MedGuard Alert - Lifewatch USA Review

Medguard Alert Lifewatch USA Medical Alert System


Review Summary:

LifeWatch USA has been in the medical alert device business since 1996. Recently, they appear to have re-branded as MedGuard Alert, Inc. The only thing active with the LifeWatch USA name is their website domain name. The MedGuard Alert brand also has a website with the same information. 

All of their customer service and medical alert monitoring centers are based in the USA. MedGuard Alert claims to have over 500,000 satisfied customers with their medical alert monitoring services. Their highly trained monitoring center representatives stay on the line until help arrives and even offer comfort and advice. When you call MedGuard Alert, they will customize a monitoring plan for your aging loved one. 

There are there medical alert systems that MedGuard Alert (LifeWatch USA) offers:

1. In-Home System: This traditional medical alert system requires a traditional landline however, there are options if you have VOIP phone service. 

2. E-Responder Mobile Button: On-the-go medical alert system that can provide peace of mind inside and outside of the home. It includes a water-resistant button with a two-way voice speakerphone that will connect you directly with 911. 

3. Smart Go Personal Safety and Security: Waterproof button designed to go with you anywhere. It includes automatic fall detection and real time GPS tracking. 



Pros:

Easy installation and no equipment fees. Three options to choose from including GPS tracking and automatic fall detection. Monitoring centers are company owned. All equipment is UL certified. No long-term contracts. 

Cons:

No smoke or carbon monoxide detector options. No activity or wellness vitals monitoring options available. No pricing information available online. LifeWatch has been sued for using deceptive Robocall practices in the past. 

Rating: 2.5



Compare Device Features:

Pros & Cons To Consider

How did MedGuard Alert - Lifewatch USA do?
Price
MedGuard Alert - Lifewatch USA Review

Cost for Equipment

No equipment costs with any monthly alert monitoring program. 

Cost Per Month

The In-Home Medical Alert System is $29.95 per month for the landline version and $34.95 per month for the cellular version. 

The E-Responder Mobile Button is $39.95 per month and the Smart Go Personal Safety and Security device is $44.95 per month. 

Advance Payment Discounts

No

Monitoring Agreement Term

No long-term contracts. 

Repairs or Replacement Charges

The will charge you $300 for the equipment if it is stolen or lost but not for normal wear and tear. You can purchase a warranty on the system for free replacements (for any reason) for an additional $5.00 per month. 
Cancellation Policy & Discounts
MedGuard Alert - Lifewatch USA Review

Cancel at Any Time

Yes, but there is a $50 restocking fee for any equipment that is sent back to them. 

Senior Discount

No

Other Discounts

No
Equipment
MedGuard Alert - Lifewatch USA Review

Approximate Button Range in Typical Home

600-800 Ft

Watch/Button Battery Life

Should last up to 5 y ears. 

What Happens if I Lose Power

The system should last up to 5 days with their battery back-up. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant or wrist options. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, they perform periodic test calls. 

24 Hour Technical & Customer Support

Yes
Monitoring Station
MedGuard Alert - Lifewatch USA Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Between 25-30 seconds.
Other Options & Information
MedGuard Alert - Lifewatch USA Review

How Fast Does System Ship

2-3 business days.

Do You Need Separate Systems For Mom & Dad

No. However, an additional pendant is $5 per month.
Optional Advanced Features
MedGuard Alert - Lifewatch USA Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

Yes, with the E-Responder Mobile Button

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
MedGuard Alert - Lifewatch USA Review

Special Offers For Our Visitors

None at this time



Likes:

Mobile Medical Alert with GPS Option-Smart Go Personal Safety and Security unit with GPS and built in fall detection is a great option for those who want protection outside of the home. 

24-Hour Support - 
the MedGuard Alert (LifeWatch) emergency suppport team is available 24/7 and their centers are based in the USA. 

Company Owned  Monitoring Center - The monitoring center is company owned but not TMA (CSAA) Five Diamond Certified. 

Fall Detector Options - Since diabetics have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button. 


Dislikes:

No Long-Term Contract but Has Re-Stock Fee- You can cancel any time, even before the service has started if you changed your mind. However, you must return the equipment if you don't want to be charged and there is a $50 restock fee. 

No Carbon Monoxide or Smoke Detection - 
Both are important features to have in your home and MedGuard does not have these options at this time. 

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

Lack of Pricing Information - With the lack of any pricing information online, it can be hard to know if you are getting a good deal from the company. 

No Online Ordering- In today's world, online ordering is a must. 

Deceptive Marketing Practices- LifeWatch USA has been sued by the FTC in the recent past for the use of deceptive robocall tactics targeting senior citizens. 

No Advanced Payment or Senior Discounts- Most medical alert companies offer a discounted rate for paying annually. 


Bottom Line:

We had a good call experience with MedGuard Alert (aka LifeWatch USA). The sales representative was friendly and knowledgeable without being pushy. He answered all of our pricing questions without hesitation which is good because there is no pricing information available online. We like the fact that MedGuard has three options for medical alert monitoring. The Smart Go Personal Safety and Security option is good for those who need coverage inside and outside of the home and are prone to falls since it has automatic fall detection built in. Their medical alert monitoring pricing is competitive however, they do not offer any type of discounts which is disappointing. We also prefer to recommend a company who is TMA (CSAA) Five Diamond Certified. 

It's important to note that in 2015, LifeWatch USA was sued by the FTC for using the practice of deceptive Robocalls. This may be the reason they decided to rebrand with MedGuard Alert. There are also quite a few negative reviews about the company's billing practices online. 

MedGuard is not BBB accredited but has an  A- Better Business rating at the time of writing this review. LifeWatch, Inc. is a BBB accredited business and has an A- Better Business rating at the time of this review. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2018-07-18