Medical Alert by Connect America Review

Connect America Medical Alert Pendant


Review Summary: Since 1977, Connect America has been providing medical alert monitoring services to thousands of seniors. They use industry standard UL-Listed equipment and were a 2005 top pick by Good Housekeeping, although there was not as much competition back then.

There are three system packages that Medical Alert by Connect America offers:
1. At Home Landline: In-home system that uses a landline
2. At Home No Landline: In-home system that does not require a landline
3. On The Go System with MobileElite: On the go coverage with GPS tracking

  • Optional Fall Detection is available as an add-on service.
  • Alert911 mobile 911 phone is available as well.


Pros: No equipment or set-up charges, short-initial 3-month term with pro-rated money back if cancelled, 24-hour support, no phone line, GPS, and fall detection options.

Cons: Requires initial 3-month commitment, No pill reminder option, no activity monitoring, no automatic system tests.

Rating: 3 1/2 out of 5 stars

Quick Stats:

Most Important Things To Consider
How did Medical Alert by Connect America do?
Price
Medical Alert by Connect America Review

Cost for Equipment

Free self installation kit +$14.99 shipping charge.

Cost Per Month

$32.99/month with price guaranteed not to increase

Advance Payment Discounts

Yes - 
Semi-annual payments of $29.99/month ($179.94) includes free shipping.
Annual payments of $27.49/month ($329.88) includes 1 free month of service and free ground shipping

Monitoring Agreement Term

3-month initial commitment

Repairs or Replacement Charges

None, replacements shipped. You can add optional insurance for $5.00/month for free replacements for one device and up to 2 buttons, or $10.00/month for unlimited devices and buttons. Without an insurance plan, expect to pay upwards of $350.00 to replace lost or damaged equipment.
Cancellation Policy & Discounts
Medical Alert by Connect America Review

Cancel at Any Time

Yes, with 30-day notice. Also, you get a pro-rated refund on unused services.

Senior Discount

None

Other Discounts

None
Equipment
Medical Alert by Connect America Review

Approximate Button Range in Typical Home

Up to 400 ft

Watch/Button Battery Life

Battery will last approximately 2 years. Low battery signal sent to monitoring station to send replacement.

What Happens if I Lose Power

Approximately 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wristband are both included. Belt-Clip option available with the On The Go MobileElite system.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No, you must test monthly yourself.

24 Hour Technical & Customer Support

Yes
Monitoring Station
Medical Alert by Connect America Review

CSAA Five Diamond Certified Monitoring Center

No, but own monitoring center

Typical Response Time When Button Pressed

Less than 20 seconds
Other Options & Information
Medical Alert by Connect America Review

How Fast Does System Ship

Standard shipping time is 4-6 business days.

Do You Need Separate Systems For Mom & Dad

No. Two buttons come with the At Home Landline system.  If you want to add another or have two of the same, there is a one time charge of $19.99 for an additional user button.
Optional Advanced Features
Medical Alert by Connect America Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes, for an additional $10.00/month.

Cellular or No Phone Line

Yes, with the At Home No Landline system or the On The Go MobileElite system.

Non-GPS Mobile Alert System For Protection On The Go

Yes, with the Alert911 mobile alert 911 phone for $19.99/month.

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with the On The Go MobileElite system.
Special Offers
Medical Alert by Connect America Review

Special Offers For Our Visitors

None at this time



Likes:

Reasonable Fall Detection Service Rates - Company has competitive fall detection rates but if services are paid monthly, the base system rates are on the higher end.

24-Hour Support - Support is available 24 hours per day.

Flexible Monitoring Agreement - You can cancel at any time, with 30 days notice. You get a refund of unused services.

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you.

Fall Detector Option - Since diabetics can have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user would be unable to press their medical emergency button. 


Dislikes:

No Automatic System Tests - Some system consoles will automatically test weekly or monthly to the monitoring station, but we were told that Connect America does not offer automatic testing anymore.

No Activity Monitoring
- Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day. Connect America used to offer this service but we were told that they do not now.

No Pill Reminder Option -
Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.


Bottom Line:

Since 1977, Connect America has been providing medical alert monitoring services to thousands of seniors. They use industry standard UL-Listed equipment and were a 2005 top pick by Good Housekeeping. They are currently the medical alert service provider for the CVS/Pharmacy medical alert program, and have been for several years.

Connect America's website is not as in-depth as we'd like to see it, but has improved immensely over the last couple of years. When we spoke with a representative, they provided the requested information in a courteous and informative manner, although we were put on hold several times so the rep could get the answers to some of our questions.


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.