MedGuard Alert - Lifewatch USA Review

Monthly Costs & Fees

No Long-Term Contract But Has Re-Stock Fee - You can cancel any time, even before the service has started if you change your mind. However, you must return the equipment if you don't want to be charged and there is a $50 restock fee.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and MedGuard does not have these options at this time. We highly suggest installing these detectors on your own if your medical alert company does not provide them.

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

Lack of Pricing and Product Information - With the lack of any pricing information online, it can be hard to know if you are getting a good deal from the company. Also, some of MedGuard's product information on their website does not match what we were told was currently available.

No Online Ordering - In today's world, online ordering is a must.

No Advanced Payment or Senior Discounts - Most medical alert companies offer a discounted rate for paying annually.

Offering Outdated 3G Cellular Technology - This is old cellular technology that is currently being phased out by cellular carriers. MedGuard should be phasing out 3G technology but they still offer it in some locations.

What Others Are Saying About MedGuard

Since the MedGuard Alert (LifeWatch USA) website does not offer pricing online, we had to call to get more information. Our call was pleseant and the customer sales rep was not pushy. Please note, their website is not up to date showing some non-current product information.

MedGuard basically only offers two systems - a traditional in-home system (with or without landline) and The Smart Go Personal Safety and Security option (3g or 4g). The Smart Go is good for those who need coverage inside and outside of the home and are prone to falls since it has automatic fall detection built-in. Their medical alert monitoring pricing is somewhat competitive; however they do not offer any type of discounts which is disappointing. We also prefer to recommend a company who is TMA Five Diamond Certified. 

Considering all the new technology and competition in the medical alert marketplace we feel there are other options that could be a better choice.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.