GetSafe Review

GetSafe Medical Alert


Who is GetSafe? 

GetSafe is a medical alert provider that is a part of the Bay Alarm Family of Companies that also owns Bay Alarm Medical. GetSafe was started by a group of medical alarm industry veterans in 2016 and they have a combined industry experience of 30+ years. Currently, GetSafe is located in Concord, California. Their initial focus was the home security business and they have since shifted their focus to dedicate to the medical alert side of the business. They no longer sell home security systems. GetSafe’s medical alert offering is completely wireless and focuses on voice activated alarms. They pride themselves on removing the hassle of professional installation, not having long-term contracts, and their service being available in all 50 states. However, those features are not unique to the medical alert industry.

Review Summary

GetSafe is a medical alert system that you do not have to wear. There are no lanyards or wristbands (unless you choose that option). It is designed to work around you, not on your person. Their modern looking equipment is voice-enabled. You can get help by either pushing a button, pulling a cord or simply calling out “Call 911.” They suggest placing their wall buttons in any place in your loved one’s home that there is a risk of falling, such as the bathroom or stairs. If you prefer traditional medical alert systems, they do offer a button with automatic fall detection. The whole system is run on ATT&T’s 4G LTE network so neither the internet or a telephone landline are needed.

GetSafe's system packages can include some or all of the following components:

In-Home Base Unit: Compact and modern looking speaker that features a high fidelity ultra-sensitive microphone so you’re loved one can use clear 2-way voice. They claim it will pick up sound even several yards away. Does not require a landline.

Voice Activated Mini Console: These small wireless devices can be placed around the home in high traffic or fall risk areas. You can push the button, pull the cord or say “call 911” to be connected to emergency help. These are offered as an add-on to the in-home base unit.

Medical Alert Wearables: If you prefer wearing your medical alert button, GetSafe offers one that is 100% waterproof and comes with automatic fall detection as an upgrade.

4G LTE Mobile Help Button: Get on-the-go GPS coverage with GetSafe’s Mobile Help Button with 4G LTE nationwide coverage utilizing AT&T’s network. It is water resistant and has a battery that lasts up to 120 hours.

Additional Equipment Available: GetSafe has a variety of add on options such as flood monitoring, smoke and carbon monoxide detectors and an app to connect with caregivers.

There are four system packages that GetSafe offers:

1. The Starter package which includes the Base Unit, one Voice-Activated Wall Button and one Standard Wall Button. This is suggested for a home with 0-1 bedroom.

2. The Standard package which includes the Base Unit, two Voice-Activated Wall Buttons and three Standard Wall Buttons. This is suggested for a home with 2-3 bedrooms.

3. The Select package which includes the Base Unit, three Voice-Activated Wall Buttons, five Standard Wall Buttons and one LockBox. This is suggested for a home with 4-5 bedrooms.

4. A Build Your Own package for a fully customized solution.



Pros

No long-term contracts (month to month), free shipping, systems don't require a landline. Automatic fall detection, smoke and carbon monoxide detection, mobile GPS options. No need to wear a button unless you choose to. Smartphone app option. TMA 5-Diamond Certified monitoring centers.


Cons

No automatic system tests, no wellness or medication monitoring. Premise of system is that you are able to speak in an emergency which may not be possible. High upfront costs for equipment that you don't really want to own.


Rating: 3.5



 

 

Since you're looking at GetSafe, consider taking a look at Bay Alarm Medical for comparison.

Compare Device Features:

Pros & Cons To Consider

How did GetSafe do?
Price
GetSafe Review

Cost for Equipment

$99.00 for the Starter Package

Cost Per Month

Monthly costs start at $24.95

Advance Payment Discounts

No. If you choose to pay in advance you may receive free perks such as a lock box. 

Monitoring Agreement Term

Month-to-month. You can cancel at any time with no cancellation fee.

Repairs or Replacement Charges

GetSafe offers a one-year warranty on their products that will cover manufacturing problems. 
Cancellation Policy & Discounts
GetSafe Review

Cancel at Any Time

Yes, and they offer a 30-day risk free trial. The equipment is yours to keep so you will not receive a refund on equipment fees past the trial period.

Senior Discount

No

Other Discounts

No
Equipment
GetSafe Review

Approximate Button Range in Typical Home

1,300 ft. You can add wall buttons to extend the coverage. 

Watch/Button Battery Life

Wearable button has a 5-year battery life.

What Happens if I Lose Power

Lithium back-up battery will keep system on when there is a power outage. 

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Pendant

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No

24 Hour Technical & Customer Support

Yes
Monitoring Station
GetSafe Review

TMA Five Diamond Certified Monitoring Center

Yes

Typical Response Time When Button Pressed

Approximately 30-60 seconds.
Other Options & Information
GetSafe Review

How Fast Does System Ship

5-9 business days for standard shipping. 

Do You Need Separate Systems For Mom & Dad

No
Optional Advanced Features
GetSafe Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

Yes

GPS Medical Alert Tracking System

Yes
Special Offers
GetSafe Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

GetSafe offers “build your own” package options. If you are just looking to utilize their Base Unit medical alert device for your home, it will cost $24.95 per month. All of their other products and services are considered an add-on. If you want their 24/7 GPS mobile unit, you can add-on $30.00 per month.
If you wanted to add fall detection to the GPS, that would be an additional $10.00 per month. The Voice Activated Wall Mount Buttons are $100.00 each. It would cost $25 to add a Personal Help Button to this package and $10.00 per month to add fall detection for the pendant.


GetSafe Package Equipment Cost Cost Per Month System Best For
 Starter Alert Package $99.00 $24.95 1 Bedroom Home
Standard Alert Package $229.00 $24.95 2-3 Bedroom Home
Select Alert Package $359.00 $24.95 4-5 Bedroom Home
Build Your Own Alert Package Varies $24.95 Larger Homes or Special Needs


What We Like About GetSafe

GPS Mobile Medical Alert– The Mobile monitoring unit is a great option for those who want protection outside of the home.

24-Hour Support - The monitoring center staff are available 24 hours per day to assist with questions.

No Long-Term Contract - You can cancel at any time and they offer a 30-day risk free trial. Their service is month-to-month.

Carbon Monoxide and Smoke Detection - Both are important features to have in your home and GetSafe does offer these as an add-on to your service. Many medical alert companies do not offer these devices.

Fall Detection Options - Considering one in four aging adults falls each year, a common medical alert feature such as automatic fall detection, would be a smart add-on to your medical alert system. GetSafe does offer this additional service.

TMA Monitoring Center - Their website states that their monitoring centers are TMA Five Diamond Certified which is a real plus.

What We Dislike About GetSafe

System Relies Heavily on Being Able To Speak in an Emergency - Although the system helps to solve the problem of your loved one not wanting to wear a medical alert, it does require them to speak in an emergency situation, unless they are near a button or pull cord. If your mom or dad has a heavy accent or timid voice, consider adding the optional fall detection pendant.

No Activity Monitoring - Activity monitoring typically requires the user to check-in with the system by pressing a button once every 24 hours or automatically checked with motion sensors and door contacts.This is very beneficial as it allows you to know that your loved one is active and about each day.

Equipment Fees- With most medial alert companies eliminating equipment fees, having users pay upfront can get costly. You do however own the equipment as opposed to leasing it. With technology rapidly changing, we do not prefer purchasing medical alert equipment. Plus, it may not work with any other medical alert providers so there's no real advantage.

No Automatic Testing – Automatic testing gives you peace of mind that your system is in working order. We suggest you test your system manually every week. This may be difficult for some seniors to remember but is important to do.

No Discount for Advanced Payments – Although they don’t give a discount on services when paying monthly, they do offer free perks like free expedited shipping or a free lock box.

What Others Are Saying About GetSafe

GetSafe is not BBB accredited and has a C+ rating at the time of this review although there is only one complaint on file for this company. If they replied to the complaint on file, their score would most likely go up. GetSafe has reviews on their website, however we question their validity. A few of the reviews have repeating scripted language such as saying their service is “the most robust home security app on the market.” We suggest looking elsewhere for honest reviews on their service.

Since GetSafe is newer to the marketplace it can be tough to find genuine reviews. On Trustpilot.com they have a 3.5 star average out of 5 stars. 90% of users rate their experience with GetSafe as excellent and only 5% rate it as bad. Most users like the sleek equipment and easy setup. A few complaints were had about the customer service and follow-up.


Bottom Line

We like the fact that GetSafe helps to solve the problem with seniors not wanting to physically wear a medical alert device. But what if your loved one has a weak voice, strong accent or can't speak in an emergency? You should consider adding the fall detection pendant for added peach of mind. GetSafe’s equipment is sleek and modern looking and is completely wireless. It does not require professional installation so users can simply install themselves or watch helpful videos on GetSafe’s website.

GetSafe offers a well-rounded amount of medical alert device options such as fall detection, voice-activated wall buttons, in-home and on-the-go protection. Their monthly monitoring price is very competitive for their basic service however can add up quickly when adding on additional services such as automatic fall detection and the GPS mobile unit.

We also like that there are no contracts with GetSafe and their pricing is upfront and well explained on their website. Per GetSafe their in-home range is quite large, covering 1,300 ft plus you can extend this with the use of wall buttons.

This system may not be good for those who live in rural areas or areas where there is spotty AT&T coverage. Keep in mind when you pay the equipment fees they are yours to keep although there is a 30-day grace period to try it out for free.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2020-04-09