Medical Care Alert Review

Medical Care Alert Pendant


Who Is Medical Care Alert? 

Medical Care Alert is a Michigan based company who utilizes medical alert monitoring centers in both New York and California. They have been in the medical alert business since 2009. Medical Care Alert’s tagline is “Care” is Our Middle Name. The monitoring center they work with won the 2016 Monitoring Center of the Year award from The Monitoring Association (TMA) and  Medical Care Alert themselves received the Super Service Award from Angie’s List for multiple years. Medical Care Alert is owned by American Response Technologies, Inc., and they offer nationwide coverage and utilize EMT/EMD certified call agents who are available 24/7.

Review Summary

Medical Care Alert offers help with a press of a button. Their certified agents know who you are when you call and who to contact for you in case of an emergency. It can be a neighbor, family member, or emergency response services. They will also send text messages to your emergency contact list when you call for help.

There are three medical alert systems that Medical Care Alert offers:

1. Home System: This traditional medical alert system utilizes the typical whole home two-way "speaker phone." The button is shower safe and can be worn as a pendant or on the wrist. Optional fall detection is available. Can be used with or without a landline system.

2. Home & Yard System: With this system, you can speak directly into a two-way voice shower-safe pendant. It has a 600-foot range and connects to your phone line. You can even answer a telephone call with it. There is no cellular option with this system and this system does not have an automatic fall detection option.

3. Home & Away Ultra: Shower-safe and lightweight mobile medical alert that utilizes GPS location services. It is powered by AT&T’s 4G LTE cellular network. Be sure to check the AT&T coverage map for your area. Optional fall detection is available. Caregivers can use the free RemoteCare 24/7 smartphone app for device location and status.



Pros

Easy installation and no equipment fees. Three options to choose from including GPS tracking and automatic fall detection. No long-term contracts. Price lock guarantee. Advanced payment discounts. Equipment is UL certified. Redundant U.S. based monitoring centers. 


Cons

No smoke or carbon monoxide detector options. No activity or wellness vitals monitoring options available. Monthly payment options available after the initial quarterly payment. No automatic tests. Monitoring centers are not TMA Five Diamond Certified. Online ordering may be difficult due to some confusing website content.


Rating: 3



Since you're looking at Medical Care Alert, consider taking a look at Philips Lifeline for comparison.

Compare Device Features:

Pros & Cons To Consider

How did Medical Care Alert do?
Price
Medical Care Alert Review

Cost for Equipment

None

Cost Per Month

The Home Medical Alert System starts at $29.95 per month. 

Advance Payment Discounts

Yes

Monitoring Agreement Term

No long-term contracts. 

Repairs or Replacement Charges

Optional insurance available. For $5.00 per month, you are covered for any damages to the system and will receive free replacements. Without the extended warranty it would cost $350.00 to replace a system or $29.00 - $200.00 depending on the pendant.  Some devices have deductibles and limit the amount replacements per year.
Cancellation Policy & Discounts
Medical Care Alert Review

Cancel at Any Time

Yes, and also offer an In-Home 14-day Risk Free Trial

Senior Discount

No

Other Discounts

No
Equipment
Medical Care Alert Review

Approximate Button Range in Typical Home

1,000' for the Home System
600' for the Yard & Home System

Watch/Button Battery Life

Three-day battery life for the Home & Away system

What Happens if I Lose Power

The Home System has a 72-hour back-up-battery. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant, belt or wrist options depending on the system. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No. If you have not tested the system in a few weeks, they will call you to remind you. 

24 Hour Technical & Customer Support

No
Monitoring Station
Medical Care Alert Review

TMA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Between 25-30 seconds.
Other Options & Information
Medical Care Alert Review

How Fast Does System Ship

Ships the same day Monday-Friday and is shipped Priority mail. Other shipping options are available at check out. 

Do You Need Separate Systems For Mom & Dad

No
Optional Advanced Features
Medical Care Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
Medical Care Alert Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

Medical Care Alert offers an advanced payment discount if you are paying annually and perks like free shipping and a free lock box if you choose semi-annual payments. If you want an option to pay monthly, you will have to initially choose the quarterly payment plan and after the first three months you can change to monthly. There are no cancellation fees and they will pro-rate any pre-paid payments if you cancel. If you do want to cancel, after you contact them, simply ship the equipment back and they will cancel your account.

The extended warranty protects your equipment for an upfront cost of $5.00 per month and is billed according to your selected billing option. So if you pay annually, it will be $60.00 one-time per year and $15.00 four times per year if you pay quarterly.

We find the traditional phone line system to be on the high-end (in terms of cost) of the market. However, Medical Care Alert offers a price lock guarantee so you can be assured your monthly payment will not increase, although this is pretty common with most companies.

Website Experience

There are some confusing pricing options especially when it comes to the fall detection and shipping. For example, we've seen the free shipping icons shown for some quarterly subscriptions plans but when you add them to your cart and calculate shipping, there is no option for free shipping.

For fall detection, for the Home System, we could not find a way to add the pendant to the shopping cart at checkout. You need to select the "Fall Detection Medical Alert Systems" under "Pricing" on the top navigation bar and then select "HOME with AutoFALL Pendant." They also feature the "HOME & AWAY ELITE" rather than the Ultra which is available with the fall option during checkout. The no-phone option of the HOME system with AutoFALL is the HOME-3G which is not the current LTE version of the HOME system. There is a statement though on the fall detection page that says you can add fall detection to any system for $10.00 per month. We wish they would simply add that option to each of the current systems at checkout.

We do like the option on their homepage to help you choose which product may be best for you by answering 3 simple questions:

1. Need protection mostly at home, or everywhere you go?

2. How active are you?

3. Would you like Automatic Fall Detection?

However, when we chose "Everywhere, Highly, and Yes" for the questions above, we expected to see the HOME & AWAY Ultra and but instead were offered the HOME & AWAY Elite. The Ultra wasn't even an option. The HOME & AWAY Elite page it takes you to (if you click the Learn More button) is different from the one mentioned previously above.

We suggest calling to place an order to be sure you understand what you will be receiving. If you may be returning your product using the 14-Day Risk Free Trial option, be sure you actually try the product. If not, then you will be charged a $50.00 re-programming fee which seems reasonable to us. You're refund will not include shipping charges, so just be aware.

Medical Care Alert System Quarterly Cost Per Month Semi-Annual Cost Per Month Annual Cost Per Month Annual Cost Per Month with Fall Detection
HOME SYSTEM - Landline $29.95 $29.95 $27.45 $36.62
HOME SYSTEM - Cellular $34.95 $34.95 $32.04 $41.20
HOME & YARD SYSTEM - Landline Only $34.95 $34.95 $32.04 N/A
HOME & AWAY - ULTRA $39.95 $39.95 $36.62 $45.79
 


What We like about Medical Care Alert 

Mobile Medical Alert with GPS Option – Medical Care Alert’s Home & Away with GPS has optional fall detection which is a great option for those who want protection outside of the home, and the Ultra version is "shower-safe."

Fall Detector Options - Since diabetics have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button. The only system that does not have this option is the Home & Yard system.

No Long-Term Contracts - Cancel Medical Care Alert’s services at any time as they do not require any long-term contracts.

Advanced Payment Discounts & Freebies – If you are paying annually, you will receive one month free, a free lockbox and free shipping. Paying semi-annually you'll get free shipping. The Home & Away Ultra system has additional perks for semi-annual and even quarterly payers.

Redundant U.S. Based Monitoring Centers - Medical Care Alert utilizes two geographically separated & redundant U.S. based monitoring centers with EMT/EMD certified call agents. If there's a natural disaster in one part of the country, you will still be monitored.

 

What We Dislike About Medical Alert Care

Website Has Some Conflicting Information - We had some difficulty knowing whether we were reading the most current information on a product and its pricing.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and Medical Care Alert does not have these options at this time. We highly suggest installing these detectors on your own if your medical alert company does not provide them.

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is greatly beneficial as it allows you to know that your loved one is active and about each day.

No Automatic Tests – Automatic tests to your medical alert system ensure that your equipment is working properly. Medical Care Alert suggests you test the system every week yourself but this may be difficult for some users to remember. Medical Care Alert does follow up with a phone call if they notice the system has not been tested in a few weeks.

Monitoring Centers Not TMA Five Diamond Certified - Although Medical Care Alert uses an award winning monitoring center, we still prefer companies who utilize TMA Five-Diamond Certified monitoring centers.

What Others Are Saying About Medical Care Alert

Medical Care Alert has verified reviews on their website. The majority of their website reviews are positive with 355 five-star reviews at the time of this review and only 4 one-star reviews. Many of Medical Care Alert’s customers are happy with their customer service, ease of installation and response times. One of the complaints we read was about the length of time to receive a refund for cancelled services and another user mentioned the cord on the pendant is too thick and heavy compared to other systems.

Again, the majority of customer’s online seemed to be very happy with Medical Care Alert’s medical monitoring service. Medical Care Alert is BBB accredited and has A+ Better Business rating at the time of writing this review.


Bottom Line

Medical Care Alert is not a newcomer to the medical alert industry. They have an established customer base and seem to have many satisfied users saying positive things about them online. We like that Medical Care Alert’s website has lots of product information and a handy chat feature to answer any questions you may have but found some of the information conflicting, which at times gave us more questions than answers. When we called into Medical Care Alert’s customer service center, we found them helpful and not pushy to make a sale.

Medical Care Alert’s offerings are basic. In fact, we find some of their equipment to look outdated and bulky but did find the Home & Away Ultra to be modern with an updated look. However, they do provide options for inside and outside of the home as well as optional automatic fall detection. Their Home Away systems are perfect for your aging loved one who is on the go, but it was not clear from the website if the Ultra was replacing the Elite. Also, you do not need a separate system if you have more than one user in the home. We like that Medical Care Alert uses monitoring centers that are on different sides of the country (although not TMA 5-Diamond centers) and that Medical Care Alert has won Angie’s List Super Service awards multiple times.

Medical Care Alert is on the mid to high side of the market, price-wise. We do like that they offer a price lock guarantee but that's pretty common in the marketplace. But it is greatly beneficial to those on fixed incomes who would like the additional peace of mind that their monthly payments will never increase. If you prefer paying monthly, please note you will initially have to pay three months upfront and then you can choose to pay monthly. There are no cancellation fees and all your pre-paid money will be prorated if you choose to cancel. Overall, it looks like Medical Care Alert is a decent choice for medical alert monitoring service.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2020-05-12