{"id":7200,"date":"2017-08-02T16:31:05","date_gmt":"2017-08-02T20:31:05","guid":{"rendered":"https:\/\/www.medicalalertadvice.com\/?page_id=7200"},"modified":"2023-03-12T12:18:13","modified_gmt":"2023-03-12T16:18:13","slug":"mobilehelp-review","status":"publish","type":"page","link":"https:\/\/www.medicalalertadvice.com\/reviews\/mobilehelp-review\/","title":{"rendered":"MobileHelp Review"},"content":{"rendered":"
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MobileHelp was created in 2008 with the goal of providing the leading personal emergency response system technology. They are based in Boca Raton, Florida, and service clients in all 50 states. MobileHelp not only provides medical alert services directly to consumers but also develops and distributes its technology to other medical alert companies.<\/p>\n
They have an innovative web portal called MobileHelp Connect which is an online tracking platform for caregivers and families and is great to complement their medical alert systems. They claim to answer a call for help every 4.3 minutes. MobileHelp has a very thorough website that includes a Live Chat feature for any of your medical alert questions. You can also learn more about their senior management team in the About section of their website.<\/p>\n
MobileHelp\u2019s medical alert equipment is modern-looking, and they don’t have a pushy sales team. We like the fact that they have all of the latest technology with no phone line (cellular), GPS, activity monitoring, medication reminders, and automatic fall detection options. Please keep in mind that AT&T cell coverage needs to be available in your area to take advantage of all their product offerings except MobileHelp Wired Home. MobileHelp has lots of payment options that are reasonable compared to other medical alert companies.<\/p>\n
MobileHelp offers a variety of systems for in-the-home and on-the-go:<\/p>\n
In-Home<\/strong><\/p>\n 1.\u00a0MobileHelp Classic:\u00a0<\/strong>A cellular networked-based, no home phone line system with an in-home base station. What this means is that if you do not have a landline in your household, you will still be able to utilize the MobileHlep Classis since it does not require a traditional telephone in one\u2019s home.\u00a0The help button can be worn around your neck or on your wrist. It has optional automatic fall detection and access to MobileConnect (described below). Keep in mind, if there is a power outage, the backup battery on the base station will last up to 30 hours.<\/p>\n 2. MobileHelp Wired Home:<\/strong>\u00a0Wearable help button that is a landline-based medical alert system. No cellular connection is required. Two-way communication is built-in to the pendant so you can speak directly into it when you need help. Perfect for homes without reliable cell phone service. It has access to MobileConnect (described below).<\/p>\n 3. MobileHelp Touch Classic:<\/strong> This system works the same as the traditional in home units except it comes with a sleek 8-inch touchscreen tablet that is easy to set-up and use. The tablet comes with extras such as a photo gallery and games. You can also choose to use the activity tracking and medication reminders. In an emergency, you can call directly from the home screen or the wearable pendant.<\/p>\n On-the-Go<\/strong><\/p>\n 1. MobileHelp Solo: <\/strong>A cellular-based GPS tracking enabled mobile option, for protection in or outside the home and access to MobileConnect.<\/p>\n 2. MobileHelp Micro:<\/strong> The MobileHelp Micro is the smallest and most lightweight option. This mobile option has GPS location tracking and is water resistant. It also comes with automatic fall detection built in.<\/p>\n There are multiple discounted-bundled service packages to choose from and some include their premium service offerings:<\/p>\n 1. MobileHelp Duo:\u00a0<\/strong>Combines the MobileHelp Classic and MobileHelp Solo packages for both in-home medical alert system and on-the-go coverage.<\/p>\n 2.\u00a0Mobile Duo:<\/strong>\u00a0New 2-for the price of 1 GPS medical alert system. Get two help buttons with this plan. If you share the same address with someone, you both can get this deal.<\/p>\n 3. Mobile Help Touch Duo<\/strong>: This combination comes with both an in-home touchscreen unit for coverage in the home, and a small mobile unit (with GPS) that provides coverage both at home, as a second speaker, and away from home as your main unit on the go. You also receive a free lockbox, and one standard waterproof neck pendant help button.<\/p>\n MobileConnect Premium: <\/strong>MobileConnect Premium is available for an extra $6.00 monthly fee on any subscription and includes the online portal provided with MobileConnect, equipment replacement plan (deductible applies), (30) additional Location Service requests (pings), discounts on the Fall Button and accessories, Activity Monitoring and Medication Reminders.<\/p>\n MobileConnect:\u00a0<\/strong>An online portal (also accessible through an app on your phone or tablet computer) that provides you or someone who is concerned about you with emergency alerts, non-emergency alerts, system status alerts, and allows for up to (30) Location Service requests (pings) with any subscription that includes their GPS enabled Mobile Device. MobileConnect is included with any of their subscription services but its features may be limited to your mobile medical alert equipment’s capabilities.<\/p>\n So how do you make the best choice between all of the available options? During your decision-making process think about how you actually live your everyday life. Do you spend most of your time at home or do you frequently go to the neighborhood store or visit friends? Are you looking for coverage for just yourself or for your spouse too? Do you want your loved ones to be able to know where you are or make it easier for emergency services to find you when you are away from your home? If you are feeling a bit overwhelmed by all of these questions, MobileHelp has a great product chooser on their website to make the decision process easier but if your preference is more personalized help give them a call and someone on their team can help you choose the right system for your needs.<\/p>\n MobileHelp no longer carries the MobileVitals Duo plan however if you are interested in a vitals monitoring service, you can purchase equipment such as an oximeter, blood pressure machine, and scale on your own and it would be an additional $15 per month for MobileHelp to monitor the vitals for you.<\/p>\n MobileHelp does have a new\u00a0Voice-Activated Waterproof Wall Mount Button<\/strong>\u00a0available now if you call in to order.\u00a0 It is an add-on feature to a MobileHelp Cellular Base Station or Mobile Device and the cost is $5.00 per month. It can be mounted on any flat surface and will call for help within a vocal range of the device.<\/p>\n No equipment or set-up charges, free activation, activity monitoring option, advanced medication reminder option, automatic fall detection, equipment status alerts, refunds for unused months of service, and emergency 24-hour emergency support.<\/p>\n Equipment replacement can be expensive without their protection plan, and even with this plan, they require a deductible. Their monitoring center is not company owned or TMA Five Diamond Certified but did receive the central station of the year award in 2016, no carbon monoxide or smoke detection options offered.<\/p>\n <\/p>\nMOBILEHELP PROS<\/h2>\n<\/div>\n
MOBILEHELP CONS<\/h2>\n
RATING:<\/strong>\u00a0<\/h2>\n
COMPARE DEVICE FEATURES:<\/h2>\n