Life Protect 24/7 Review

Life Protect 24/7 Landline Medical Alert System


Who is Life Protect 24/7? 

Life Protect 24/7 is headquartered in Norfolk, Virginia and was established in 2013. Life Protect 24/7 claims to be America’s fastest growing medial alert company and although they are newer to the medical alert monitoring scene, they have grown in brand awareness and online presence in the last few years. They have around 50 employees and are available to chat via phone, email or on their online blog. They do not require long-term contracts and once you're a customer, they promise never to change the price! 

Review Summary

Life Protect 24/7 promotes two traditional medical alert monitoring systems on their site. Once the medical alert button is pushed you can choose during initial set up of your system who you’d like the system to call. For example, you might want to be transferred directly to 911 or instead speak with a Medical Alert Care Specialist who is trained and qualified to handle your emergency. They will also help notify your loved ones if you choose that option. They also offer training videos online of all their products for their customers that shows how to easily set-up and use their offerings.

There are two different medical alert system packages that Life Protect 24/7 offers:

1. Landline Monitoring Unit: In-home traditional medical alert system that you can use with a landline. Comes with a built-in back-up battery in case of a power outage. They do not have an in-home cellular-based unit that you can utilize if you do not have a landline.

2. Bell Mobile Unit: On-the-go cellular mobile medical alert that you can take with you anywhere you go - even in the shower. So, you can use this device if you don't have a landline in your home. It uses Uplink Time Difference of Arrival (U-TDOA) technology so that emergency personnel may be able to pinpoint your location.



Pros

No long-term contracts (pay month to month) and you can cancel at any time. No installation or equipment fees. Price lock guarantee. Advance payment discounts. Free shipping and repairs. 


Cons

Hard to find product information. No automatic system tests. No smoke or carbon monoxide detector options. No automatic fall detection, no in-home-based cellular system option if you do not have a landline, no wellness or medication monitoring. In-home range not as large as similar systems on the market. Monitoring centers are not TMA 5-Diamond Certified.


Rating: 3



Since you're looking at Life Protect 24/7, consider taking a look at Medical Guardian for comparison.

Compare Device Features:

Pros & Cons To Consider

How did Life Protect 24/7 do?
Price
Life Protect 24/7 Review

Cost for Equipment

None

Cost Per Month

Monthly costs start at $39.95 for the Landline Monitoring unit

Advance Payment Discounts

Yes, by paying quarterly or annually

Monitoring Agreement Term

Month-to-month. You can cancel at any time with no cancellation fee.

Repairs or Replacement Charges

No cost for repairs. If you lose the unit, they will charge $99.99 for a brand new one or you can get a refurbished one for free.
Cancellation Policy & Discounts
Life Protect 24/7 Review

Cancel at Any Time

Yes

Senior Discount

No

Other Discounts

No
Equipment
Life Protect 24/7 Review

Approximate Button Range in Typical Home

400 ft. 

Watch/Button Battery Life

Mobile unit will last up to two months without being charged. 

What Happens if I Lose Power

There is a built-in battery backup in case you lose power. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant, belt clip or wrist options for landline system.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No

24 Hour Technical & Customer Support

Yes
Monitoring Station
Life Protect 24/7 Review

TMA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 30-90 seconds.
Other Options & Information
Life Protect 24/7 Review

How Fast Does System Ship

2-3 business days.

Do You Need Separate Systems For Mom & Dad

Yes
Optional Advanced Features
Life Protect 24/7 Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

No

Cellular or No Phone Line

No

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Uses U-TDOA
Special Offers
Life Protect 24/7 Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees


Life Protect 24/7 monthly fees are on the higher end of the medical alert market for a basic land-line unit. You can find similar services for nearly $10.00-$20.00 less per month. Life Protect 24/7 is a month-to-month service and there are no long-term contracts or cancellation fees. They also offer a lifetime price lock guarantee which offers great peace of mind that your monthly bill will never increase, but that's not uncommon. They offer advanced payment discounts for additional savings. Shipping is free with both products and repair replacement options are also offered at no cost. If you were to lose the unit though, it would cost $99.99 for a new replacement or you can choose a refurbished unit at no cost, which is nice.

You will have to call Life Protect 24/7 to order your product. Currently, online ordering is not available.

Life Protect 24/7 System Cost Per Month Monthly Cost if Paid Quarterly Monthly Cost if Paid Annually
 Landline Monitoring Unit $39.99 $33.00 $31.66
Bell Mobile Unit $49.99 $39.99 $37.49


What We Like About Life Protect 24/7

Mobile Medical Alert– The Mobile monitoring unit is a great option for those who want protection outside of the home. But, you'll need to order this unit if you do not have a landline in place of their landline home-based unit.

24-Hour Support - The Life Protect 24/7 emergency support team is available 24/7 as their name would suggest.

Discount for Advanced Payments - You can save significantly per month if you pay quarterly or annually.

No Long-Term Contract - You can cancel at any time, even before the service has started. Their service is month-to-month.

Price Lock Guarantee- You can be assured that the price you pay when you start your service with Life Protect 24/7 will never change.

What We Dislike About Life Protect 24/7

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and Life Protect 24/7 does not have these options.

No Fall Detection Options - Considering one in four aging adults falls each year, a common medical alert feature such as automatic fall detection, would be a smart add on to your medical alert system. Unfortunately, Life Protect 24/7 does not offer this service.

Limited Product Information – Life Protect 24/7 provides very little detail about their products online. You must call in to get even the slightest amount of product information. They also do not have online ordering.

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Automatic Testing – Automatic testing gives you peace of mind that your system is in working order. Life Protect 24/7 suggests you test your system manually every week. This may be difficult for some seniors to remember but is important to do. 

Monitoring Centers are Not TMA 5-Diamond Certified – The FAQ section on their website states that their company utilizes UL Listed monitoring centers. Although they are not TMA 5-diamond certified they are UL-listed and have TMA trained operators.

What Others Are Saying About Life Protect 24/7

Life Protect 24/7 has a review page on their website highlighting all their positive feedback. Some general themes that are repeated are about Life Protect 24/7’s efficient and friendly customer service. Users appreciate that Life Protect 24/7 agents stay on the line until help arrives. Others who have had to use their medical alert system in an emergency appreciated the help that Life Protect 24/7 provided.

Going outside of Life Protect 24/7’s website, we found some mixed reviews. Currently, Life Protect 24/7 is a Better Business Bureau Accredited company and has an A+ BBB rating as of writing this review. However, they do have 47 total complaints on the BBB site within a three-year period. A lot of users are upset by Life Protect 24/7’s alleged use of robocalls. The company denies this practice and instead suggests that their number is being spoofed and used for spam calls. We do advise to use caution when receiving any soliciting phone calls claiming to be Life Protect 24/7. There also are some negative reviews about faulty equipment and users having problems getting their refund in a timely manner.


Bottom Line

Life Protect 24/7 offers basic medical alert protection however their website is extremely lacking product information. There is no option to order online, however when you click that you are interested in ordering, Life Protect 24/7’s website says they will send you an email with information. We did not receive the information via email after filling out the online form. Thus, you will have to call into Life Protect 24/7’s customer service to get product details and place your order. We did have a pleasant call experience with Life Protect 24/7. The customer service representative was friendly, knowledgeable and did not ask us for personal information.

We like the fact that Life Protect 24/7 does not require their users to sign long-term contracts and they promise to never raise rates, once you sign-up with them. However, their current monthly pricing is on the higher end of the medical alert monitoring market. They do offer advanced payment discounts and free shipping, which is a plus. We also like that their monitoring representatives are trained by TMA standards and they have back-up monitoring centers. We do prefer monitoring centers to be TMA 5-Diamond Certified, but their centers are UL-Listed.

We hope to see Life Protect 24/7 add to their product offering to be more competitive with other medical alert companies in the industry. Features such as automatic fall detection, activity monitoring, wellness and medication monitoring are all becoming more common features offered by other medical alert companies.

Some of Life Protect 24/7’s online reviews leave us wary of possible unscrupulous marketing techniques by companies pretending to be Life Protect 24/7, so we advise you to hang up if you receive unwanted solicitor calls from any medical alert company.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2020-03-05