Connect America Review

Monthly Costs & Fees

No Automatic System Tests - Some system consoles will automatically test weekly or monthly to the monitoring station, but we were told that Connect America does not offer automatic testing. You will have to periodically test your system (at least monthly) to ensure it is working properly. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial for seniors who are not in assisted living as it allows you to know that your loved one is active and about each day. Connect America used to offer this service, but we were told that they do not now.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide a beep tone reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

Monitoring Center is Not TMA (CSAA) Five Diamond Certified - While we like that Connect America owns its own monitoring center, we prefer that it be TMA (CSAA) Five Diamond Certified, ensuring that operators are consistently trained to a set of standards. 

Contract Commitment - Connect America requires a 3-month initial commitment but you can cancel at any time. We prefer companies that do not require any initial commitments or long-term contracts. 

What Others Are Saying About Connect America

Connect America's medical alert system has been around since 1977 and has been providing medical alert monitoring emergency response services to thousands of seniors. They use industry standard UL-Listed equipment however their monitoring center is not TMA (CSAA) Five Diamond Certified which is a distinction that we prefer. Centers that are TMA (CSAA) Five Diamond Certified go through an annual renewal process to ensure a high level of quality medical alert monitoring service.

We were told they were given an excellence in medical alert monitoring award in 2018 but we are unable to verify this information. They are currently the medical alert service provider for the CVS/Pharmacy medical alert program and have been for several years.

You can find additional information at Connect America's website which is not as in-depth as we'd like to see it but has improved immensely over the last couple of years. When you call Connect America's sales representative, be prepared for a lengthy sales pitch, but they were not overly pushy and did share quite a bit of detail on the product. They did answer all our questions in a friendly manner.

Connect America does a good job of providing the basics when it comes to medical alert monitoring. They offer no phone line options for their in-home service, automatic fall detection and mobile GPS coverage. We would like to see them catch-up to competitors who are coming out with newer technology such as activity monitoring using motion sensors, bed sensors, and door contacts and two-way voice built right inside the medical alert pendant.

Connect America is an affordable choice for medical alert monitoring service however you will be required to sign-up for a 3-month initial contract. We do prefer companies that automatically test that their equipment is communicating with the monitoring center automatically, although you would still need to test the medical alert button yourself at least monthly, regardless. Overall, Connect America is a solid choice for medical monitoring service when considering budget and basic options.

Although our customer care experience with this company had these results, your experience may be different. If you're interested in this company's personal emergency response system, contact them to judge for yourself.