VRI Review

VRI Medical Alert Base Station


Who is VRI? 

VRI stands for Valued Relationships, Inc. and is located in Franklin, Ohio. Their tagline is “here to help” and theyThey have been in the medical alert system business since 1989. VRI provides emergency response, fall detection, medical management and vitals monitoring for over 150,000 clients in all 50 states. Their call center reps are all U.S. based and their monitoring centers are TMA (CSAA) Five Diamond Certified. They are also members of the Medical Alert Monitoring Association (MAMA).

Review Summary

VRI does not offer any pricing online so a phone call to their sales team is required. If you call on the weekend, you may have longer hold times and not get all the information you may be looking for. The sales team is short staffed on the weekends and do not have all the pricing available. VRI does have a lot of great qualities for a medical alert system provider such as no long-term contracts or cancellation fees. 

There are four different medical alert system packages that VRI offers:

1. VRI Connect: In-home traditional medical alert system that you can use with or without a landline. Automatic fall detection is available as an add-on service. 

2. VRI MobileCare: On-the-go mobile medical alert unit with GPS and built in fall detection. Take it with you anywhere you go. You can choose it with or without automatic fall detection. 

3. VRI MedConnect: This medication monitoring device is a locked medicine dispenser with 28 slots that releases medicine in timed intervals. 

4. VRI CareConnect: A medical vital monitoring solution that allows health care providers to monitor the vital signs of the patient daily from the comfort of their own home. It monitors a wide-range of chronic illnesses such as COPD, diabetes and asthma. You must go through your health insurance to qualify and sign up for this service. 



Pros

No long-term contracts (pay month to month) and you can cancel at any time. No installation, replacement or shipping fees. Additional options such as vital monitoring and medication lock boxes are a plus. The system is automatically tested every month. Own and operated TMA (CSAA) Five Diamond Certified Monitoring Center provides additional peace of mind.

Cons

Hard to find pricing and product information. No smoke or carbon monoxide detector options. Limited weekend sales staff provides additional challenge in getting information. No senior discounts are available.

Rating: 4




Compare Device Features:

Pros & Cons To Consider

How did VRI do?
Price
VRI Review

Cost for Equipment

No initial cost for VRI Connect. VRI MobileCare does have a non-refundable one-time activation fee of $50.00.

Cost Per Month

Monthly costs start at $24.95 for the VRI Connect landline unit.

Advance Payment Discounts

If you pay for one year in advance you get a month free. 

Monitoring Agreement Term

No contract term, pay monthly. You can cancel at any time with no cancellation fee. 

Repairs or Replacement Charges

No cost for replacements regardless of reasons. 
Cancellation Policy & Discounts
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Cancel at Any Time

Yes

Senior Discount

No

Other Discounts

If you paid annually, you get one month free. 
Equipment
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Approximate Button Range in Typical Home

600 ft for VRI Connect

Watch/Button Battery Life

Pendant has a 2-year battery life and notifies VRI if it is running low so they can send you a replacement. VRI Mobile is recommended to be charged every day for at least 4 hours. 

What Happens if I Lose Power

There is an 8 hour back up battery for the in-home unit. VRI is notified if the base has been disconnected and they will call to notify you. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant or wrist options. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes - monthly

24 Hour Technical & Customer Support

Yes
Monitoring Station
VRI Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes. VRI owns and operates their own TMA (CSAA) Five Diamond Monitoring Center.

Typical Response Time When Button Pressed

Between 30-90 seconds. 
Other Options & Information
VRI Review

How Fast Does System Ship

2-3 business days.

Do You Need Separate Systems For Mom & Dad

Not for the in-home VRI Connect system.  However, an additional pendant is $10.00 per month.
Optional Advanced Features
VRI Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes. If you do not have a landline, you can use the cellular base unit. 

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
VRI Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

VRI’s monthly fees are on the higher end of the medical alert market. You can find similar services for nearly $10.00 less per month. VRI is a month- to-month service and there are no long-term contracts or cancellation fees.

Please note that when you sign up, the only option is auto-pay so they will need a credit card on file. If you pay a year in advance, you will receive a free month. For their VRI CareConnect (vitals monitoring system), you have to qualify through your insurance for this service. 


VRI System Cost Per Month Cost with Fall Detection Shipping or Activation Fee
VRI Connect Landline $29.95 $39.95 $0.00
VRI Connect Cellular $39.95 $49.95 $0.00
VRI MobileCare $39.95 $44.95 $50.00
VRI MedConnect $35.00 N/A $0.00


What We Like About VRI 

Mobile Medical Alert with GPS Option - VRI MobileCare unit with GPS and built-in fall detection is a great option for those who want protection outside of the home. 

24-Hour Support - 
The VRI emergency support team is available 24/7. They also have a back-up call center and they are both based in the U.S. 

Cellular Medical Alert System -
 They offer a cellular model in case you are without traditional land-line phone service. 

Company Owned TMA (CSAA) Certified Monitoring Center - The monitoring center is TMA (CSAA) Five Diamond Certified which requires an annual renewal process. There are many benefits of being TMA (CSAA) Five Diamond Certified including a commitment to a higher level monitoring service. 

Discount for Advanced Payment - If you pay annually, you can receive one month free. 

No Contract - You can cancel at any time, even before the service has started, if you change your mind.

Fall Detector Options - Falls are a huge concern among seniors and their loved ones. Fall detectors can be helpful because the user may be unable to press their button in a medical emergency. 

Medical Monitoring Option - The future of the medical alert industry is wellness monitoring and VRI provides a great option with their VRI CareConnect solution. 

Medication Dispenser - Caregivers will be happy to know they have medication monitoring services. The is a great add-on feature to your overall medical alert system.

What We Dislike About VRI 

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and VRI does not have these options at this time. 

Limited Product and Pricing Information - VRI provides very little detail about their products and no pricing information online. It takes a lengthy call to their sales team to get answers and even then, the sales reps don't seem to know all the information you might need. 

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

Insufficient Weekend Staff - The sales group is scarce on the weekends which can make it quite hard to gather any price or product information. 

No Weekly Automatic Testing - Although VRI tests their system monthly to ensure it is working properly, we prefer a weekly test of the system. Be sure to test your system manually each week. 

What Others Are Saying About VRI

VRI provides user testimonials on their website, however they are not verified reviews from sources such as Trustpilot.

Some of the positive feedback seems to be the friendliness and calmness of the monitoring center reps. These reps are highly trained and will be an asset in an emergency for your loved one. Others are happy with the monthly system checks and overall peace of mind of the monitoring service.

With reviews being so scarce on this company, it was hard to find negative feedback. However, we did find a review from a user with a billing issue. VRI claimed to not have received payment from the user’s mother for over 4 years and wanted to collect the service fees for those months. This issue might have been rectified now since VRI requires a credit card on file to sign up for service.

VRI is a Better Business Bureau Accredited company and has an A+ BBB rating with no complaints on file as of writing this review.


Bottom Line

VRI Care has been in the medical alert industry for over 20 years, however we found their website and weekend sales call center to be severely lacking in providing information. The sales representative was very friendly and did not rush us off the phone, however she lacked product knowledge and had to go to several different sources to get the information we provide in this review. We’ve reviewed this company a few times and have found this the case each time we call.

There was absolutely no sales pressure experienced during our calls to VRI which is a positive however they do ask for some personal information like your name and state. It appears as though VRI is not as end-user focused and perhaps more focused on dealers of their products. We do like the fact that they do not have a contract or cancellation fee which makes them a company that is very easy to try out.

Their monthly costs are on the high side compared to other medical alert device products on the market. They do offer some great add-on features to their traditional monitoring service such as medication and vitals monitoring. We feel this is the future of the medical alert monitoring industry. There also are no long-term contracts or cancellation fees.

A huge plus is that their monitoring centers are owned by VRI and they are TMA (CSAA) Five Diamond Certified. If VRI would be more transparent with their products features, costs and fees online, comparing and buying their products and services would be much easier.


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2019-04-01