LifeFone Review

LifeFone Pendant and Console

LifeFone Medical Alert Logo


Review Summary

Lifefone has been in the personal emergency response business since 1976 and has done a good job keeping up with the medical alert industry's latest technology. We like the fact that they have packages for traditional service, cellular, or smoke detection and carbon monoxide monitoring, as well as fall detection, GPS, medication reminders, smartphone apps and check in services.


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1-844-201-3982


 

Their customer care reps are available 24/7 however their monitoring center is not TMA (CSAA) Five Diamond Certified. Lifefone has lots of positive customer reviews online. They offer competitive pricing with advance payment discounts and a price guarantee along with free shipping.

There are seven different system packages that Lifefone offers:

1. At-Home Landline with Optional Fall Detection: In-home traditional medical alert system that requires a landline and provides an automatic fall detection option. 

2. At-Home Cellular with Optional Fall Detection: In-home traditional medical alert system that does not require a landline and provides a fall detection option.

3. At-Home & On-the-Go GPS with Optional Fall Detection: In-home and on-the-go coverage that does not require a landline and includes a base station and a mobile device - like two systems in one.

4. At-Home & On-the-Go GPS, Voice in Pendent & Optional Fall Detection: In-home and on-the-go coverage that does not require a landline and includes a premium mobile device that features two-way voice technology. 

5. LifeFone Mobile Alert for Individuals: In-home and on-the-go coverage that uses a phone app and requires a smart cellular phone (smartphone).

6. LifeFone Family Guard for Families: A family tracking and monitoring service that uses a phone app and requires a smart cellular phone (smartphone).

7. LifeFone's Complete Home Package: In-home system that requires a landline and also provides 24/7 monitored carbon monoxide,  smoke and fire detection.



Pros

No equipment or set-up charges, cancel anytime, free protection for your spouse, 24-hour customer service, and many options including no phone line, fall detection, GPS, smartphone apps, medication monitoring, activity monitoring and smoke and CO detection.

Cons

Monitoring center is not TMA (CSAA) Five Diamond Certified, and we would really like to see a chat function on their website. Also, since there are so many options to choose from, it may become confusing on what you really need.

Rating: 4.5








Compare Device Features:

Pros & Cons To Consider

LifeFone Medical Alert Logo How did LifeFone do?
Price
LifeFone Review

Cost for Equipment

Free equipment with no activation or shipping charges

Cost Per Month

The At-Home Landline system's monthly cost is $29.95 per month. It's $27.95 per month if you pay quarterly and $24.95 per month if you pay annually. The fall detection pendant is available for an extra $5.00 per month. 

The At-Home Cellular system's monthly cost is $34.95 per month. It's $32.95 per month if you pay quarterly and $30.95 per month if you pay annually. The fall detection pendant is available for an extra $5.00 per month. 

The At-Home & On-the-Go GPS system's monthly cost is $39.95 per month. It's $36.95 per month if you if you pay annually (no discount for quarterly payments).  The fall detection pendant is available for an extra $10.00 per month. 

The At-Home & On-the-Go GPS, Voice in Pendant system's monthly cost is $46.95 per month. It's $44.95 per month if you pay quarterly and $42.95 per month if you pay annually. The fall detection pendant is available for an extra $5.00 per month. 

Lifefone's Complete Home Package is $42.95 a month billed annually.

Advance Payment Discounts

Yes

Monitoring Agreement Term

Cancel at any time and receive refund of any unused, prepaid service with the return of the equipment. 

Repairs or Replacement Charges

None, replacements shipped free, there is a $39.95 charge is you lose the standard button and a $90 charge for a lost fall detection button.
Cancellation Policy & Discounts
LifeFone Review

Cancel at Any Time

Yes. This company also refunds unused, prepaid amounts, but you pay to ship the equipment back.

Senior Discount

No

Other Discounts

Veterans: $1.00 off per month
AARP Members: $1.00 off per month
(you cannot combine these discounts)

You can also receive one month free for each referral and the person you refer will also receive one free month. 

Equipment
LifeFone Review

Approximate Button Range in Typical Home

Up to 1300 ft for the In-Home systems. 

Watch/Button Battery Life

Battery will last approximately 5 years. LifeFone will contact you when the battery is low for a free replacement.

What Happens if I Lose Power

Approximately 32 hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck, wrist or wall-mounted options. Must choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes - Monthly

24 Hour Technical & Customer Support

24/7 Customer service; technical support available Monday – Friday, 9 am – 5 p.m.
Monitoring Station
LifeFone Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Under 1 minute.
Other Options & Information
LifeFone Review

How Fast Does System Ship

Same day if order received by 3:00 PM EST. Typical 3-5 day delivery. Expedited shipping options are available for an additional charge.

Do You Need Separate Systems For Mom & Dad

No, spouses are covered free
Optional Advanced Features
LifeFone Review

Activity or Inactivity Monitoring

Yes, they call it Activity Assurance. The unit will beep at a pre-determined time, in which you must press the button to acknowledge that your OK. If you do not press the button within 15 minutes, an alert will be sent to the monitoring station. The cost is an additional $6.00/month for this service. This service is available with their At Home Landline Service only. 

They also have Daily Check In Call services for reminders to take pills and other similar reminders. The cost is an additional $19.00/month.

Senior Fall Detection

Yes. Cost varies from $5-10 per month, depending on the system you add it to.

Cellular or No Phone Line

Yes, with all systems except the At-Home Landline system

Non-GPS Mobile Alert System For Protection On The Go

Yes. Mobile Alert is a smartphone app that works with your smartphone. $5.95 per month for existing LifeFone customers; $7.95 per month for new customers.

Smoke or Carbon Monoxide Protection

Yes - the Fire, Smoke & CO System is $42.95 per month billed annually at $515.40. This includes the At-Home Landline Medical Alert system with a large wall mount help button. There is a one year contract requirement but free equipment and shipping.

GPS Medical Alert Tracking System

Yes, with At-Home & On-the-Go or the At-Home & On-the-Go Voice in Pendent systems
Special Offers
LifeFone Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Two-Free Months & Shipping - Up to $115 Value! Use Promo Code: HOLIDAY18

  • 30-day Money Back Guarantee
  • Lifetime Subscriber Price & Equipment Guarantee
  • Spouses Protected Free
  • Cancel At Any Time & Prepaid Unused Services Are Fully Refunded
LifeFone 1-844-201-3982

 

1-844-201-3982



Likes

Flexible Monitoring Agreement - You can cancel anytime.

Subscriber Price Guarantee - Once you subscribe, the price will never increase. 

Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

Daily Check In Services Call Option - Although this can be an expensive add, you can use this service for pill reminders, to simply check on a loved one, or any other daily call you would like made .

Fall Detector Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Automatic Monthly Tests - System's console does automatically test monthly to the monitoring station. LifeFone also encourages its customers to test their button manually as well to be sure they understand how it works. They will call and remind you to test, if needed.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you.

Medication Reminder Option - LifeFone Medication Reminders will tell a subscriber when and what medication(s) he or she needs to take on a daily or weekly basis. This service is available with their At Home Cellular, At Home Cellular with Fall Detection, or At Home & On-the-Go GPS with Fall Detection systems.  It announces from the base unit once a minute for 30 minutes and can register as accepted or ignored depending on if you press the reset button or not. You can program up to 4 medication reminders a day that can cover up to 10 medications each. The cost is an additional $6/month for this service.

Location Service Option – LifeFone's Location Service enables a caregiver authorized by a LifeFone subscriber to know the location of the subscriber's mobile device.  This service is available with their At-Home & On-the-Go GPS with Optional Fall Detection service and their At-Home & On-the-Go GPS, Voice in Pendent & Optional Fall Detection service.  The cost is an additional $5/month for this service.

Unlimited Emergency Contact Notifications - They will contact as many people as you request.

Free Coverage For Your Spouse  - Add your spouse to your system for no additional charge.  


Dislikes

Not TMA (CSAA) Five Diamond Certified - While they own their Monitoring Center, we prefer that it be TMA (CSAA) Five Diamond Certified, ensuring the operators are properly trained and the center is best equipped to respond swiftly.


Too Many Options - While we do like the many features LifeFone offers, it may become confusing for some buyers.

Basic Medical Alert Service is More Costly Than Others- The cost of Lifefone's In-Home landline system is a bit on the high side when compared to similar offerings from other medical alert providers. 


Bottom Line

There's a lot to like about LifeFone, besides their extensive product offering. They are family owned and operated and have been in business since 1976. They are forthright with information regarding their pricing and services. Their website is easy to navigate and contained most of the information we were seeking with an easy to read comparison chart. We think that a live chat option would be a good addition to their website.

As for their products, we are happy with the long range of the medical alert pendant to the base station and the extended product offerings such as carbon monoxide monitoring, activity monitoring, medication reminders and fall detection. It's also a bonus that they do not charge for a second person to use the system. We do wish their monitoring centers were TMA (CSAA) Five Diamond Certified as that helps to ensure the highest level of monitoring service available. 

When we contacted LifeFone by phone, we found their customer service representative to be knowledgeable and courteous, and answered the questions we had with ease. They did not push to make a sale over the phone and there were no long wait times. Overall, a good call experience. 

Lifefone is a Better Business Bureau accredited company and it rated an A+ at the time of this review. 
 
DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Two-Free Months & Shipping - Up to $115 Value! Use Promo Code: HOLIDAY18

  • 30-day Money Back Guarantee
  • Lifetime Subscriber Price & Equipment Guarantee
  • Spouses Protected Free
  • Cancel At Any Time & Prepaid Unused Services Are Fully Refunded

 

1-844-201-3982

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 Also, check out our Lifestation Review here.

*LifeFone Logo is a registered trademark of the LifeFone company

Modified: 2018-11-29