Medical Alert by Connect America Review

Monthly Costs & Fees

No Automatic System Tests - Some system consoles will automatically test weekly or monthly to the monitoring station, but we were told that Connect America does not offer automatic testing. You will have to periodically test your system (at least monthly) to ensure it is working properly. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial for seniors who are not in assisted living as it allows you to know that your loved one is active and about each day. Connect America used to offer this service, but we were told that they do not now.

Monitoring Center is Not TMA Five Diamond Certified - While we like that Connect America owns its own monitoring center, we prefer that it be TMA Five Diamond Certified, ensuring that operators are consistently trained to a set of standards. 

What Others Are Saying About Connect America

Connect America's medical alert system has been around since 1977 and has been providing medical alert monitoring emergency response services to thousands of seniors. They use industry standard UL-Listed equipment however their monitoring center is not TMA Five Diamond Certified which is a distinction that we prefer. Centers that are TMA Five Diamond Certified go through an annual renewal process to ensure a high level of quality medical alert monitoring service. We were told they were given an excellence in medical alert monitoring award in 2018 but we are unable to verify this information. 

You can find additional information at Connect America's website which is not as in-depth as we'd like to see it but has improved immensely over the last couple of years. You will not be able to find any pricing information for Connect America's medical alert options on their website. When you call Connect America's sales representative, be prepared for a lengthy sales pitch, but they were not overly pushy and did share quite a bit of detail on the product. They did answer all our questions in a friendly manner however, they will ask you for personal information.

Connect America does a good job of providing the basics when it comes to medical alert monitoring. They offer no phone line options for their in-home service, automatic fall detection and mobile GPS coverage. We would like to see them catch-up to competitors who are coming out with newer technology such as activity monitoring using motion sensors, bed sensors, and door contacts and two-way voice built right inside the medical alert pendant.

Connect America is an affordable choice for medical alert monitoring service when you utilize their pre-payment discounts. We do prefer companies that automatically test that their equipment is communicating with the monitoring center automatically, although you would still need to test the medical alert button yourself at least monthly, regardless. Overall, Connect America is a solid choice for medical monitoring service when considering budget and basic options.

Why Should You Choose Medical Alert?

• Systems Start at $19.95 Per Month
• One Free Month & Free Shipping
• No Long-Term Contracts Required
• A+ Better Business Bureau Rating
• No-Risk 30-Day Money Back Guarantee

1-877-624-5160

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.