MediPendant Review

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Review Summary:

Medical Alarm Concepts, the creators of the MediPendant prides themselves on offering the latest state of the art medical alert technology. Their management team has a combined 30 years in the medical alert device industry. 

MediPendant is a unique two-way voice speakerphone pendant which the company claims is the first of it's kind. The MediPendant allows you to speak and listen directly through the pendant itself. Traditional medical alert pendants do not allow you to speak through the pendant but rather through the base unit.

This feature makes MediPendant unique in the medical alert marketplace however, there are a few other companies starting to offer this type of emergency response pendant as well, in a cellular version, that you can take anywhere. 

There is one system Medical Alarm Concepts offers:

MediPendant: This medical alert system can be used with or without a landline. The pendant's unique two-way voice allows users to speak and listen directly through the pendant. This allows the freedom to utilize the voice feature anywhere inside or outside of your home as long as you are within 600 ft of the base unit. The pendant also has a 3-way voice feature where the emergency response team can conference in your loved one into the pendant's speaker, so you can speak with them during the emergency. 



Pros:

Easy installation and can be used with or without a traditional home phone line. Flexibility and freedom to use the two-way voice on your pendant anywhere in and around your home. The system will work with alternative phone services such as Vonage. 24/7 monitoring with EMT certified professionals. Bilingual (English and Spanish) equipment and phone operators. AARP discount available. No long-term contracts or cancellation fees. The monitoring centers are TMA (CSAA) Five Diamond Certified but they are not company owned. 

Cons:

Limited product offerings. No smoke or carbon monoxide detector options. Slightly more expensive than other medical alert device units on the market unless you pay annually. There is no automatic fall detection or activity monitoring available. 

Rating: 3




Compare Device Features:

Pros & Cons To Consider

How did MediPendant do?
Price
MediPendant Review

Cost for Equipment

None. Shipping starts at $14.95 if you choose the semi-annual or quarterly payment plans. Free shipping for the annual plan. 

Cost Per Month

  • Monthly payment of $36.95. 
  • Quarterly payments of $104.85 which are billed once every 3 months reduces the cost per month to $34.95. 
  • Semi-Annual payments of $197.70 billed once every 6 months reduces the cost per month to $32.95. 
  • Annual payments of $359.40 billed once a year reduces the cost per month to $29.95. This options comes with free shipping and free lockbox which is a $39.95 value. 

Advance Payment Discounts

Yes, discounted pricing if you pay quarterly, semi-annually or annually. 

Monitoring Agreement Term

No long-term contract. You can cancel at any time with no cancellation fee. You will be refunded your un-used paid portion of the monitoring service and you will receive it once the equipment has been returned to MediPendant. 

Repairs or Replacement Charges

No cost for replacements regardless of reasons. Comes with Lifetime Warranty. 
Cancellation Policy & Discounts
MediPendant Review

Cancel at Any Time

Yes

Senior Discount

10% discount for AARP members. 

Other Discounts

None. 
Equipment
MediPendant Review

Approximate Button Range in Typical Home

600 ft 

Watch/Button Battery Life

Pendant has a 2-year battery life. The pendant uses a Li123 battery which can be purchased at places like Walgreens, CVS, Amazon, Walmart and others. 

What Happens if I Lose Power

The base station has 30 hours of back-up battery. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant can be worn around your neck, wrist or clipped to your belt. 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, once a week the unit is automatically tested.

24 Hour Technical & Customer Support

Yes
Monitoring Station
MediPendant Review

TMA (CSAA) Five Diamond Certified Monitoring Center

Yes, but it is not company owned. 

Typical Response Time When Button Pressed

Typically, 35 seconds. 
Other Options & Information
MediPendant Review

How Fast Does System Ship

3-5 business days with $14.95 shipping fee if paying quarterly or semi-annually. Free shipping when paying annually.

Do You Need Separate Systems For Mom & Dad

No. However, you only need to purchase an additional pendant at a one-time cost of $60.
Optional Advanced Features
MediPendant Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

No. 

Cellular or No Phone Line

Yes. If you do not have a landline, just ask for the no phone line adaptor when you order. 

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

No. 
Special Offers
MediPendant Review

Special Offers For Our Visitors

None at this time



Likes:

Senior Discount Available - AARP members receive 10% discount on MediPendant. 

Call Center Staffed with Certified EMTS - 
If you are in an emergency, speaking directly to a highly trained EMT is beneficial and could be life-saving. 

Battery Life -
The MediPendant does not need to be charged which is great if your aging loved one is forgetful and charging the device frequently would be an issue. 

TMA (CSAA) Certified Monitoring Center - The monitoring center is TMA (CSAA) Five Diamond Certified however it is not company owned. Both central stations are certified.

Discount for Advanced Payment - If you pay quarterly, semi-annually or annually you will pay less. 

No Long-Term Contract - You can cancel at any time. You can even cancel before the service has started if you change your mind.


Dislikes:

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home. You should have these installed whether provided by your medical alert company or simply purchased from your local home center. 

No Fall Detection Option - Since diabetics can have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user may be unable to press their medical emergency button. Most companies offer this option and it would be nice to have that available to you, if needed, without having to change providers. 

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts. This is very beneficial as it allows you to know that your loved one is active and about each day.

No GPS or Mobile Options - MediPendant is meant to be used in and around your home only. Many companies offer this option and it would be nice to have that available to you, if needed, without having to change providers. 


Bottom Line:

There is a lot to like about Medical Alarm Concepts, MediPendant offering, but since they only have one product, you options are limited. However, if you are looking for an in-home medical alert device system without additional features, this may be an option for you. the uniqueness of speaking directly into the pendant as well as the three-way voice features make MediPendant stand out in a crowded marketplace. It is important to note that although MediPendant claims to be the first to the market offering two-way voice through the pendant, there are other medical alert companies who are starting to offer this technology (using cellular phone network so you can take the device anywhere) but do require charging the pendant, where MediPendant does not.

If you need more well-rounded monitoring system options, this product may not be for you. Many seniors can benefit from automatic fall detection as well as activity and wellness monitoring. Although the monthly cost may seem higher than some of its competitors, paying in advance and taking advantage of their AARP member discount, make this medical alert an affordable option. 

We had an interesting customer service call center experience with MediPendant. They left us on hold for over 2 minutes and then they hung up the line. However, the next time we called, we were able to have a nice chat and gather information that is not available online. They did not have a pushy sales approach either. We did learn that they claim to never raise prices and their product comes with a Lifetime Warranty. 

Medical Alarm Concepts is not BBB Accredited however,  they do have an A+ BBB. 

 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2018-08-15