VRI Review

VRI Medical Alert Base Station


Review Summary:

VRI stands for Valued Relationships, Inc. and is located in Franklin, Ohio. They have been in the medical alert system business since 1989. VRI provides emergency response, fall detection, medical management and vitals monitoring for over 150,000 clients in all 50 states. 

Currently, the do not offer any pricing online so a phone call to their sales team is required. If you call on the weekend, you may have longer hold times and not get all the information you may be looking for. The sales team is short staffed on the weekends and do not have all the pricing available. VRI does have a lot of great qualities for a medical alert system provider such as no long-term contracts or cancellation fees. 

There are four different system packages that VRI offers:

1. VRI Connect: In-home traditional medical alert system that you can use with our without a landline.

2. VRI MobileCare: Mobile unit with GPS and built in fall detection. Take with you anywhere you go. 

3. VRI MedConnect: A locked medicine dispenser with 28 slots that releases medicine in timed intervals. 

4. VRI CareConnect: A medical vital monitoring solution that allows health care providers to monitor the vital signs of the patient daily from the comfort of their own home. It monitors a wide-range of chronic illnesses. 



Pros:

No contracts of any kind (pay month to month) and cancel at any time. No installation, replacement or shipping fees. Additional options such as vital monitoring and medication lock boxes are a plus. TMA (CSAA) Five Diamond Certified Monitoring Center provides additional peace of mind.

Cons:

Hard to find pricing and product information. No smoke or carbon monoxide detector options. Limited weekend sales staff provides additional challenge in getting information. No senior discounts are available. 

Rating: 4




Compare Device Features:

Pros & Cons To Consider

How did VRI do?
Price
VRI Review

Cost for Equipment

No initial cost for VRI Connect. VRI MobileCare does have a non-refundable one-time activation fee of $50. 

Cost Per Month

  • VRI Connect is $24.95 per month for the landline version and $29.95 for the cellular version
  • VRI MobileCare is $42.95 per month
  • VRI MedConnect is $30 as a stand-alone unit
  • VRI CareConnect starts at $65 per month for the transmitter unit. Each condition you want monitored has a separate price per month. For example, blood sugar monitoring is $10 per month. Blood pressure monitoring is $10 per month. Pulse equipment is $15 per month.

Advance Payment Discounts

If you pay for one year in advance you get a month free. 

Monitoring Agreement Term

No contract term, pay monthly. You can cancel at any time with no cancellation fee. 

Repairs or Replacement Charges

No cost for replacements regardless of reasons. 
Cancellation Policy & Discounts
VRI Review

Cancel at Any Time

Yes

Senior Discount

No

Other Discounts

If you paid annually, you get one month free. 
Equipment
VRI Review

Approximate Button Range in Typical Home

600 ft for VRI Connect

Watch/Button Battery Life

Pendant has a 2-year battery life and notifies VRI if it is running low so they can send you a replacement. VRI Mobile is recommended to be charged every day for at least 4 hours. 

What Happens if I Lose Power

There is an 8 hour back up battery for the in-home unit. VRI is notified if the base has been disconnected and they will call to notify you. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant or wrist options. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, every month the unit is automatically tested. 

24 Hour Technical & Customer Support

Yes
Monitoring Station
VRI Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes. VRI owns and operates their own TMA (CSAA) Five Diamond Monitoring Center.

Typical Response Time When Button Pressed

Between 30-90 seconds. 
Other Options & Information
VRI Review

How Fast Does System Ship

2-3 business days.

Do You Need Separate Systems For Mom & Dad

No. However, an additional pendant is $10 per month. 
Optional Advanced Features
VRI Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

 Yes. If is included with VRI Mobile or additional $5 per month with VRI Connect. 

Cellular or No Phone Line

Yes. If you do not have a landline, you can use the cellular base unit. The cost is an additional $5 per month.

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
VRI Review

Special Offers For Our Visitors

None at this time



Likes:

Mobile Medical Alert with GPS Option-VRI MobileCare unit with GPS and built-in fall detection is a great option for those who want protection outside of the home. 

24-Hour Support - 
The VRI emergency support team is available 24/7. They also have a back-up call center. 

Cellular Medical Alert System -
They offer a cellular model in case you are without traditional land-line phone service. 

Company Owned TMA (CSAA) Certified Monitoring Center - The monitoring center is TMA (CSAA) Five Diamond Certified. 

Discount for Advanced Payment - If you pay annually, you can receive one month free. 

No Contract - You can cancel at any time, even before the service has started if you change your mind.

Fall Detector Options - Since diabetics have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button. 

Medical Monitoring Option - The future of the medical alert industry is wellness monitoring and VRI provides a great option with their VRI CareConnect solution. 

Medication Dispenser - The is a great add-on feature to your overall medical alert system. 


Dislikes:

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and VRI does not have these options at this time. 

Limited Product and Pricing Information - VRI provides very little detail about their products and no pricing information online. It takes a lengthy call to their sales team to get answers. 

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

Insufficient Weekend Staff - The sales group is scarce on the weekends which can make it quite hard to gather any price or product information. 


Bottom Line:

VRI Care has been in the medical alert industry for over 20 years, however we found their website and weekend sales call center to be severely lacking in providing information. The sales representative was very friendly and did not rush us off the phone, however she lacked product knowledge and had to go to several different sources to get the information we provide in this review.

There was absolutely no sales pressure experienced during our calls to VRI which is a positive. It appears as though VRI is not as end-user focused and perhaps more focused on dealers of their products. We do like the fact that they do not have a contract or cancellation fee which makes them a company that is very easy to try out. 

VRI has an A+ BBB rating with no complaints on file as of writing this review. 

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2018-06-19