ResponseLINK Review

WHAT WE LIKE ABOUT RESPONSELINK

Flexible Monitoring Agreement – You can cancel at any time without penalty. Make sure to promptly return the equipment. Once they receive the system back, they will cancel your service.

Fall Detector Option – Many seniors are at risk of falling in their home. Automatic fall detection gives families peace of mind that if a fall does occur, then the system will detect it and call for help automatically.

No Phone Line/Cellular Option – Since not every household has a traditional telephone line, having a reliable no-phone line option is a must.

Mobile GEO Location Option – For seniors or even young children on the go, this may be an important option for you. Take your medical alert protection out of the house and use it wherever you go.

Advance Payment Discount – You will receive a discount on the medical alert services if you decide to pay 10 months in advance.

TMA Five Diamond Monitoring Center – This is an important certification that requires an annual renewal with The Monitoring Association, which shows a commitment to a higher level of service. The center is tested to be sure the monitoring is up to the highest standards set by the association.

WHAT WE DISLIKE ABOUT RESPONSELINK

No Automatic Tests – The In-Home system’s console does not automatically test periodically to the monitoring station. This means you or your loved one will have to manually test the system at least twice a month to be sure the system is working properly by pressing the button on the pendant. This is the way to fully test the system from the pendant to the monitoring center. The Mobile Alert System does self-test but you should test the system manually each month (at a minimum), as well.

No Activity Monitoring – Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option – Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection – Both are important features to have in your home and monitored devices like Response Link can provide more protection by offering this feature.

Activation Fee – If you are not planning on paying for your medical alert service at least 10 months in advance, you will have to pay a small one-time activation fee.

FREQUENTLY ASKED QUESTIONS (FAQS)

WHAT OTHERS ARE SAYING ABOUT RESPONSELINK

You will find ResponseLINK listed as an “alternate business name” under Alert1 on the BBB website. They are accredited with the BBB and have an “A” Better Business Bureau rating at the time of this review.

Finding reviews on ResponseLINK has been scarce. However, we did find a few user comments on review sites about their refund policy. One previous user noted that if you cancel even one day into the billing cycle, they will not prorate the month and you will be charged for that full month. We do not find this practice out of the ordinary.

Others complained about their sales staff being helpful and friendly when you are a prospective customer but when you want to cancel, they change their tune. There were a few reports of having difficulties cancelling the service.

BOTTOM LINE

Although our experience with this company had these results, your experience may be different. If you’re interested in this company’s services, contact them to judge for yourself.