Alert1 Medical Alarm Review

Alert1 Button and Base


Review Summary: Alert1 has been in the medical monitoring business for more than 29 years. They have a straightforward website that is easy to navigate. Although they do not operate their own monitoring center, the service they do use has multiple dispatch centers and is CSAA 5 Diamond Certified.

They do fall short on not offering activity detection as an option, and we also prefer companies that monitor their own accounts.

There are five system options that Alert1 offers:

1. Home Medical Alert: In-home system that uses a landline, VOIP or DSL

2. Home Fall Detection: In-home system with fall detection that uses a landline, VOIP or DSL

3. Mobile Medical Alert (Kelsi Unit): On the go coverage using a cellular network

4. Mobile Fall Detection (PAX Unit): On the go coverage using GPS and a cellular network

5. Mobile + Home Fall Detection (PAX Plus): 2-in-1 mobile and home unit



Pros: Multilingual support for 190 languages, automatic monthly tests, discounts for advance annual payments, long-range button, optional medication reminder, mobile medical alert and fall detector options are available

Cons: Do not own their own monitoring center, no activity monitoring, no refunds after 30 days which includes advance payments, higher monthly costs for basic services, returns require you to pay return shipping costs

Rating: 3 1/2 out of 5 stars

Quick Stats:

Most Important Things To Consider
How did Alert1 Medical Alarm do?
Price
Alert1 Medical Alarm Review

Cost for Equipment

Free self installation

Cost Per Month

$39.95/month

Advance Payment Discounts

$29.95 Annually, You are billed $359.40 in advance every year

Monitoring Agreement Term

Can cancel at any time. Once they receive equipment back you will get a full refund only if returned within 30 days. No Refunds after 30 days which includes any advance payments. All return shipping costs are at your expense.

Repairs or Replacement Charges

You are liable for any damages or lost equipment. For all the mobile units, the unit's replacement value is $500.00. The base units for the home systems are replaceable for $500.00 as well. The buttons for use with the home units are $59.95 to replace.

They offer the Alert1 Warranty Advantage Plan that will replace your base unit free of charge if your system malfunctions. The cost is $75.00/yr if paid annually or $10/month.

 
Cancellation Policy & Discounts
Alert1 Medical Alarm Review

Cancel at Any Time

Yes - Full refunds (less any previously paid shipping fees) are given within 30 days and no refunds after 30 days. You also pay return shipping.

Senior Discount

AARP Discount

Other Discounts

AAA Discount
Refer-a-Friend and receive one month free
Equipment
Alert1 Medical Alarm Review

Approximate Button Range in Typical Home

600 Ft. Radius (400' radius for the fall detection unit).

Watch/Button Battery Life

Typical 2-3 years, but may last up to 5 years. Has indicator light to tell status

What Happens if I Lose Power

24- hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist - you must choose when ordering

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, every 28 days. It is suggested that you test the unit yourself monthly.

24 Hour Technical & Customer Support

Yes
Monitoring Station
Alert1 Medical Alarm Review

CSAA Five Diamond Certified Monitoring Center

Yes, BUT they do not own or operate their monitoring center, although the service they contract is CSAA Five Diamond Certified.

Typical Response Time When Button Pressed

20-45 seconds
Other Options & Information
Alert1 Medical Alarm Review

How Fast Does System Ship

Orders received by 3:00PM EST (M-F) are shipped the same day

Do You Need Separate Systems For Mom & Dad

No, but you must purchase a button for a second user. You must also pay and additional 50% of service price for an additional user.
Optional Advanced Features
Alert1 Medical Alarm Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes, with the Kelsi or PAX systems

Non-GPS Mobile Alert System For Protection On The Go

Yes, with their Kelsi system

Smoke or Carbon Monoxide Protection

Yes - Smoke detectors are $10/month for each detector.
No - Carbon Monoxide options. 

GPS Medical Alert Tracking System

Yes
Special Offers
Alert1 Medical Alarm Review

Special Offers For Our Visitors

None at this time



Likes:

30-Day Trial Period & Cancel Anytime -You can cancel at anytime, but they must receive the equipment for the cancellation to take effect. You also pay for the returning of the equipment and do not get a refund of any pre-paid service if you terminate after 30 days.

Automatic Monthly Tests - System's console will automatically test monthly (Every 28 Days) to the monitoring station. Some companies offer the preferred weekly test, but others offer no automatic testing at all.

Discounts For Advanced Payments - Annual payment options are available with a discount, but no refunds on prepayments if you decide to terminate after 30 days.

Long-Range Button - We were told that the button range is 600' which should provide good coverage indoors, where that number can certainly be less.

Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The add-on piece of equipment for this feature has locked compartments and can hold up to 28 doses. The downside to this option is that it will not tell you what or how much medication to take.

Fall Detector Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you


Dislikes:

Do Not Own Monitoring Center - They do not monitor their accounts themselves, but they do work with a large national monitoring company, which has multiple dispatch centers, and is CSAA 5 Diamond certified.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

Higher Monthly Fees - Unless you pay for services annually, you may find their monthly costs are higher than many of their competitors. 


Bottom Line:

Alert1 has been in the medical monitoring business long enough to know how to service their customers. We like their basic service offerings (although a bit pricey), but they do fall short on not offering activity detection as an option. We also prefer companies that monitor their accounts in their own CSAA 5-Diamond central stations (although the company they contract for monitoring is 5 diamond certified). This may provide better quality control with less parties involved.

During our call attempts, we could not get all our questions answered over the weekend and had to call back on a weekday. Sales reps are only available until 8:00 PM EST. Once connected with the right person, all of our questions were answered with a friendly and caring person on the other end of the line.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself