Rescue Alert Review

Rescue Alert MXD Console


Who is Rescue Alert? 

Rescue Alert has been in the medical alert business since 1981. Currently, they are headquartered in South Jordan, Utah. Back in 1981, Richard Bangerter and his colleagues created a stand-alone emergency communication system called SOSTEN. In 1986 Rescue Alert was born and they got into medical alert monitoring by 1990.

Rescue Alert is a family owned business with a dedication to quality medical alert monitoring services. All the dispatch center representatives are EMT trained to provide help instantly when you push your medical alert button. They also provide medical alert monitoring services in over 150 different languages and have a redundant call center also in Utah.

Review Summary

Rescue Alert's website is very basic, but they do offer an array of medical alert products to choose from such as a traditional landline system and an on-the-go GPS option. All of their systems can utilize their automatic fall detection pendant as an ad-on feature. 

There are four system packages that Rescue Alert offers:

1. MXD-Landline Base Unit: Traditional in-home medical alert system that uses a landline. It is compatible with VoIP, cable and traditional telephone systems. 

2. MXD3G-Cellular Based-Unit: In-home system that does not require a landline. It works on AT&T's cellular network, however you do not need a plan with AT&T to utilize this service as all costs are included in your monthly fee. You will need AT&T cellular coverage available in your area to use this service. 

3. Rescue Alert GPS System: On-the-go coverage with GPS tracking that also works on the AT&T cellular network.

4. myActive Alert: Water-resistant automatic fall detection pendant that can be used with any of the systems above except the GPS system.  



Pros

No equipment or set-up charges, no long-term contracts, EMD certified operators in 150 different languages, medical alert coverage options such as GPS and automatic fall detection, and advanced payment discounts. The monitoring center is owned and operated by Rescue Alert. Rescue Alert also does periodic tests of the equipment and they offer soft touch buttons for those with arthritis.

Cons

No pill reminder, carbon monoxide or smoke detector options available. Monitoring center is not TMA Five Diamond certified. The no-phone line system requires AT&T to be available in your area and does not work with other cellular carriers. No wellness or activity monitoring options.

Monthly equipment rental/monitoring expenses are quite high compared to other medical alert device companies. Payment plans can be confusing. They do not offer the latest voice-in-pendant technology with their in-home systems and their GPS mobile system does not have a fall detection option.

Rating: 3.5



Compare Device Features:

Pros & Cons To Consider

How did Rescue Alert do?
Price
Rescue Alert Review

Cost for Equipment

Free equipment rental with free shipping. You can also purchase their equipment (as opposed to renting it) and receive a discounted monthly monitoring fee.

Cost Per Month

The MXD-Landline Base Unit monthly cost starts at $32.95 per month.

Advance Payment Discounts

Yes

Monitoring Agreement Term

No long-term contract however you must notify them in writing if you decide to cancel or they will continue to charge you until you do.

Repairs or Replacement Charges

$234.00 to replace the base device and $35.00 to replace the pendant if it's lost or damaged.
Cancellation Policy & Discounts
Rescue Alert Review

Cancel at Any Time

Yes, but it must be in writing and you will have to pay for return shipping.

Senior Discount

No

Other Discounts

Refer a friend and you'll both receive a free month.
Equipment
Rescue Alert Review

Approximate Button Range in Typical Home

Button range is approximately 600 ft

Watch/Button Battery Life

Button reports when battery is low, but lasts about 5 years. GPS pendant must be charged and lasts approximately 48 hours between charges.

What Happens if I Lose Power

The in-home system has approximately 90 hours of battery back-up. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Rescue Alert does periodic tests of the equipment.

24 Hour Technical & Customer Support

No. Customer Service is open Monday-Friday 8am-5pm MST. 
Monitoring Station
Rescue Alert Review

TMA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 30-60 Seconds
Other Options & Information
Rescue Alert Review

How Fast Does System Ship

Orders usually ship the same day. It takes approximately 3-4 days for delivery.

Do You Need Separate Systems For Mom & Dad

No, you just need to purchase an additional button for $35.00.
Optional Advanced Features
Rescue Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes, except for GPS unit.

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
Rescue Alert Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

Rescue Alert has their pricing structure set-up differently than most medical alert monitoring companies. They give you the option of buying the equipment instead of renting it. Although they will ship you the latest model if a new one comes out, we do not recommend purchasing medical alert equipment.

Medical alarm equipment technology is changing rapidly, and you do not want to own outdated technology. For example, 3G cellular technology and landline telephone services are becoming obsolete and would not be a good long-term investment.

The monthly payment plans for monitoring service and renting Rescue Alert’s equipment are comparable to other medical alert companies with the exception of their MXD Landline Base Unit. This unit is significantly higher than others on the market. We do like however that they offer advanced payment discounts as an option to save money. Free shipping is also offered with all their systems.



Rescue Alert System Cost Per Month Cost Per Month-Quarterly Cost per Month-Annually Purchase Option Purchase Monthly One-Time Payment
MXD Landline Base Unit * $32.95 $29.95 $27.95 $199.00 $15.95 $849.00
MXD3G Cellular Base Unit * $42.95 $39.95 $37.95 $299.00 $29.95 N/A
* myActive Alert Fall Detection (Add on) $10.00 N/A N/A N/A N/A N/A
Rescue Alert GPS $44.95 $39.95 $37.95 N/A N/A N/A
 

 


What We Like About Rescue Alert 

Automatic Tests - System's console will automatically test periodically to the monitoring station. This feature allows you the piece of mind knowing your equipment is communicating properly with the monitoring center. As with any system, be sure to test your button on your own at least monthly. 

Flexible Monitoring Agreement - You can cancel at any time but it must be done in writing.

System Battery Back-Up - The battery back-up in the MXD base unit has a long life, which will help in a power failure.  This does not apply to the Rescue Alert GPS necklace. It requires charging approximately every 48 hours. They do offer a bundled option with the GPS & MXD units for an additional $15.00 per month, for added protection while at home and the GPS unit is charging. 

Fall Detection Option - Since seniors are at a fall risk and diabetics can have the tendency to faint, fall detectors can be helpful because they may be unable to press their medical emergency button. This is not available with the GPS option. 

No Phone Line/Cellular Option - Since not every household has a traditional telephone line, having a reliable no phone line option is a must. Keep in mind that AT&T coverage must be available in your area. 

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you. You can take your medical alert coverage with you at all times. 

Soft Touch Buttons - These buttons are available for those suffering with dexterity issues such as arthritis.

Advanced Payment Discounts - We like the fact that Rescue Alert allows you to save on the monthly costs if you pay in advance.

What We Dislike About Rescue Alert

No TMA Five Diamond Monitoring Center - This is an important certification that requires an annual renewal with The Monitoring Association which shows a commitment to a higher level of service. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all.  The downside to this option is that it will not tell you what or how much medication to take. You may want to consider a medication dispensing system if this is important to you. 

No Fall Detection Option with the GPS Unit - We would like to see this option as it is available through other service providers. 

No Carbon Monoxide or Smoke Detection - Both 

High Monthly Monitoring Fees - Rescue Alert's monthly monitoring fees are on the high side compared to other medical alert devices on the market. However, if you choose to buy their equipment, the monthly fee drops significantly, but this may not be the best investment since technology is changing so rapidly.

What Others Are Saying About Rescue Alert

Rescue Alert has a 4.4 out of 5 stars on their Facebook business page. The positive reviews we found were vague however they did mention that the speaker quality was good, and the customer service was friendly. We saw a few negative reviews from past employees complaining about the work environment. That is hard for us to verify. Also, there was some talk about the response times being slow and the service being expensive.

Rescue Alert is a BBB Accredited business and they currently have an A+ rating at the time of this review with only one compliment on file.


Bottom Line

Rescue Alert has a long history of providing medical alert monitoring services. They have a lot of the medical alert monitoring features we would want a company to provide, such as a cellular based medical alert option, GPS on-the-go option and automatic fall detection. However, they are lacking in the latest utilizing the latest voice-in-pendant technology for their in-home systems and they do not have additional services that we'd like to see include such as, activity monitoring, wellness monitoring, carbon monoxide and smoke detection.

Rescue Alert allows you to purchase their equipment, with the exception of the Rescue Alert GPS, which gives you a very affordable monthly monitoring rate but may not be the best long-term investment. You can also choose to pay a one-time fee for the landline unit of $849.00 and that will include your monitoring services for your lifetime. If you do not choose to buy the equipment, their monthly fees can be quite high compared to other medical alert device companies on the market.

We like that they own and operate their own monitoring centers with EMT trained operators and can service customers in up to 150 languages. They also have 2 monitoring centers located in Utah which is important if one center was to not be able to receive alarm signals due to a natural disaster or other large-scale service interruption. However, we do prefer companies that monitor their customers in TMA Five Diamond certified central station monitoring centers.

Other features Rescue Alert offers include periodic testing of their equipment to their monitoring center (be sure to test your button regularly) and no-long term contracts. You can cancel anytime, provided you do it in writing. Please keep in mind you will have to pay for return shipping.

When we called Rescue Alert, they were extremely friendly and very helpful. You get the sense of a family-like atmosphere. There was no sales pressure to buy when you call for information. They have many price options available on their website, but this can get a little confusing. A call to their customer service is a breeze if you feel you need additional help. We would love to see them add more product features on their website including an FAQ section and perhaps an online chat feature.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2019-10-23