{"id":7200,"date":"2017-08-02T16:31:05","date_gmt":"2017-08-02T20:31:05","guid":{"rendered":"https:\/\/www.medicalalertadvice.com\/?page_id=7200"},"modified":"2023-03-12T12:18:13","modified_gmt":"2023-03-12T16:18:13","slug":"mobilehelp-review","status":"publish","type":"page","link":"https:\/\/www.medicalalertadvice.com\/reviews\/mobilehelp-review\/","title":{"rendered":"MobileHelp Review"},"content":{"rendered":"
\"MobileHelp<\/div>\n
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\"MobileHelp<\/p>\n

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WHO IS MOBILEHELP?<\/h2>\n<\/div>\n

MobileHelp was created in 2008 with the goal of providing the leading personal emergency response system technology. They are based in Boca Raton, Florida, and service clients in all 50 states. MobileHelp not only provides medical alert services directly to consumers but also develops and distributes its technology to other medical alert companies.<\/p>\n

They have an innovative web portal called MobileHelp Connect which is an online tracking platform for caregivers and families and is great to complement their medical alert systems. They claim to answer a call for help every 4.3 minutes. MobileHelp has a very thorough website that includes a Live Chat feature for any of your medical alert questions. You can also learn more about their senior management team in the About section of their website.<\/p>\n

MOBILEHELP REVIEW SUMMARY<\/h2>\n

MobileHelp\u2019s medical alert equipment is modern-looking, and they don’t have a pushy sales team. We like the fact that they have all of the latest technology with no phone line (cellular), GPS, activity monitoring, medication reminders, and automatic fall detection options. Please keep in mind that AT&T cell coverage needs to be available in your area to take advantage of all their product offerings except MobileHelp Wired Home. MobileHelp has lots of payment options that are reasonable compared to other medical alert companies.<\/p>\n

MobileHelp offers a variety of systems for in-the-home and on-the-go:<\/p>\n

In-Home<\/strong><\/p>\n

1.\u00a0MobileHelp Classic:\u00a0<\/strong>A cellular networked-based, no home phone line system with an in-home base station. What this means is that if you do not have a landline in your household, you will still be able to utilize the MobileHlep Classis since it does not require a traditional telephone in one\u2019s home.\u00a0The help button can be worn around your neck or on your wrist. It has optional automatic fall detection and access to MobileConnect (described below). Keep in mind, if there is a power outage, the backup battery on the base station will last up to 30 hours.<\/p>\n

2. MobileHelp Wired Home:<\/strong>\u00a0Wearable help button that is a landline-based medical alert system. No cellular connection is required. Two-way communication is built-in to the pendant so you can speak directly into it when you need help. Perfect for homes without reliable cell phone service. It has access to MobileConnect (described below).<\/p>\n

3. MobileHelp Touch Classic:<\/strong> This system works the same as the traditional in home units except it comes with a sleek 8-inch touchscreen tablet that is easy to set-up and use. The tablet comes with extras such as a photo gallery and games. You can also choose to use the activity tracking and medication reminders. In an emergency, you can call directly from the home screen or the wearable pendant.<\/p>\n

On-the-Go<\/strong><\/p>\n

1. MobileHelp Solo: <\/strong>A cellular-based GPS tracking enabled mobile option, for protection in or outside the home and access to MobileConnect.<\/p>\n

2. MobileHelp Micro:<\/strong> The MobileHelp Micro is the smallest and most lightweight option. This mobile option has GPS location tracking and is water resistant. It also comes with automatic fall detection built in.<\/p>\n

There are multiple discounted-bundled service packages to choose from and some include their premium service offerings:<\/p>\n

1. MobileHelp Duo:\u00a0<\/strong>Combines the MobileHelp Classic and MobileHelp Solo packages for both in-home medical alert system and on-the-go coverage.<\/p>\n

2.\u00a0Mobile Duo:<\/strong>\u00a0New 2-for the price of 1 GPS medical alert system. Get two help buttons with this plan. If you share the same address with someone, you both can get this deal.<\/p>\n

3. Mobile Help Touch Duo<\/strong>: This combination comes with both an in-home touchscreen unit for coverage in the home, and a small mobile unit (with GPS) that provides coverage both at home, as a second speaker, and away from home as your main unit on the go. You also receive a free lockbox, and one standard waterproof neck pendant help button.<\/p>\n

MobileConnect Premium: <\/strong>MobileConnect Premium is available for an extra $6.00 monthly fee on any subscription and includes the online portal provided with MobileConnect, equipment replacement plan (deductible applies), (30) additional Location Service requests (pings), discounts on the Fall Button and accessories, Activity Monitoring and Medication Reminders.<\/p>\n

MobileConnect:\u00a0<\/strong>An online portal (also accessible through an app on your phone or tablet computer) that provides you or someone who is concerned about you with emergency alerts, non-emergency alerts, system status alerts, and allows for up to (30) Location Service requests (pings) with any subscription that includes their GPS enabled Mobile Device. MobileConnect is included with any of their subscription services but its features may be limited to your mobile medical alert equipment’s capabilities.<\/p>\n

So how do you make the best choice between all of the available options? During your decision-making process think about how you actually live your everyday life. Do you spend most of your time at home or do you frequently go to the neighborhood store or visit friends? Are you looking for coverage for just yourself or for your spouse too? Do you want your loved ones to be able to know where you are or make it easier for emergency services to find you when you are away from your home? If you are feeling a bit overwhelmed by all of these questions, MobileHelp has a great product chooser on their website to make the decision process easier but if your preference is more personalized help give them a call and someone on their team can help you choose the right system for your needs.<\/p>\n

MobileHelp no longer carries the MobileVitals Duo plan however if you are interested in a vitals monitoring service, you can purchase equipment such as an oximeter, blood pressure machine, and scale on your own and it would be an additional $15 per month for MobileHelp to monitor the vitals for you.<\/p>\n

MobileHelp does have a new\u00a0Voice-Activated Waterproof Wall Mount Button<\/strong>\u00a0available now if you call in to order.\u00a0 It is an add-on feature to a MobileHelp Cellular Base Station or Mobile Device and the cost is $5.00 per month. It can be mounted on any flat surface and will call for help within a vocal range of the device.<\/p>\n

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MOBILEHELP PROS<\/h2>\n<\/div>\n

No equipment or set-up charges, free activation, activity monitoring option, advanced medication reminder option, automatic fall detection, equipment status alerts, refunds for unused months of service, and emergency 24-hour emergency support.<\/p>\n

MOBILEHELP CONS<\/h2>\n

Equipment replacement can be expensive without their protection plan, and even with this plan, they require a deductible. Their monitoring center is not company owned or TMA Five Diamond Certified but did receive the central station of the year award in 2016, no carbon monoxide or smoke detection options offered.<\/p>\n

RATING:<\/strong>\u00a0\"4.5\"<\/h2>\n
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COMPARE DEVICE FEATURES:<\/h2>\n
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PROS & CONS TO CONSIDER<\/span><\/h2>\n<\/td>\n

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\"MobileHelp<\/div>\n<\/td>\n<\/tr>\n
Price<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
Cost for Equipment<\/strong><\/td>\nFree equipment<\/td>\n<\/tr>\n
Cost Per Month<\/strong><\/td>\nPlans start at $19.95 per month<\/td>\n<\/tr>\n
Advance Payment Discounts<\/strong><\/td>\nYes<\/td>\n<\/tr>\n
Monitoring Agreement Term<\/strong><\/td>\n30-day risk free trial period. No long-term contracts. You will also receive a refund for any pre-paid monthly services, prorated from the day MobileHelp receives the returned equipment.<\/td>\n<\/tr>\n
Repairs or Replacement Charges<\/strong><\/td>\nReplacements are shipped free for defective equipment and battery replacements.<\/td>\n<\/tr>\n
Cancellation Policy & Discounts<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
Cancel at Any Time<\/strong><\/td>\nYes<\/td>\n<\/tr>\n
Senior Discount<\/strong><\/td>\nNone<\/td>\n<\/tr>\n
Other Discounts<\/strong><\/td>\nNone<\/td>\n<\/tr>\n
Equipment<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
Approximate Button Range in Typical Home<\/strong><\/td>\nThe MobileHelp Classic base station unit has a 600′ range. The MobileHelp Mobile Device has a 350′ range. The MobileHelp Wired Home has a 1,300′ range.<\/td>\n<\/tr>\n
Watch\/Button Battery Life<\/strong><\/td>\nBattery will last over 5 years. Replacements are sent after 3 years.<\/td>\n<\/tr>\n
What Happens if I Lose Power<\/strong><\/td>\nSystem has approximately 30 hours of battery backup.<\/td>\n<\/tr>\n
Is the Watch\/Button Waterproof<\/strong><\/td>\nYes<\/td>\n<\/tr>\n
How Can The Button Be Worn<\/strong><\/td>\nNeck and wrist alert button options. Can choose both when ordering, and a second button comes free.<\/td>\n<\/tr>\n
UL Certified Equipment<\/strong><\/td>\nYes and\u00a0FDA registered<\/a><\/td>\n<\/tr>\n
Does The System Automatically Test Itself To The Monitoring Center<\/strong><\/td>\nNo. You can test the system as often as you wish though, and MobileConnect allows you to set-up free equipment status alerts.<\/td>\n<\/tr>\n
24 Hour Technical & Customer Support<\/strong><\/td>\n24-hour emergency support is available. Customer Support is available 8:00 AM – 8:00 PM EST on weekdays.<\/td>\n<\/tr>\n
Monitoring Station<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
TMA\u00a0Five Diamond Certified<\/a>\u00a0Monitoring Center<\/strong><\/td>\nNo, and also not company owned or managed. Although not TMA five diamond certified, Rapid Response monitoring received the 2016 Central Station of the year award.<\/td>\n<\/tr>\n
Typical Response Time When Button Pressed<\/strong><\/td>\nAverage response time of 17 seconds.<\/td>\n<\/tr>\n
Other Options & Information<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
How Fast Does System Ship<\/strong><\/td>\nShips same day if received and processed by 2:00 PM EST.<\/td>\n<\/tr>\n
Do You Need Separate Systems For Mom & Dad<\/strong><\/td>\nNo, but you can add an additional standard button for $2.00 per month with the MobileHelp Classic system or you can add MobileConnect Premium and get the 2nd button for free.<\/td>\n<\/tr>\n
Optional Advanced Features<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
Activity or Inactivity Monitoring<\/strong><\/td>\nYes, with MobileConnect Premium utilizing the MobileHelp Fall Button for an additional $5.00 per month.<\/td>\n<\/tr>\n
Senior Fall Detection<\/strong><\/td>\nYes, available to be paired with all subscriptions, MobileHelp Classic, MobileHelp Duo or MobileHelp Solo, for an additional $10.00 per month, utilizing the MobileHelp Fall Button.<\/td>\n<\/tr>\n
Cellular or No Phone Line<\/strong><\/td>\nYes<\/td>\n<\/tr>\n
Smoke or Carbon Monoxide Protection<\/strong><\/td>\nNo<\/td>\n<\/tr>\n
GPS Medical Alert Tracking System<\/strong><\/td>\nYes, with MobileHelp Duo, MobileHelp Micro & MobileHelp Solo (any package that includes the Mobile Device).<\/td>\n<\/tr>\n
Special Offers<\/td>\n\n
MobileHelp Review<\/div>\n<\/td>\n<\/tr>\n
Special Offers For Our Visitors<\/strong><\/td>\nNone at this time.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

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EQUIPMENT CHARGES & REPLACEMENT COSTS<\/h2>\n
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Most equipment options are free as long as you are an active subscriber and no activation charges. Shipping is free for most systems.<\/p>\n

Replacements are shipped free for defective equipment and battery replacements. Optional $6.00\/month equipment protection plan (called MobileConnect Premium) for damaged or lost equipment, that could cost anywhere between $54.95 to $300.00 to replace without it. They do require a $20 deductible for a base station or mobile portable device. No deductible required for the help buttons.<\/p>\n

MOBILEHELP COST & FEES<\/h2>\n
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MobileHelp is quite affordable compared to other medical alert companies on the market, especially for their Cellular Classic system. Most companies charge a premium for a cellular based service. Keep in mind they only offer the price lock fee for the Cellular Classic system. MobileHelp has a few payment options, bundles and services to choose from which can be confusing. They offer free ground shipping for most systems. MobileHelp also has\u00a0fashion jewelry pendant options<\/strong>\u00a0starting at $69.95 if you would like to disguise your pendant as a piece of jewelry! We were advised they offer promotional rates for most plans if you call in, so don’t order online. Call in for their best rates.<\/p>\n

Please see the outline of their current payment pricing options below.<\/p>\n<\/div>\n