Rescue Alert Review

Rescue Alert MXD Console


Review Summary:

Rescue Alert has been in the medical alert business since 1981. Currently, they are headquartered in South Jordan, Utah. Rescue Alert is a family owned business with a dedication to quality medical alert monitoring services. All the dispatch center representatives are EMT trained to provide help instantly when you push your medical alert button. They also provide medical alert monitoring services in over 150 different languages. Their website is very basic, but they do offer an array of medical alert products to choose from such as a traditional landline system and an on-the-go GPS option. All of their systems can utilize their automatic fall detection pendant as an ad-on feature. 

There are four system packages that Rescue Alert offers:

1. MXD-Landline Base Unit: Traditional in-home medical alert system that uses a landline. 

2. MXD3G-Cellular Based-Unit: In-home system that does not require a landline. It works on AT&T's cellular network, however you do not need a plan with AT&T to utilize this service as all costs are included in your monthly fee. You will need AT&T cellular coverage available in your area to use this service. 

3. Rescue Alert GPS System: On-the-go coverage with GPS tracking. 

4. My Active Alert: Water-resistant automatic fall detection pendant that can be used with any of the systems above. 



Pros:

No equipment or set-up charges, no long-term contracts, EMD certified operators in 150 different languages, lots of medical alert coverage options including GPS and automatic fall detection, and advanced payment discounts. The monitoring center is owned and operated by Rescue Alert. Rescue Alert also does periodic tests of the equipment and they offer soft touch buttons for those with arthritis.

Cons:

No pill reminder, carbon monoxide or smoke detector options available. Monitoring center is not TMA (CSAA) Five Diamond certified. The no-phone line system requires AT&T to be available in your area and does not work with other cellular carriers. No wellness or activity monitoring options. Monthly equipment rental/monitoring expenses are quite high compared to other medical alert device companies. Payment plans can be confusing.

Rating: 3.5



Compare Device Features:

Pros & Cons To Consider

How did Rescue Alert do?
Price
Rescue Alert Review

Cost for Equipment

Free equipment rental with free shipping. You can also purchase their equipment (as opposed to renting it) and receive a discounted monthly monitoring fee.

Cost Per Month

  • The MXD-Landline Base Unit monthly cost is $32.95 per month. It's $29.95 per month if you pay quarterly and $27.95 per month you pay annually. If you choose to purchase the equipment, you can pay $15.99 a month for the monthly monitoring and $199.00 on-time fee for the equipment. Or you can pay a one-time fee of $849.00 for a lifetime of monitoring services and if new models come out, they will send them to you at no cost. Add myActive Alert automatic fall detection for an additional $10.00 a month. 
  • The MXD3G-Cellular Based Unit monthly cost is $42.95 per month. It's $39.95 per month if you pay quarterly and $37.95 per month if you pay annually. If you choose to purchase the equipment, you can pay $25.95 per month for the monthly monitoring and $299.00 for the new equipment. Add myActive Alert automatic fall detection for an additional $10.00 a month. 
  • The Rescue Alert GPS System monthly cost is $44.95 per month. It's $39.95 per month if you pay quarterly and $37.95 per month if you pay annually. Add myActive Alert automatic fall detection for an additional $10.00 a month. 
We do not suggest that you purchase the equipment because as cellular services "sunset" you'll have to purchase new equipment. This means that when AT&T decides not to support their 3G network, then your system will not communicate with the monitoring center, unless it's upgraded to the 4G or LTE platform. Landline systems are also becoming obsolete and would not be a good long-term investment. 

Advance Payment Discounts

Yes

Monitoring Agreement Term

No long-term contract however you must notify them in writing if you decide to cancel or they will continue to charge you until you do.

Repairs or Replacement Charges

$234.00 to replace the base device and $35.00 to replace the pendant if it's lost or damaged.
Cancellation Policy & Discounts
Rescue Alert Review

Cancel at Any Time

Yes, but it must be in writing. 

Senior Discount

No

Other Discounts

Refer a friend and you'll both receive a free month.
Equipment
Rescue Alert Review

Approximate Button Range in Typical Home

Button range is approximately 600 ft

Watch/Button Battery Life

Button reports when battery is low, but lasts about 5 years.

What Happens if I Lose Power

The in-home system has approximately 90 hours of battery back-up. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Rescue Alert does periodic tests of the equipment.

24 Hour Technical & Customer Support

No. Customer Service is open Monday-Friday 8am-5pm MST. 
Monitoring Station
Rescue Alert Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 30-60 Seconds
Other Options & Information
Rescue Alert Review

How Fast Does System Ship

Orders usually ship the same day. It takes approximately 3-4 days for delivery.

Do You Need Separate Systems For Mom & Dad

No, you just need to purchase an additional button for $35.00.
Optional Advanced Features
Rescue Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
Rescue Alert Review

Special Offers For Our Visitors

None at this time



Likes:

Automatic Tests - System's console will automatically test periodically to the monitoring station.

Flexible Monitoring Agreement - You can cancel at anytime but it must be done in writing.

System Battery Back-Up - The battery back-up in the base unit has a long life, which will help in a power failure. 

Fall Detector Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button. 

No Phone Line/Cellular Option - Since not every household has a traditional telephone line, having a reliable no phone line option is a must. Keep in mind that AT&T coverage must be available in your area. 

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you.

Soft Touch Buttons - These buttons are available for those suffering with dexterity issues such as arthritis.


Dislikes:

No TMA (CSAA) Five Diamond Monitoring Center - This is an important certification that requires an annual renewal with The Monitoring Association which shows a commitment to a higher level of service. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. It can also use more advanced features like bed sensors, motion sensors and door contacts to report discrepancies in normal daily routines. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and monitored devices can provide more protection. 

High Monthly Monitoring Fees - Rescue Alert's monthly monitoring fees are on the high side compared to other medial alert devices on the market. However, if you choose to buy their equipment, the monthly fee drops significantly, but this may not be the best investment since cellular technology is changing so rapidly.


Bottom Line:

Rescue Alert has a long history of providing medical alert monitoring services. They have a lot of the medical alert monitoring features we would want a company to provide, such as a cellular based medical alert option, GPS on-the-go option and automatic fall detection. Additional services not available with Rescue Alert that we'd like to see include activity monitoring, wellness monitoring, carbon monoxide and smoke detection. 

Rescue Alert allows you to purchase their equipment, with the exception of the Rescue Alert GPS, which gives you a very affordable monthly monitoring rate but may not be the best long-term investment. You can also choose to pay a one-time fee for the landline unit of $849.00 and that will include your monitoring services for your lifetime. If you do not choose to buy the equipment, their monthly fees can be quite high compared to other medical alert device companies on the market. 

We like that they own and operate their own monitoring centers with EMT trained operators and can service customers in up to 150 languages. However, we do prefer companies that monitor their own accounts in their own TMA (CSAA) 5-Diamond central stations. 

Other great features Rescue Alert offers include periodic testing of their equipment and no-long term contracts. You can cancel anytime, provided you do it in writing. 

When we called Rescue Alert, they were extremely friendly and very helpful. You get the sense of a family-like atmosphere. There was no sales pressure to buy when you call for information. They have many price options available on their website but this can get a little confusing. A call to their customer service is a breeze if you feel you need additional help. 

Rescue Alert is not BBB accredited however they currently have an A+ BBB rating at the time of this review. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2018-08-15