Alert1 Medical Alarm Review

Alert1 Button and Base

Review Summary

Alert1 has been in the medical monitoring business for more than 30 years. They have a straightforward website that is easy to navigate. Although they do not operate their own monitoring center, the service they do use has multiple dispatch centers and is TMA (CSAA) 5 Diamond Certified.

The Alert1 medical alert system does fall short on not offering activity detection as an option, and we also prefer companies that monitor their own accounts. They do have an automatic fall detection feature which can bring additional peace of mind for those who are at risk for fainting and falling.

There are five alert device system options that Alert1 offers:

1. Home Medical Alert: In-home medical alert system that uses a landline, VOIP or DSL

2. Home Fall Detection: In-home system with fall detection that uses a landline, VOIP or DSL

3. Mobile Medical Alert (Kelsi Unit): On the go coverage using a cellular network

4. Mobile Fall Detection (PAX Unit): On the go coverage using GPS and a cellular network

5. Mobile + Home Fall Detection (PAX Plus): 2-in-1 mobile medical alert system and home unit


Multilingual support for 190 languages at the call center, automatic monthly tests, discounts for advance annual payments, long-range button, optional medication reminder, auto fall detection, no long-term contracts, mobile medical alert and fall detector options are available


Alert1 systems does  not own their own monitoring center, no activity monitoring, no refunds after 30 days which includes advance payments, no monthly billing option, and returns require you to pay return shipping costs

Rating: 3.5

Compare Device Features:

Pros & Cons To Consider

How did Alert1 Medical Alarm do?
Alert1 Medical Alarm Review

Cost for Equipment

Free self installation

Cost Per Month

$19.95/month (Billed Annually, Semi-Annually, or Quarterly) No monthly billing option available.

Advance Payment Discounts


Monitoring Agreement Term

Can cancel at any time. Once they receive equipment back you will get a full refund only if returned within 30 days and you subscribed to an annual plan. No Refunds after 30 days which includes any advance payments. All return shipping costs are at your expense.

Repairs or Replacement Charges

You are liable for any damages or lost equipment. For all the mobile units, the unit's replacement value is $500.00. The base units for the home systems are replaceable for $500.00 as well. The buttons for use with the home units are $59.95 to replace.

They offer the Alert1 Warranty Advantage Plan that will replace your base unit free of charge if your system malfunctions. The cost is $75.00/yr if paid annually or $10/month.

Cancellation Policy & Discounts
Alert1 Medical Alarm Review

Cancel at Any Time

Yes - Full refunds (less any previously paid shipping fees) are given within 30 days if you are an annual subscriber and no refunds after 30 days. You also pay return shipping.

Senior Discount

AARP Discount

Other Discounts

AAA Discount
Refer-a-Friend and receive one month free
Alert1 Medical Alarm Review

Approximate Button Range in Typical Home

600 Ft. radius (400' radius for the fall detection unit) from the base station. 

Watch/Button Battery Life

Typical 2-3 years, but may last up to 5 years. They will do monthly battery tests and send you a new one automatically if the battery dies. 

What Happens if I Lose Power

24- hours of battery backup

Is the Watch/Button Waterproof


How Can The Button Be Worn

Neck, wrist or belt clip - you must choose when ordering

UL Certified Equipment


Does The System Automatically Test Itself To The Monitoring Center

Yes, every 28 days. It is suggested that you test the unit yourself monthly.

24 Hour Technical & Customer Support

Hours for Main Office:
Mon - Fri: 9:00am - 6:00pm Eastern
Sat: 9:00am – 6:00pm Eastern
Sun: Closed

Monitoring Station
Alert1 Medical Alarm Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes, BUT they do not own or operate their monitoring center, although the service they contract is TMA (CSAA) Five Diamond Certified.

Typical Response Time When Button Pressed

Alert1 response time is 20-45 seconds
Other Options & Information
Alert1 Medical Alarm Review

How Fast Does System Ship

Orders received by 4:00PM EST (M-F) are shipped the same day

Do You Need Separate Systems For Mom & Dad

No, but you must purchase a button for a second user. You must also pay and additional 50% of service price for an additional user.
Optional Advanced Features
Alert1 Medical Alarm Review

Activity or Inactivity Monitoring


Senior Fall Detection


Cellular or No Phone Line

Yes, with the Kelsi or PAX systems

Non-GPS Mobile Alert System For Protection On The Go

Yes, with their Kelsi system

Smoke or Carbon Monoxide Protection

Yes - Smoke detectors are $10/month for each detector.
No - Carbon Monoxide options. 

GPS Medical Alert Tracking System

Special Offers
Alert1 Medical Alarm Review

Special Offers For Our Visitors

None at this time


30-Day Trial Period & Cancel Anytime -You can cancel at anytime, but they must receive the equipment for the cancellation to take effect. You also pay for the returning of the equipment and do not get a refund of any pre-paid service if you terminate after 30 days.

Automatic Monthly Tests - System's console will automatically test monthly (Every 28 Days) to the monitoring station. Some companies offer the preferred weekly test, but others offer no automatic testing at all.

Discounts For Advanced Payments - Annual payment options are available with a discount, but no refunds on prepayments if you decide to terminate after 30 days.

Long-Range Button - We were told that the button range is 600' which should provide good coverage indoors, where that number can certainly be less.

Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The add-on piece of equipment for this feature has locked compartments and can hold up to 28 doses. The downside to this option is that it will not tell you what or how much medication to take.

Fall Detector Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you


No Monthly Billing Option - They do not offer a monthly billing option, which could be difficult for seniors on a fixed income.  You pay the same monthly rate whether you pay annually, semi-annually, or quarterly.

Do Not Own Monitoring Center
- They do not monitor their accounts themselves, but they do work with a large national monitoring company, which has multiple dispatch centers, and is TMA (CSAA) 5 Diamond certified.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

Bottom Line

Alert1 has been in the medical monitoring business long enough to know how to service their customers and provide fast emergency response. We like their basic service offerings, but they do fall short on not offering activity detection as an option. As with any medical alert monitoring company, there are many pros and cons. Automatic monthly tests, no long-term contracts and advanced payment discounts are some great pluses for Alert1. We do prefer companies that monitor their own accounts however the company they contract is TMA (CSAA) 5-Diamond certified which can provide great quality control. 

During our call attempts, we could not get all our questions answered over the weekend and had to call back on a weekday. Sales reps are only available until 8:00 PM EST. Once connected with the right person, all of our questions were answered with a friendly and caring person on the other end of the line.

Alert1 is a Better Business Bureau accredited company, however they do not have a BBB rating at the time of this review. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself

 Also, check out our LifeStation Review and ADT Medical Alert System Review here.

Modified: 2018-12-31