ADT Medical Alert Review

ADT Medical Alert


Who is ADT Medical Alert? 

ADT is the largest security company in the world, and they are currently headquartered in Boca Raton, FL. They have been in business for over 140 years and served more than 7 million customers throughout the U.S.  ADT stands for “American District Telegraph.” They have a medical alert monitoring division which started in 2004 called Senior Health and Safety (formally ADT Companion Service) in addition to their home security products. All ADT employees must adhere to the ADT Code of Conduct as listed on their website. The ADT emergency response centers are U.S. based and company owned and operated.

Review Summary

ADT Senior Health and Safety offers all the core medical alert monitoring systems such as in-home and on-the-go protection. The ADT medical alert system has a one-time activation fee that is typically waived and the ADT FOREVERate, so your cost per month will never change.

They also offer a lifetime warranty on their medical alert systems, so it is free of charge to get a replacement, unless you lose the device itself. Two of their systems also offer automatic fall detection as an add on service, which is a plus.

There are three system packages that ADT Medical Alert offers:

  1. Medical Alert Basic: In-home medical alert system that uses a traditional landline and with home temperature monitoring. You will receive a base unit and a water-proof pendant or wrist band. You cannot add automatic fall detection to this system. 
  2. Medical Alert Plus: In-home system that does not require a landline and has twice the amount of coverage as the basic system. You can use the system inside and outside of the home; within 600 feet of the base unit. It also has home temperature monitoring, as well as optional fall detection. Both the plus and the basic system pendants are 100% waterproof. 
  3. On-The-Go: A mobile emergency response system with two-way talk that does not require a landline, has optional fall detection, and GPS location services so it can be used outside of the home. 


Pros

Traditional landline, cellular and GPS medical alert options available, automatic fall detection option, 24-hour support, and in-home temperature monitoring. With the ADT FOREVERate, your monthly rate will never change. They own and operate their monitoring centers and have a month-to-month monitoring agreement with advanced discount payment options available. They also offer a chat feature online. No long-term contracts and you can pay monthly, if you choose.

Cons

No activity monitoring option, no medication monitoring option, no automatic system testing. No carbon monoxide or smoke detection available. Monitoring centers are not TMA Five Diamond certified. 

Rating: 3.5



Since you're looking at ADT, consider taking a look at Philips LifeLine for comparison.

Compare Device Features:

Pros & Cons To Consider

How did ADT Medical Alert do?
Price
ADT Medical Alert Review

Cost for Equipment

Equipment is free. 


Cost Per Month

The ADT Basic medical alert system cost is $29.99 per month. 

Advance Payment Discounts

Yes, annual and quarterly discounts are available.

Monitoring Agreement Term

Month-to-Month

Repairs or Replacement Charges

None unless equipment is lost, then it's a $14.99 fee for most wristbands or pendants
Cancellation Policy & Discounts
ADT Medical Alert Review

Cancel at Any Time

Yes

Senior Discount

No

Other Discounts

Existing ADT customers receive $2.00 off per month. If you are an ADT customer that pays annually, you may receive further discounts.
Equipment
ADT Medical Alert Review

Approximate Button Range in Typical Home

Up to a 300 ft. radius for the Basic unit and 600 ft for the Medical Alert Plus device.

Watch/Button Battery Life

Per the ADT rep, approximately 2 years. The system will indicate when the battery is low.

What Happens if I Lose Power

24 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist alert button

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No. Per the sales representative, the user should test the device monthly. A light will illuminate on the base unit as a reminder to test the system.

24 Hour Technical & Customer Support

Yes
Monitoring Station
ADT Medical Alert Review

TMA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

About 20 seconds
Other Options & Information
ADT Medical Alert Review

How Fast Does System Ship

Ships in 2-3 business days. The system is shipped FEDEX Next Day delivery.

Do You Need Separate Systems For Mom & Dad

No, a one-time charge of $14.99 for an additional pendant plus a $5.00 additional monthly fee
Optional Advanced Features
ADT Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes, additional $10.00 per month with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Cellular or No Phone Line

Yes, with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with the On-The-Go Emergency Response system.
Special Offers
ADT Medical Alert Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

ADT has 3 monthly packages and 3 payment options (monthly, quarterly or annually). You can save additional money by choosing to pay quarterly or annually.  ADT does not require a long-term contract so you can pay monthly and cancel anytime without penalty. If you sign-up late in the month, your first month will be prorated.

ADT offers free shipping on all their medical alert monitoring systems if you choose the quarterly or annual payment options. The shipping cost is $9.99 for the monthly payment option. All equipment is free except additional pendants. Current ADT customers will receive an additional $2.00 off per month which makes it even more affordable.

ADT Medical Alert  Cost Per Month Cost Per Month If Paid Quarterly Cost Per Month if Paid Annually Fall Detection
ADT Medical Alert Basic $29.99 $25.99 $23.00 Not Available
ADT Medical Alert Plus $35.99 $31.99 $29.99 +$10.00
ADT On-the-Go  $39.99 $35.99 $33.99 +$10.00
 


Likes

No Long-Term Contract - ADT used to have a 1-year agreement. It's nice that they have a month-to-month agreement now.

24-Hour Support - ADT has support available 24 hours per day.

Fall Detector Option - Two of ADT's system options have automatic fall detection. Since some seniors have the tendency to faint and falls are common among the elderly, automatic fall detection can be helpful because the user would be unable to press their medical emergency button.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you. Take the system with you wherever you go, and the GPS locator will be able to help pinpoint your location if you need help. 

Discounts for Advanced Payments - The convenience of quarterly or annual payments can be desirable, and you can receive a discount.

Discounts for ADT Customers - If you are a current ADT customer you will get an additional $2.00 off per month on top of any advanced payment discounts. 

High and Low Temperature Monitoring - This is not an essential feature but might be nice to give you early notice of a potential heating and cooling system failure. 

Extended Range - The ADT Medical Alert Plus has an extended range of 600 feet which means you can use your system inside and even just outside of your home. Be sure to test the range in your own home.

Dislikes

No Monthly Automatic Tests - System's base station console does not automatically test monthly to the monitoring center. You must test the system yourself. The system will light-up and give you a reminder of when to test the system. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide a beep tone as a reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No TMA Five Diamond Certified Monitoring Center - This is an important certification that requires an annual renewal with The Monitoring Association, which shows a commitment to a higher level of service. 

No Carbon Monoxide or Smoke Detection Monitoring - Both are important features to have in your home and monitored devices can provide more protection. 

Extra Fees to Monitor a Spouse - Some companies charge a fee for a second pendant, but most do not charge additional monthly fees like ADT.

What Others Are Saying About ADT Medical Alert

ADT offers a series of video testimonials on their site from customers who have had life-saving experiences with their medical alert services. One user describes her husband pressing the button and help arrived within 3 minutes, essentially saving his life.

In reading unbiased reviews online, we found a few customers complained about the automatic fall detection, either not working at all or giving false signals with the slightest bit of motion, which triggered the sensor. Fall detection is not 100% accurate with any company so that is something to be aware of. Reviews of ADT as an overall company are mixed however, but most seemed to be satisfied with the medical alert monitoring service.

ADT is a Better Business Bureau Accredited company with an A+ rating and 446 consumer reviews on file at the time of this review. 


Bottom Line

ADT is the largest home security company in the world. They have been monitoring security alarm systems for a long time. That's not to say that bigger is always better. Although the sales rep we spoke with was very courteous and generally knowledgeable, more technical training on the product would be helpful. Also, the website information could be clearer but has continued to improve over time. It does have a chat feature but not for the Senior Health and Safety division, which requires you to call for more information. When you do call, expect a wait time before speaking to a call center representative. They are not pushy and do not require any personal information when you call.  

We do like the fact that you can receive a discount if you are already an ADT customer, but we would expect that from most companies. The monthly price for ADT's basic medical alert system is slightly higher than other medical alert companies we have reviewed except when you take into account the customer discount and advanced payment discounts. We also like the ADT FOREVERate which ensures your monthly payments will never go up but that's pretty common with most other medical alert companies too. 

The range of ADT's product offerings should provide good protection options for the average medical alert user. We like that they offer automatic fall detection and an extended range feature with the base unit range being 600+ feet. ADT own’s and operates it’s monitoring centers; however we wish they were TMA Five Diamond Certified. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 Also, check out our Alert1 Review here.

*ADT Logo is a registered trademark of ADT LLC dba ADT Security Services

Modified: 2019-07-15