MobileHelp Review

MobileHelp Medical Alert System

MobileHelp Logo


Review Summary:

MobileHelp is a leading provider of Mobile-Personal Emergency Response technology. They have an innovative web portal called MobileHelp Connect which is an online tracking platform for caregivers and families and is a great to compliment to their medical alert systems. Their equipment is modern-looking, and they don't have a pushy sales team. We like the fact that they have all of the latest technology with no phone line (cellular), GPS, activity monitoring, medication reminders, and automatic fall detection options. Please keep in mind that AT&T cell coverage needs to be available in your area to take advantage of their product offerings. MobileHelp has lots of payment options which are reasonable compared to other medical alert companies. 

There are three main products that MobileHelp system offers:

1. MobileHelp Classic: A cellular, no home phone line system with optional automatic fall detection and access to MobileConnect (described below).

2. MobileHelp Solo: A cellular-based GPS tracking enabled mobile option, for protection in or outside the home and access to MobileConnect.

3. MobileHelp Smart: A smart watch cellular-based system built in collaboration with Samsung America, that works independently from a cellular smartphone.  When you press the help button on the watch, it will send your GPS location to the monitoring center along with important health information like your heart rate BPM and other health vitals.


MobileConnect: An online portal (also accessible through an app on your phone) that provides you or someone who is concerned about you with emergency alerts, non-emergency alerts, system status alerts, and allows for up to (30) Location Service requests (pings) with any subscription that includes their GPS enabled Mobile Device. MobileConnect is included with any of their subscription services but its features may be limited to your mobile medical alert equipment's capabilities.

There are multiple discounted-bundled service packages and some include their premium service offerings:

1. MobileHelp Duo: Combines the MobileHelp Classic and MobileHelp Solo packages for both in home medical alert system and on the go coverage.

2. MobileVitals Classic: MobileHelp Classic paired with one blue-tooth accessory (choose from a blood pressure cuff, digital scale, or pulse monitor) to allow easy daily tracking of important health information that can be viewed in graph form on MobileConnect.

3. MobileVitals Duo: MobileHelp Duo paired with one blue-tooth accessory (choose from a blood pressure cuff, digital scale, or pulse monitor) to allow easy daily tracking of important health information that can be viewed in graph form online.

4. MobileConnect Premium: MobileConnect Premium is available for an extra $5.00 monthly fee on any subscription and includes the online portal provided with MobileConnect, equipment replacement plan (deductible applies), (30) additional Location Service requests (pings), discounts on the Fall Button and accessories, Activity Monitoring, Medication Reminders, and the MobileVitals service.

5. MobileHelp Smart: This plan is specifically for the MobileHelp Smart watch. After you purchase your smart watch and pay the 1st three months up front, you pay one low monthly fee of $24.95 starting in month four.



Pros:

No equipment or set-up charges (except MobileHelp Smart), free activation, activity monitoring option, latest wearable technology using the Samsung S3 Smart Watch, advanced medication reminder option, automatic fall detection, equipment status alerts, refunds for unused months of service, and emergency 24-hour emergency support.

Cons:

Equipment replacement can be expensive without their protection plan, and even with this plan, they require a deductible.  Their monitoring center is not company owned or TMA (CSAA) Five Diamond Certified but did receive the central station of the year award in 2016, no carbon monoxide or smoke detection options offered.

Rating: 4.5








DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Why Should You Choose MobileHelp?

  • FDA Registered
  • A+ Better Business Bureau Rating
  • Original Equipment Manufacturer (OEM)
  • Free Equipment, Shipping, & Activation
  • No Contract & Lifetime Warranty

1-800-764-1594

Compare Device Features:

Pros & Cons To Consider

MobileHelp Logo How did MobileHelp do?
Price
MobileHelp Review

Cost for Equipment

Free equipment (self installation) as long as you are an active subscriber and no activation charges.  Shipping is $15.00 but waived with quarterly, semi-annually, and annual payment plans. MobileHelp Smart has a one-time purchase price of $349.95.

Cost Per Month

The MobileHelp Cellular Classic system monthly cost is $19.95 per month with a one-time price lock fee of $49.95. You can choose to waive the $49.95 fee and pay $83.85 per quater, $159.70 semi-annually or $324.40 annually. One free month is included with the annual payment option. Free shipping is available with all the advanced payment options. 

The MobileHelp Solo system monthly cost is $37.95 per month. Advanced payment discounts include $89.95 per quater, $172.70 semi-annually or $360.40 annually. One free month is included with the annual payment option. Free shipping is available with all the advanced payment options. 

MobileHelp Smart is $24.95 but you have to pay the first 3 months up front. 

The MobileHelp Duo optionos is the best value as it combines MobileHelp Cellular and Solo system options. The monthly cost is $41.95 per month. Advanced payment discounts include $119.85 per quater, $221.70 semi-annually or $443.40 annually. One free month is included with the annual payment option. Free shipping is available with all the advanced payment options. 

Advance Payment Discounts

Yes.

Monitoring Agreement Term

30-day risk free trial period.  No long-term contracts. You will also receive a refund for any pre-paid monthly services, prorated from the day MobileHelp receives the returned equipment.

Repairs or Replacement Charges

Replacements are shipped free for defective equipment and battery replacements. Optional $5.00/month equipment protection plan (called MobileConnect Premium) for damaged or lost equipment, that could cost anywhere between $54.95 to $300.00 to replace without it.  They do require a $20 deductible for replacements with this plan.
Cancellation Policy & Discounts
MobileHelp Review

Cancel at Any Time

Yes

Senior Discount

None

Other Discounts

None
Equipment
MobileHelp Review

Approximate Button Range in Typical Home

The MobileHelp Classic base station unit has a 600' range. The MobileHelp Mobile Device has a 350' range.

Watch/Button Battery Life

Battery will last over 5 years. Replacements are sent after 3 years.

What Happens if I Lose Power

System has approximately 30 hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck and wrist alert button options. Can choose both when ordering, and a second button comes free.

UL Certified Equipment

Yes and FDA registered

Does The System Automatically Test Itself To The Monitoring Center

No.  You can test the system as often as you wish though, and MobileConnect allows you to set-up free equipment status alerts.

24 Hour Technical & Customer Support

24-hour emergency support is available. Customer Support is available 8:00 AM - 8:00 PM EST on weekdays.
Monitoring Station
MobileHelp Review

TMA (CSAA) Five Diamond Certified Monitoring Center

No, and also not company owned or managed. Although not TMA (formally CSAA) five diamond certified, Rapid Response monitoring received the 2016 Central Station of the year award.

Typical Response Time When Button Pressed

Average response time of 17 seconds.
Other Options & Information
MobileHelp Review

How Fast Does System Ship

Ships same day if received and processed by 2:00 PM EST.

Do You Need Separate Systems For Mom & Dad

No additional cost for a second person with the MobileHelp Classic system. Other systems may require dual equipment that can cost more.
Optional Advanced Features
MobileHelp Review

Activity or Inactivity Monitoring

Yes, with MobileConnect Premium utilizing the MobileHelp Fall Button for an additional $5.00 per month.

Senior Fall Detection

Yes, available to be paired with all subscriptions, MobileHelp Classic, MobileHelp Duo or MobileHelp Solo, for an additional $10.00 per month, utilizing the MobileHelp Fall Button.

Cellular or No Phone Line

Yes.  All of their main equipment options, MobileHelp Classic, MobileHelp Duo and Mobile Help Solo do not require a landline.

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with MobileHelp Duo, MobileHelp Solo and MobileHelp Smart (any package that includes the Mobile Device).
Special Offers
MobileHelp Review

Special Offers For Our Visitors

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Why Should You Choose MobileHelp?

  • FDA Registered
  • A+ Better Business Bureau Rating
  • Original Equipment Manufacturer (OEM)
  • Free Equipment, Shipping, & Activation
  • No Contract & Lifetime Warranty
MobileHelp 1-800-764-1594

 

1-800-764-1594



Likes:

OEM Manufacturer with the Latest Technology - MobileHelp not only provides medical alert services, it also manufactures and sells its equipment to other medical alert companies. Because many of its competitors trust their equipment for their own customers, you can be further assured that your system has been time-tested and is the latest technology available. Innovations like the MobileHelp Smart, is an example of this (released at CES 2018 in collaboration with Samsung America).

Cancel at Any Time Policy
- If you are not happy with your system or service, you can cancel and get a refund for unused months of service paid.

Cellular Option - All of their subscriptions are cellular based in case you are without traditional land-line phone service. Please note, you must have AT&T cellular coverage available in your area. 

MobileHelp Smart - Built-in 2-way speakerphone, GPS, wireless charging, 1.3” screen size (Samsung S3), emergency button can send an alert and location to the monitoring center easily when pressed, watch supports health and activity apps, no cellular contract required, test button for simple testing

Fall Detector Option - Since diabetics can have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button.

MobileVitals Option - Choose from a blood pressure cuff, digital scale, or pulse monitor to allow easy daily tracking of important health information.

Mobile GPS Option
- (Available with MobileHelp Duo or MobileHelp Solo utilizing the Mobile Device). For seniors or even young children on the go, this location tracking option may be important for you.

Location Services - (Available with MobileHelp Duo or MobileHelp Solo utilizing the Mobile Device) An online mapping service that allows your family members to see where the Mobile Device is at any given time, within approximately 10 feet. This mobile system can be useful for family members concerned about your location or if you misplace the mobile device.

Activity Monitoring - (Available option with the MobileHelp Fall Button) Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. However, MobileHelp has automated this service using information from the accelerometer located inside the Fall Button. Activity can be seen on the MobileConnect portal for a 3-month time span, so you can see trends in activity levels. This is very beneficial as it allows you to know that your loved one is active and about each day.

Medication Reminders - (Available with MobileHelp Classic, MobileHelp Duo, MobileVitals Classic and MobileVitals Duo for an additional $5.00 per month) Having the alert device system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. With most other competing services, the downside to this option is that it will not tell you what or how much medication to take. However with MobileHelp, using the MobileConnect portal, you can type the names of medication or descriptions of what the medications look like (for instance "oval yellow pill") and dosage information that will display on the Base Station in your home.

Advanced Payment Discounts- The convenience of quarterly or annual payments can be desirable, especially if you can receive a discount and other free perks such as free shipping. 


Dislikes:

Equipment Replacement – If a defective or dead battery is not the problem, it can be expensive to replace equipment if you don't subscribe to their MobileConnect Premium service.  And even with this service, a deductible is required. 

No TMA (CSAA) Five Diamond Certified Monitoring Center- This is an important certification that requires an annual renewal with The Monitoring Association which shows a commitment to a higher level of service. Also, they do not own their monitoring center. 

No Smoke & Carbon Monoxide Options – With such a complete service offering, we would have liked to have seen monitored smoke and carbon monoxide detectors offered, although they may be subject to local building code requirements. 

No Automatic Tests- System's console will not automatically test periodically to the monitoring station. You will have to manually test the system. 


Bottom Line:

We feel MobileHelp is a solid mobile medical alert system choice to consider when making your decision. They have professional, knowledgeable staff who answered all of our questions. They have many service options to choose from along with the latest technologies, including MobileVitals for tracking important health data all from your cell phone and the Mobile Smart watch.

We really like their Medication Reminders option because it can provide names and dosages right on the base station's display. MobileHelp does offer the medication reminders initially free in their bundle packages but note that the "free price" only applies to the first billing cycle of any plan that you select. If you are looking for a tradtional medical alert system, MobileHelp might not be for you. Their pricing structure can be confusing at first glance. We suggest calling them to have a customer service rep walk you through the process. 

We also prefer companies that own and operate monitoring centers that are TMA (CSAA) Five Diamond Certified. That being said, MobileHelp is an excellent choice if you want a company that offers a well-rounded full suite of medical alert monitoring options including automatic fall detection and location tracking with GPS. We love that they do not require long-term contracts and their monthly plans are quite affordable. 
When we called MobileHelp to gather more information, we did receive a big sales push and were offered several discounts and specials over the phone. They did not ask for personal information, so it would benefit you to call and see what kind of special they are offering at the moment.

MobileHelp is a Better Business Bureau accredited business and has an A+ BBB rating at the time of this review. 



DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.

Why Should You Choose MobileHelp?

  • FDA Registered
  • A+ Better Business Bureau Rating
  • Original Equipment Manufacturer (OEM)
  • Free Equipment, Shipping, & Activation
  • No Contract & Lifetime Warranty

 

1-800-764-1594


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

 Also, check out our Walgreens Review here.

Modified: 2018-10-14