ADT Medical Alert Review

ADT Medical Alert


Review Summary:

ADT is the largest security company in the world and they have a medical alert monitoring division called Senior Health and Safety (formally ADT Companion Service) in addition to their home security products. The ADT medical alert system has a one-time activation fee that is typically waived and the ADT FOREVERate, so your cost per month will never change.

The ADT emergency response centers are U.S. based and company owned and operated. They also offer a lifetime warranty on their medical alert systems, so it is free of charge to get a replacement, unless you lose the device itself. Two of their systems also offer automatic fall detection as an add on service, which is a plus.

There are three system packages that ADT Medical Alert offers:

  1. Medical Alert Basic: In-home medical alert system that uses a traditional landline and with home temperature monitoring. You will receive a base unit and a water-proof pendant or wrist band. 
  2. Medical Alert Plus: In-home system that does not require a landline and has twice the amount of coverage as the basic system. You can use the system inside and outside of the home; within 600 feet of the base unit. It also has home temperature monitoring, as well as optional fall detection. 
  3. On-The-Go: A mobile emergency response system with two-way talk that does not require a landline, has optional fall detection, and GPS location services so it can be used outside of the home. 


Pros:

Traditional landline, cellular and GPS medical alert options available, automatic fall detection option, 24-hour support, and in-home temperature monitoring. With the ADT FOREVERate, your monthly rate will never change. They own and operate their monitoring centers and have a month-to-month monitoring agreement with advanced discount payment options available.

Cons:

No activity monitoring option, no pill reminder option, no automatic system testing. No carbon monoxide or smoke detection available. Monitoring centers are not TMA (CSAA) Five Diamond certified. 

Rating: 3.5



Compare Device Features:

Pros & Cons To Consider

How did ADT Medical Alert do?
Price
ADT Medical Alert Review

Cost for Equipment

Self-Installation Kit.

Free Equipment + Shipping of $9.99 for FedEx Next Day service if you are billed monthly. Quarterly or annual payments have shipping fee waived. 


Cost Per Month

The ADT Basic medical alert system cost is $27.00 per month. It's $57 per quarter if you pay quarterly and $228.00 per year if you pay annually. The Fall Alert add-on is available for an extra $8.00 per month. 

The ADT Plus medical alert system monthly cost is $33.99 per month. The fall detection add on is an additional $10.00 per month. 

The ADT On-the-Go medical alert system monthly cost is $37.99 per month. The fall detection add on is an additional $10.00 per month. 

Advance Payment Discounts

Yes, annual and quarterly discounts are available.

Monitoring Agreement Term

Month-to-Month

Repairs or Replacement Charges

None unless equipment is lost, then it's a $14.99 fee for most wristbands or pendants
Cancellation Policy & Discounts
ADT Medical Alert Review

Cancel at Any Time

No

Senior Discount

Yes, they have AARP discounts available

Other Discounts

Existing ADT customers receive $2.00 off per month. If you are an ADT customer that pays annually, you may receive further discounts.
Equipment
ADT Medical Alert Review

Approximate Button Range in Typical Home

Up to a 300 ft. radius for the Basic unit and 600 ft for the Medical Alert Plus device.

Watch/Button Battery Life

Per the ADT rep, approximately 2 years. The system will indicate when the battery is low.

What Happens if I Lose Power

24 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist alert button

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No. Per the sales representative, the user should test the device monthly. A light will illuminate on the base unit as a reminder to test the system.

24 Hour Technical & Customer Support

Yes
Monitoring Station
ADT Medical Alert Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

About 20 seconds
Other Options & Information
ADT Medical Alert Review

How Fast Does System Ship

Ships in 2-3 business days. The system is shipped FEDEX Next Day for a charge of $9.99 for those who choose monthly billing. 

Do You Need Separate Systems For Mom & Dad

No, a one-time charge of $14.99 for an additional pendant plus a $5.00 additional monthly fee
Optional Advanced Features
ADT Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes, additional $10.00 per month with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Cellular or No Phone Line

Yes, with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with the On-The-Go Emergency Response system.
Special Offers
ADT Medical Alert Review

Special Offers For Our Visitors

None at this time



Likes:

No Long Term Contract - ADT used to have a 1-year agreement. It's nice that they have a month-to-month agreement now.

24-Hour Support - ADT has support available 24 hours per day.

Fall Detector Option - Since diabetics can have the tendency to faint and falls are common among seniors, automatic fall detection can be helpful because the user would be unable to press their medical emergency button.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Mobile GPS Option- For seniors or even young children on the go, this may be an important option for you. 

Discounts For Advanced Payments - The convenience of quarterly or annual payments can be desirable, and you can receive a discount.

High and Low Temperature Monitoring - This is not an essential feature, but might be nice to give you early notice of a potential heating and cooling system failure.


Dislikes:

No Monthly Automatic Tests - System's base station console does not automatically test monthly to the monitoring station. You must test the system yourself.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No TMA (CSAA) Five Diamond Certified Monitoring Center- This is an important certification that requires an annual renewal with The Monitoring Association, which shows a commitment to a higher level of service. 

No Carbon Monoxide or Smoke Detection- Both are important features to have in your home and monitored devices can provide more protection. 

Extra Fees to Monitor a Spouse- Some companies charge a fee for a second pendant, but most do not charge additional monthly fees like ADT. 


Bottom Line:

ADT is the largest home security company in the world. They have been monitoring security alarm systems for a long time. That's not to say that bigger is always better. Although the sales rep we spoke with was very courteous and generally knowledgeable, more technical training on the product would be helpful. Also, the website information could be clearer but has continued to improve over time. It does have a chat feature but not for the Senior Health and Safety division, which requires you to call for more information. When you do call, expect a wait time before speaking to a call center representative. While the call rep was friendly, she wasn't able to provide exact details like the AARP discount amount. However, they are not pushy and do no require any personal information when you call.  

We do like the fact that you can receive a discount if you are already an ADT customer, but we would expect that from most companies. The monthly price for ADT's basic medical alert system is slightly higher than other medical alert companies we have reviewed. We also like the ADT FOREVERate which ensures your monthly payments will never go up but that's pretty common with most other medical alert companies too. 

ADT is a Better Business Bureau accredited company with an A+ at the time of this rating. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 Also, check out our Alert1 Review here.

*ADT Logo is a registered trademark of ADT LLC dba ADT Security Services

Modified: 2018-08-15