LifeFone Review

LifeFone Pendant and Console

LifeFone Medical Alert Logo


Who is LifeFone? 

LifeFone has been in the personal emergency response business since 1976 and has done a good job keeping up with the medical alert industry's latest technology. LifeFone is headquartered in White Plains, NY and all of its representatives are based in the U.S. LifeFone has industry recognition by the National Council on Aging and National Institute of Senior Citizens. LifeFone claims to be recommended by most healthcare providers such as hospitals, in-home caregivers, geriatric care, and social workers. 

LifeFone owns and operates its primary medical alert monitoring center but backup centers are not company-owned. They do offer 24/7 customer care so they can offer emergency care agents when you need them. LifeFone also provides caregiving tools such as apps, daily check-in calls, medication reminders, and location services. LifeFone boasts that their products help your aging loved one with their independence and safety, ensuring that they can age in place while giving you peace of mind. 

Review Summary

LifeFone has packages for traditional service and cellular, as well as fall detection, GPS, medication reminders, smartphone apps, and check-in services. Their customer care reps are available 24/7 however their monitoring center is not TMA Five Diamond Certified. Lifefone has lots of positive customer reviews online. They offer competitive pricing with advance payment discounts and a price guarantee along with free shipping.

There are five different medical alert system packages and three caregiver apps that Lifefone offers:

1. At-Home Landline with Optional Fall Detection: In-home traditional medical alert system that requires a landline and provides an automatic fall detection option. The range you can use your medical alarm pendant from the base station is 1,300 ft. and this medical alert system comes with a 32-hour backup battery in case your home ever loses power. LifeFone promotes their highly sensitive microphone which is perfect for anyone who may have a weak voice. 

2. At-Home Cellular with Optional Fall Detection: In-home traditional medical alert system that does not require a landline. It works the same as the At-Home Landline system except instead of being connected to your telephone line, it works by using AT&T’s cellular network. This system also  provides a fall detection option.

3. At-Home & On-the-Go GPS with Optional Fall Detection: In-home and on-the-go mobile system that does not require a landline and includes a base station and a mobile device - like two systems in one. It works anywhere in the U.S. as long as there is AT&T cellular coverage. LifeFone takes care of the cellular service so you do not have to worry about an additional charge. You can add a LifeFone Fall Detection pendant to this system if you are worried about the risks of falls.  

4. At-Home & On-the-Go GPS, Voice in Pendant & Optional Fall Detection: In-home and on-the-go coverage that does not require a landline and includes a premium mobile device that features two-way call response voice technology. The voice-in pendant system is water-resistant and can be worn in the shower or bath. The latest system utilizes the 4G LTE network and will work anywhere in the US using LifeFone provided AT&T cellular service. The latest model has a long-lasting battery for up to 30 days.  


5. At-Home & On-the-Go, VIPx & Optional Fall Detection: This brand new offering from LifeFone is their smallest and most powerful medical alert device. It offers two-way voice technology built into the small pendant and it includes both GPS tracking and optional fall detection protection. You can use the VIPx on the go (with the help of Verizon or AT&T cellular service) or inside your home. There are no additional cellular fees when using this system. The pendant comes in three stylish colors and will last up to 16 days on a full charge! It is water-resistant and can be used with LifeFone’s VIPx Caregiver Mobile App (an add-on feature that gives real-time data to loved ones with the app). 

Caregiver Smartphone Apps

1. LifeFone Family Guard Mobile App: A caregiving tool family tracking and monitoring service that uses a phone app and requires a smart cellular phone (smartphone).

2. VIPx Caregiver Mobile App: This app works with the VIPx and includes location tracking of your loved one, activity monitoring (tracking steps, etc.), sends an alert when motion is first detected daily and it can help find your VIPx device if it is misplaced.

3. LifeFone Mobile Alert for Individuals: In-home and on-the-go coverage that uses a phone app to provide personalized emergency care and requires a smartphone.



Pros

No equipment or set-up charges, cancel anytime, free protection for your spouse, 24-hour customer service and many options including no phone line, fall detection, GPS, smartphone apps, medication monitoring, and activity monitoring. Their in-home system offers a long range and a back-up battery in case you lose power.  LifeFone offers a lifetime warranty on equipment and will replace equipment at no charge. They also have a subscriber price lock so that your rate is guaranteed to never increase.

Cons

Monitoring center is not TMA Five Diamond Certified. Also, since there are so many options to choose from, it may become confusing on what you really need.

Rating: 4.5



 


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Compare Device Features:

Pros & Cons To Consider

LifeFone Medical Alert Logo How did LifeFone do?
Price
LifeFone Review

Cost for Equipment

Free equipment with no activation or shipping charges

Cost Per Month

The starting costs for LifeFone's monthly services are $22.95 per month when paid annually.

Advance Payment Discounts

Yes

Monitoring Agreement Term

Cancel at any time and receive refund of any unused, prepaid service with the return of the equipment.

Repairs or Replacement Charges

None, replacements shipped free, there is a $39.95 charge is you lose the standard button and a $90 charge for a lost fall detection button. You can purchase a LifeFone protection plan for $5.00 a month.
Cancellation Policy & Discounts
LifeFone Review

Cancel at Any Time

Yes. This company also refunds unused, prepaid amounts, but you pay to ship the equipment back.

Senior Discount

No

Other Discounts

Veterans: $1.00 off per month
AARP Members: $1.00 off per month
(you cannot combine these discounts)

You can also receive one month free for each referral and the person you refer will also receive one free month.

Equipment
LifeFone Review

Approximate Button Range in Typical Home

Up to 1300 ft for the In-Home systems.

Watch/Button Battery Life

Battery will last approximately 2-5 years. LifeFone will contact you when the battery is low for a free replacement. The battery life with fall detection button is approximately 5 days.

What Happens if I Lose Power

Approximately 32 hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck, wrist or wall-mounted options. Must choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes - Monthly

24 Hour Technical & Customer Support

24/7 Customer service. Technical support available Monday - Friday, 9 am - 5 p.m.
Monitoring Station
LifeFone Review

TMA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Per the company, the average is 15 seconds. 
Other Options & Information
LifeFone Review

How Fast Does System Ship

Same day if order received by 3:00 PM EST. Typical 3-5 day delivery. Expedited shipping options are available for an additional charge.

Do You Need Separate Systems For Mom & Dad

No, spouses are covered free. Just pay for an extra help button at $39.95.
Optional Advanced Features
LifeFone Review

Activity or Inactivity Monitoring

Yes, they call it Activity Assurance ($6.00/month).

Senior Fall Detection

Yes. Cost varies from $5-10 per month, depending on the system you add it to.

Cellular or No Phone Line

Yes, with all systems except the At-Home Landline system

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with At-Home & On-the-Go, the At-Home & On-the-Go Voice in Pendant systems and VIPx.
Special Offers
LifeFone Review

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Monthly Costs & Fees

LifeFone's monthly fees are competitive in the medical alert marketplace especially when you consider their advanced payment discounts and ongoing promotions. There are no equipment fees and no long-term commitment to try LifeFone, plus they have a 30-day money-back guarantee. You can cancel their services anytime and only pay for the time that you have used. Every LifeFone product is backed by a lifetime warranty with no charge for replacements. Check their site often for special offers like one month free when paying annually.  With LifeFone's many medical alert options, it's easy to find one that fits into your price range. 


You can also add automatic fall detection to most of their systems ranging from an additional $5.00 to $10.00 per month. LifeFone’s additional features you can add at check-out include: the LifeFone Protection Plan for an additional $5.00 per month, Daily Check-In service for $19.00 per month and Activity Assurance for an additional $6.00 per month. 



LifeFone System Cost Per Month Monthly Cost if Paid Quarterly Monthly Cost if Paid Annually Fall Detection
At-Home Landline $29.95 $27.95 $22.87 $5.00
At-Home Cellular $34.95 $32.95 $28.37 $5.00
At-Home & On-the-Go GPS $39.95 $39.95 $33.87 $10.00
At-Home & On-the-Go GPS, Voice in Pendant $43.95 $41.95 $36.62 $5.00
VIPx Mobile Alert Device $45.95 $43.95 $38.45 n/a
LifeFone Mobile Alert App for Individuals (addon) $5.95 n/a n/a n/a
LifeFone Mobile Alert App for Individuals (stand alone) $8.95 n/a n/a n/a
LifeFone Family Guard Mobile App $9.95 n/a n/a n/a
VIPx Caregiver Smartphone App $8.00 n/a n/a n/a


What We Like About LifeFone

Flexible Monitoring Agreement - You can cancel your Lifefone medical alert service at any time. Remember to return your equipment after you cancel their service. You will only pay for the time you've used their monitoring service.

Subscriber Price Guarantee - Once you subscribe, you are locked into the price you signed up for and the price will never increase. A price lock guarantee can be very helpful to those on a fixed income.

Activity Monitoring (Activity Assurance) - The unit will beep at a pre-determined time, in which you must press the button to acknowledge that your OK. If you do not press the button within 15 minutes, an alert will be sent to the monitoring station. This service is available with their At Home Landline Service only. LifeFone is one of the few medical alert monitoring companies that offers this useful service. 

Daily Check In Services Call Option - Although this can be an expensive add-on at $19.00/month, you can use this service for pill reminders, to simply check on a loved one, or any other daily call you would like made.

Fall Detector Option - Since seniors and especially diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button. LifeFone offers fall detection as an add-on to all their monthly monitoring plans at an affordable rate.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must in order to place the emergency call. LifeFone now has the ability to utilize AT&T's 4G LTE cellular phone service. 

Automatic Monthly Tests - System's console does automatically test monthly to the monitoring station. LifeFone also encourages its customers to test their button manually as well to be sure they understand how it works. They will call and remind you to test, if needed.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you. You can take your medical alert protection with you wherever you go. 

Medication Reminder Option - LifeFone Medication Reminders will tell a subscriber when and what medication(s) he or she needs to take on a daily or weekly basis. This service is available with their At Home Cellular, At Home Cellular with Fall Detection, or At Home & On-the-Go GPS with Fall Detection systems. It announces from the base unit once a minute for 30 minutes and can register as accepted or ignored depending on if you press the reset button or not. You can program up to 4 medication reminders a day that can cover up to 10 medications each. The cost is an additional $6/month for this service.

Location Service Option - LifeFone's Location Service enables a caregiver authorized by a LifeFone subscriber to know the location of the subscriber's mobile device. This service is available with their At-Home & On-the-Go GPS with Optional Fall Detection service, their At-Home & On-the-Go GPS, Voice in Pendent & Optional Fall Detection service and the new VIPx system. The cost is an additional $5/month for this service.

Unlimited Emergency Contact Notifications - They will contact as many people as you request.

Free Coverage For Your Spouse - Simply purchase an additional help button and you can add your spouse to your system for no additional charge.

New Vanity Pendant - LifeFone has added jewelry-style pendant necklaces so people will never know you are wearing a medical alert pendant. They come with a replaceable 2-year battery.

Updated technology- LifeFone is an innovator in the medical alert industry, keeping up with the trends and technology. Their new VIPx is as light as a AA battery and packs lots of features. 

What We Dislike About LifeFone

Not TMA Five Diamond Certified - While they own and operate their Monitoring Center, we prefer that it be TMA Five Diamond Certified, ensuring the operators are trained to a set standard.

Too Many Options - While we do like the many features LifeFone offers, it may become confusing for some buyers. We suggest calling LifeFone's customer support so they can walk you through all of the options and you can pick which services you will best utilize.

Basic Medical Alert Service Can Cost More Than Others - The cost of Lifefone's In-Home landline system is a bit on the high side when compared to similar offerings from other medical alert providers, unless you are willing to pay annually.


What Others Are Saying About LifeFone

LifeFone has a significant amount of verified reviews online that are easy to sort through and get a good idea of what the general consensus is. We found many positive reviews about LifeFone's medical alert monitoring service and how its quick reaction times were lifesaving. Users seem to be happy with their price, set-up, and service. Many users liked that LifeFone tested the system to ensure it was working properly at the time of the test.

There were very few negative complaints about LifeFone online. In fact, only 4% of all their Trust Pilot reviews are negative. The ones that were negative were resolved or responded to by LifeFone in a timely manner.

Lifefone is a Better Business Bureau Accredited company and is rated A+ with four complaints on file, which all have been resolved or answered, at the time of this review. 

FAQs (Frequently Asked Questions)

How much does LifeFone cost?
LifeFone’s monthly costs start at $22.95 for their At-Home Landline system if you pay annually.

Is LifeFone’s medical alert pendant waterproof?
Yes, their standard pendant and wristband are waterproof. The Voice-in-Pendant and VIPx are water-resistant.

How can I cancel my LifeFone service?
If you are ready to cancel LifeFone, you must call their customer service team to notify them. You will be asked to ship back the equipment in a timely manner.

Do I need to have Verizon or AT&T service to utilize LifeFone’s medical alert system?
No, you do not need to have a cellular contract with AT&T or Verizon to utilize LifeFone, but you need a good signal in your area to utilize their cellular based systems including On-The-Go and VIPx.

Do I need a landline to use LifeFone’s in-home system?
No, LifeFone has two options for its in-home medical alert system. One that uses a traditional landline and one that uses a cellular network service.


Bottom Line

There's a lot to like about LifeFone, besides their extensive product offering. They are family-owned and operated and have been in business since 1976. They are forthright with information regarding their pricing and services. Their website is easy to navigate and contained most of the information we were seeking with an easy-to-read comparison chart. They also have a live chat option on their website to get quick answers to your questions.

As for their products, we are happy with the specs on the long-range of the medical alert pendant to the base station, long-lasting battery life of the back-up battery, and the extended product offerings such as activity monitoring, medication reminders, and fall detection. We are also happy with LifeFone’s new VIPx offering. The VIPx is super lightweight and chic, which may help with anyone who is resistant to wearing a medical alert. It has a long battery life and features Voice-in-Pendant technology. There is also an optional VIPx caregiving app too.

It's also a bonus that they do not charge an additional monthly fee for a second person to use the system. You will only have to pay for an extra pendant. We do wish their monitoring centers were TMA Five Diamond Certified as that helps to ensure monitoring services are being provided to a set standard. They do, however, have two back-up monitoring centers (not company-owned) with one that is geographically separated, which is vital in a natural or regional disaster.

When we contacted LifeFone by phone, we found their customer service representative to be knowledgeable and courteous, and answered the questions we had with ease. They did not push to make a sale over the phone and there were no long wait times. Overall, a good call experience. Considering LifeFone offers advanced payment discounts on their monitoring services and there are no long-term contracts or cancellation fees, LifeFone would be a great option to try for your aging loved one.

 
DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Get 1 Free Month + Free Shipping, Activation & Lock Box (Up to $110 in Value) PLUS a Price Lock Guarantee!

  • 30-day Money Back Guarantee
  • Lifetime Subscriber Price & Equipment Guarantee
  • Spouses Protected Free
  • Cancel At Any Time & Prepaid Unused Services Are Fully Refunded

 

1-844-201-3982

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 

*LifeFone Logo is a registered trademark of the LifeFone company

Modified: 2022-02-16