Senior Safety Review

American Senior Safety Advanced Medical Device


Who is Senior Safety? 

Senior Safety is formally known as American Senior Safety and has been in the medical alert device business since 1996. Their customer service and tech support teams are headquartered in Culver City, California. They claim to keep their prices low because they do not spend money on advertising or TV commercials. Their 24/7 monitoring centers have a well-trained emergency dispatch team that speaks over 150 languages. In 2017, Senior Safety acquired American Medical Alarm and now have combined resources to provide competitive pricing and a good range of medical alert products and equipment.
 

Review Summary

Senior Safety has a well-rounded service package with a more personable sales approach. What we mean is that they appear to be more up front than some of their competitors about their equipment and their 3rd party monitoring service provider. They also don't try to make it too difficult to find out information about their company, as other medical alert companies may do. We also appreciate their 30-day money back guarantee and no-long term contracts. 

There are four medical alert system packages that Senior Safety offers with the option to add automatic fall detection to the first three systems below: 

1. Advanced System with or without Fall Alert: In-home system that uses a landline. This system has a unique feature called "family check-in." You can check in on your aging loved one through the base unit's two-way speaker system. It also has a medical alert button range with 1,000 feet that will work inside and around the outside of your home. 

2. Cellular 3G System: In-home system that does not require a landline. It is powered off of AT&T's cellular network, however you do not need a plan with AT&T to utilize this service as all costs are included in your monthly fee. You will need AT&T cellular coverage available in your area to use this service. 

3. Mobile GPS System: On-the-go medical alert coverage with GPS tracking and showerproof button. Also available with automatic fall detection add-on feature. 

4. SentryTalk System: A two-way voice speaker system built directly into the medical alert pendant itself instead of the base unit. If your loved one spends a great deal of time outdoors, this may be a good option. The pendant is not waterproof so the shower button add-on is a must for those at risk of falling in the shower or bath. This system does not have automatic fall detection available and it requires a landline. 



Pros

No equipment or set-up charges, month-to-month contract, 30-day money back guarantee, automatic weekly tests of the console to the central monitoring station, CPR and EMD certified operators, and 150 foreign languages available. Lots of medical alert coverage options including GPS and automatic fall detection.

Cons

Do not operate their own monitoring facility, no pill reminder option. Need to pay first two months in advance. No-phone line system requires AT&T to be available in your area. No wellness or activity monitoring options. No carbon monoxide or smoke detector options available. Monitoring center is not TMA (CSAA) Five Diamond certified.

Rating: 4



Compare Device Features:

Pros & Cons To Consider

How did Senior Safety do?
Price
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Cost for Equipment

Free equipment with free shipping

Cost Per Month

Monthly fees start at $19.00 and they require the first 2 months to be paid in advance. 

Advance Payment Discounts

No

Monitoring Agreement Term

Month-to-month

Repairs or Replacement Charges

None, replacements shipped. If the pendant is lost there's a $35.00 replacement fee.
Cancellation Policy & Discounts
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Cancel at Any Time

Yes, has 30 day money back guarantee and you must return the equipment upon cancellation.

Senior Discount

No

Other Discounts

Refer a friend program. Receive one month free when they sign up. 
Equipment
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Approximate Button Range in Typical Home

Panic button range 1,000' from base unit.

Watch/Button Battery Life

Button reports when battery is low but lasts about 5 years.

What Happens if I Lose Power

The in-home system has approximately 60 hours of battery back-up. Home phone service must be working for the medical alarm system to work in a power outage. If you have VoIP phone service through your cable TV provider (or other internet phone service) instead of a traditional landline, you may have issues during power interruptions.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist - you must choose when ordering. You can order an additional shower button for $95.00 or a wall button for $70.00.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Weekly automatic test of the base unit. They suggest testing your button on a monthly basis. 

24 Hour Technical & Customer Support

Monday-Friday 6am-6pm PST
Saturday-Sunday 6am-5pm PST
Call 1-888-473-2800
Monitoring Station
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TMA (CSAA) Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 20-30 Seconds
Other Options & Information
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How Fast Does System Ship

Orders usually ship same day. Takes approximately 3-4 days for delivery. Overnight shipping is available for $45.00.

Do You Need Separate Systems For Mom & Dad

No. $35.00 charge for additional button. $95.00 for additional SentryTalk button. 
Optional Advanced Features
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Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
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Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

Senior Safety offers very competitive medical alert monthly fees in the marketplace. They do not require any long-term contracts so you can cancel anytime. When you sign up, you will be asked to pay 2 months in advance. If you sign up in the middle of the month, the first month will be prorated. With such competitive monthly costs, we feel this is a minor inconvenience. Shipping is free and there are no added equipment costs. Senior Safety also offers a lifetime price guarantee so once you are a customer, your payment will never increase.

Senior Safety  Cost Per Month Cost for Fall Detection Shipping
Advanced System $19.00 + $10.00 $0.00
Cellular System $29.00 + $10.00 $0.00
Mobile GPS On-the-Go $30.00 + $10.00 $0.00
SentryTalk  $36.00 N/A $0.00


What We Like About Senior Safety 


30-Day Money Back Guarantee - You have to pay your first two months up front, but you have 30 days to be sure you're satisfied. Depending on the time of the month that you sign up, your first month will be prorated. 

Automatic Weekly Tests - The system's console will automatically test weekly to the monitoring station. This ensures your system is communicating properly and will give you added peace of mind. 

Flexible Monitoring Agreement - With no long-term contracts, you can cancel at anytime. Be sure to return the equipment back to receive your refund. 

Fall Detector Option - Since diabetics can have the tendency to faint and other seniors may be labeled fall risks, fall detectors can be helpful because the user would be unable to press their medical emergency button. This feature is available as an add-on to all their systems except SentryTalk.

No Phone Line/Cellular Option - Since not every household has a traditional telephone line, having a reliable no phone line option is a must. Keep in mind AT&T coverage must be available in your area.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you. You can carry your medical alert device with you and the GPS will be able to pinpoint your location should you need help. 

Family Check-In Feature - Gives family members a special code that allows them to call their loved one's home and enter a code to allow them to talk to their loved one through the medical alert console. This could be useful if your loved one has not answered the phone when you call but you know they should be home. You both can speak to each other hands-free.

Talk Through Pendant Technology - Their newest product, SentryTalk, provides an advancement in medical alert technology with a two-way talk pendant. Your loved one can speak directly into the speaker on the pendant which allows more flexibility in an emergency just outside of the home.

Long Button Range - Per Senior Safety, their in-home medical alert system has a button range of 1,000 feet. This allows you to use the button inside and even just outside your home. 

 

What We Dislike About Senior Safety 

Do Not Own Monitoring Center - They do not monitor their accounts themselves, but they do work with a national monitoring center that is UL Listed and fully redundant. We prefer companies who own and operate their monitoring centers for better quality control.  

No TMA (CSAA) Five Diamond Monitoring Center - This is an important certification that requires an annual renewal. It shows a commitment to a high level of medical alert monitoring service. Again, we prefer companies who have the TMA (CSAA) Five Diamond Monitoring Center distinction. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and monitored devices can provide more protection. 

What Others Are Saying About Senior Safety 

Senior Safety has TrustPilot reviews on their website and they are mostly positive. The comments that seem to be repeated are that users are happy with the customer service they’ve received from Senior Safety as well as the speed of shipment and ease of installation. Most users are satisfied with the monitoring service and pricing of Senior Safety.

With 85% of the reviews we found on Senior Safety being positive, it was hard to find genuine negative reviews. The few we saw were users having trouble testing their unit.

Senior Safety has an A+ Better Business Bureau rating at the time of this review with no complaints on file but are not accredited with the BBB.


Bottom Line

Senior Safety has a well-rounded service package with a more personable sales approach. We like the fact that the sales rep suggested getting the okay from our loved one before ordering. They feel the emergency response systems are embraced when the loved one has a say in the matter. Other companies have suggested we simply order a system and present it to our loved one without their prior knowledge.

On a recent call with the company, the sales representative was very patient and friendly when going over product questions. There was absolutely no push to make a sale. With such a detailed website and online chat feature, you may not even need to call to make your purchase or to have your questions answered.

Senior Safety offers one of the lowest monthly fees of medical alert monitoring services in the market. Considering you do not need to sign a long-term contract or pay shipping fees, it makes their product easy to try. Please note you do have to pay the first two months in advance which is somewhat unique to their company. Their cancellation policy and advanced payment discounts are both great benefits. All of their systems, except SentryTalk, have automatic fall detection available as an add-on feature.

We do prefer companies that monitor their own accounts in their own TMA (CSAA) 5-Diamond central stations. This provides potentially better quality control with less parties involved, although few companies actually meet this criteria. We'd also love to see Senior Safety add features such as pill reminders, carbon monoxide and smoke detection monitoring as well as activity monitoring. 

They can also monitor more than one person in the same home for an added charge. See our tip: Two Medical Alert Monitoring Systems For The Price of One? for more information on this type of service offering.

We have utilized their chat function to answer a few questions we had and found it useful and easy to use. Overall, we are happy with the sales process at Senior Safety and they have enough options to satisfy most senior home monitoring needs. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2019-03-16