology with it's two-way voice feature and GPS plus five other location detection technologies. Their monitoring center is not TMA (CSAA) Five Diamond Certified though. 

During our call to Philips Lifeline, they put us on hold for a few minutes before connecting to a representative. Although we found their sales representative knowledgeable and friendly, they did not seem to have the best product knowledge and had to ask other departments for the information we were asking. They did not ask for personal information or give us a hard sales pitch which was nice. Be sure to ask if they can waive the activation or shipping fees with your order. They may be able to work with you on those fees. 

Philips Lifeline has many great alert device features that are praised by the consumer reports buying guide too. Lifeline's accessories and options may make independent living that much easier and provide more peace of mind for loved ones.

Philips Lifeline is a Better Business Bureau accredited company and they have an A+ BBB rating at the time of this review. 


DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Special Father's Day Offer Thru June 29th!
Use Code:  B4FD

  • Free Activation, Shipping & Lockbox! - $99.95 Value!
  • Backed by the Philips Name
  • A+ Rated by the Better Business Bureau
  • FDA Registered
  • Professional Installation Available

1-855-681-5355

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.


*Philips Lifeline logo is a registered trademark of Philips N.V.

Modified: 2018-06-25