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WHO IS RESPONSELINK?
ResponseLINK is based in Williamsport PA and has been in the medical alert industry for over 30 years. All of their call centers are based in the U.S., have multilingual certified EMT call center technicians to help you 24 hours a day and are TMA 5-Diamond Certified. ResponseLINK will stay on the phone until help arrives. Even if you can’t speak, they will ensure help will arrive. They claim to have served Response Link systems to over 100,000 Americans to date. *Note – Alert1 and Modern Senior Magazine and ResponseLINK are related companies.
REVIEW SUMMARY
ResponseLINK currently offers one medical alert device option. They do offer a 30-day money back guarantee if you are not happy with the service, free tech support, unlimited button presses and offer advanced payment discounts.
There is one system packages that ResponseLINK offers:
1. The Sentinel: This wearable device can be worn in the home or on-the-go. It has built-in GPS location tracking as well as a 2-way speaker. The pendant can be worn in a varity of ways such as on the belt or as a pendant. You can push the button on your pendant anytime you need help and a trained medical alert response agent will respond accordingly.
PROS
No equipment or set-up charges, no long-term contracts, free shipping, automatic fall detection available, EMD certified multilingual operators and advanced payment discounts. Monitoring centers are TMA 5-Diamond Certified. “Smart” self-testing for the Mobile Alert System. Discount if you pay annually.
CONS
No pill reminder, carbon monoxide, or smoke detector options available. No automatic testing, no traditional phone line system. Activation fee for monthly payment option.
ResponseLINK vs. Alert1
Response Link and Alert1 are sister companies who both offer similar features, such as 24/7 medical alert monitoring, fall detection, and GPS tracking. However, there are some key differences between the two. ResponseLink only offers a two-way voice pendant, which allows users to communicate with the monitoring center directly through the pendant. Alert1, on the other hand, offers a wider range of equipment options, including mobile systems, wall-mounted buttons, and voice-activated wall buttons. Additionally, Alert1 offers a wider variety of service plans, including home, mobile, and fall detection plans, while Response Link only offers a single plan. Ultimately, the choice between the two systems will depend on the specific needs of the individual user.
RATING: 
COMPARE DEVICE FEATURES:
PROS & CONS TO CONSIDER | How did ResponseLINK do? |
| Price | ResponseLINK Review |
| Cost for Equipment | Free rental equipment with free ground shipping. |
| Cost Per Month | Medical alert systems start at $38.95 per month if you pay monthly. |
| Advance Payment Discounts | Yes |
| Monitoring Agreement Term | No long-term contract |
| Repairs or Replacement Charges | Base device is up to $500 to replace but they do offer an extended warranty. |
| Cancellation Policy & Discounts | ResponseLINK Review |
| Cancel at Any Time | Yes, but you must return the equipment at your expense. |
| Senior Discount | No |
| Other Discounts | Refer a friend and receive a free month |
| Equipment | ResponseLINK Review |
| Approximate Button Range in Typical Home | N/A |
| Watch/Button Battery Life | Low battery is monitored |
| What Happens if I Lose Power | 24 hours of backup battery if the power goes out |
| Is the Watch/Button Waterproof | Yes |
| How Can The Button Be Worn | Neck or wrist |
| UL Certified Equipment | Yes |
| Does The System Automatically Test Itself To The Monitoring Center | ResponseLINK asks users to test once a month. |
| 24 Hour Technical & Customer Support | Customer Service is open Monday-Friday 9am-6pm EST |
| Monitoring Station | ResponseLINK Review |
| TMA Five Diamond Certified Monitoring Center | Yes |
| Typical Response Time When Button Pressed | Approximately 30-60 seconds |
| Other Options & Information | ResponseLINK Review |
| How Fast Does System Ship | Orders usually ship the same day. It takes approximately 1-5 business days for the free shipping option. |
| Do You Need Separate Systems For Mom & Dad | No. It would be an additional $5.00 per month |
| Optional Advanced Features | ResponseLINK Review |
| Activity or Inactivity Monitoring | No |
| Senior Fall Detection | Yes |
| Cellular or No Phone Line | No |
| Smoke or Carbon Monoxide Protection | No |
| GPS Medical Alert Tracking System | Yes |
| Special Offers | ResponseLINK Review |
| Special Offers For Our Visitors | None at this time |
MONTHLY COSTS & FEES
Response Link currently has one product offering with competitive industry pricing. With no long-term contracts, equipment fees and free shipping, it makes Response Link easy to try. The free shipping option takes 1-5 business days for the system to arrive. If you need express shipping, it will cost you $59.95 for next business day.
| ResponseLINK System | Cost Per Month if Paid Monthly | Cost Per Month if Paid Annually | Fall Detection – Per Month | Shipping & Equipment fees |
| In-Home Medical Alert | $38.95 | $29.95 | $10 | $0.00 |
WHAT WE LIKE ABOUT RESPONSELINK
Flexible Monitoring Agreement – You can cancel at any time without penalty. Make sure to promptly return the equipment. Once they receive the system back, they will cancel your service.
Fall Detector Option – Many seniors are at risk of falling in their home. Automatic fall detection gives families peace of mind that if a fall does occur, then the system will detect it and call for help automatically.
No Phone Line/Cellular Option – Since not every household has a traditional telephone line, having a reliable no-phone line option is a must.
Mobile GEO Location Option – For seniors or even young children on the go, this may be an important option for you. Take your medical alert protection out of the house and use it wherever you go.
Advance Payment Discount – You will receive a discount on the medical alert services if you decide to pay annually.
TMA Five Diamond Monitoring Center – This is an important certification that requires an annual renewal with The Monitoring Association, which shows a commitment to a higher level of service. The center is tested to be sure the monitoring is up to the highest standards set by the association.
WHAT WE DISLIKE ABOUT RESPONSELINK
No Activity Monitoring – Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.
No Pill Reminder Option – Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.
No Carbon Monoxide or Smoke Detection – Both are important features to have in your home and monitored devices like Response Link can provide more protection by offering this feature.
No Traditional In-Home Options – ResponseLink used to offer a full range of medical alert options. Currently, the only offer the Sentinel portable medical alert device.
FREQUENTLY ASKED QUESTIONS (FAQS)
Is ResponseLINK the cheapest medical alert system?
It can be difficult to compare pricing on medical alert systems since they all offer different features, however for ResponseLINK’s on-the-go option, when paying annually the price is quite reasonable compared to other medical alert options.
What is the average cost of a medical alert system?
On average for a basic in-home medical alert system you can expect to pay anywhere from $19.95 to $29.95 per month. ResponseLink’s GPS on-the-go option is within this range when paying annually.
Can I cancel my ResponseLink medical alert service at anytime?
Yes, you can call to cancel your ResponseLink service, however you will be asked to ship back the equipment.
Is the ResponseLink Monitoring Center 5 Diamond Certified?
Yes. ResponseLink’s medical alert response call center is 5 Diamond Certified.
Does ResponseLink have automatic fall detection?
Yes. ResponseLink includes automatic fall detection if you add it on to your system for an additional $10 per month.
WHAT OTHERS ARE SAYING ABOUT RESPONSELINK
You will find ResponseLINK listed as an “alternate business name” under Alert1 on the BBB website. They are accredited with the BBB and have an “A” Better Business Bureau rating at the time of this review. They do have 126 compliants on file at the time of this review.
Finding reviews on ResponseLINK has been scarce. However, we did find a few user comments on review sites about their refund policy. One previous user noted that if you cancel even one day into the billing cycle, they will not prorate the month and you will be charged for that full month. We do not find this practice out of the ordinary.
Others complained about their sales staff being helpful and friendly when you are a prospective customer but when you want to cancel, they change their tune. There were a few reports of having difficulties cancelling the service.
BOTTOM LINE
ResponseLINK is not a newcomer to the medical alert monitoring industry, in fact, they have been in the medical alert business for over 30 years. They offer straightforward monitoring options and payment plans. We like that they offer advance payment discounts and recently added a monthly payment option.
It’s nice to see that ResponseLINK does not have any long-term monitoring agreements, a 30-day money back policy and free shipping. We would love to see activity monitoring, medication reminders and/or carbon monoxide and smoke detection options available for their customers.
We like that their monitoring centers are based in the U.S and have EMT trained operators available who can speak multiple languages. Their monitoring centers are also 5-Diamond Certified which gives added peace of mind to help ensure the highest level of monitoring service.
We had a pleasant call experience with ResponseLINK. When you call ResponseLINK, they will ask you for name but will not push you for further details. The customer service representative was very knowledgeable about the product and not pushy. Please note that the customer service center is not open on the weekends so if you have questions or would like to sign-up over the phone, you will have to call during regular business hours.
Although our experience with this company had these results, your experience may be different. If you’re interested in this company’s services, contact them to judge for yourself.
