One Call Alert Review

MONTHLY COSTS & FEES

One Call Alert’s costs and fees are straightforward and competitive in the medical alert marketplace. There is no equipment to buy and no activation fees for most of the plans. They also offer free ground shipping on most plans too.

Automatic fall detection can be added to all of the plans too, except the in-home landline, for an additional $11.00 per month. If you have two users in the same household that need a medical alert device, the Mobile Double plan is a great option. You will receive two units and monitoring services for two people for close to the price of one.

Please note that on their website it states that prices are subject to change without notice. We confirmed with them that this also means after you signed-up as a customer. However, they did note that prices have not increased in a long time. If you wanted to protect your monthly payment fee, you can purchase their price lock plan for $6.00 per month to ensure the price will never go up. Some medical alert companies offer price lock guarantees at no charge. Since there are no long-term contracts with One Call Alert, we do not suggest paying for a price lock. You can simply cancel the service if you don’t feel the increase is justified and they won’t honor your current pricing.

Monitoring Centers Not TMA Five Diamond – This is an important certification that requires an annual renewal with The Monitoring Association, which shows a commitment to a higher level of service. There are some great monitoring centers that do not have this designation but we prefer monitoring centers that do.

No Carbon Monoxide or Smoke Detection – Both are important features to have in your home and One Call Alert does not have these options.

Prices Subject to Change – One Call Alert states on their website the prices are subject to change at any time. If you are on a fixed income or simply watching your monthly expenses this can be unnerving. You can purchase their price lock plan for $6.00 a month. We prefer companies that have price lock guarantees included at no additional charge.

No Automatic Testing – We prefer that medical alert systems send daily or weekly test signals to the monitoring center to test the communication path between the medical alert system and the monitoring center. One Call Alert suggests the users test the system themselves weekly, which might be difficult for some users to remember.

No Activity Monitoring – Some medical alert companies offer a feature called activity monitoring. It allows you to know if your loved one has been active each day. The user must press a medical alert button once in every 24-hour period or more advanced systems use door contacts, motion sensors and bed sensors to detect no or irregular activity patterns. Activity monitoring allows you peace of mind each day.

Frequently Asked Questions (FAQs)

Who owns One Call Medical Alert?

One Call is based in Boca Raton, Fl and is owned by its parent company, MobileHelp.

Is One Call a good company?

One Call has excellent reviews and an A+ BBB rating. In terms of pricing and product offering, we would consider them a good medical alert option.

How does One Call Alert work?

One Call offers a few different medical alert system options. They do have an in-home traditional medical alert, that works by pushing a button on your pendant, and the system will call into their monitoring center which will assess your need for emergency help.

Does AARP recommend medical alert devices such as One Call Alert?

Yes, AARP does recommend that seniors who need additional help at home use a medical alert system. They do not however endorse a specific company.

How many customers does One Call medical alert have?

One Call claims to have over 100,000 customers since opening in 2016.

WHAT OTHERS ARE SAYING ABOUT ONE CALL ALERT

One Call Alert’s brand may look familiar as it is sold in various drug stores across the country. One Call Alert has competitive pricing on their medical monitoring packages. However, we are a little wary as they clearly state on their website that pricing may change at any time. But, since you are not locked into a long-term contract (another bonus!) you can cancel at any time. Be sure to promptly return the equipment back to One Call Alert so you are not continually charged.

One Call Alert has two UL certified monitoring call centers located in different parts of the United States, so you can be reasonably assured you will still be monitored if one of the centers is affected by a natural disaster. The monitoring centers however are not TMA Five Diamond Certified, which is a distinction we prefer monitoring centers to have. One Call Alert also does not automatically test their equipment or call to remind you to test it, so we suggest setting a reminder to test your medical alert system at least once a week.

One Call Alert was recently acquired by MobileHelp which is a well-established medical alert monitoring company and OEM equipment manufacturer. We will keep an eye on One Call Alert for any changes that may go along with a major acquisition.

Although our experience with this company had these results, your experience may be different. If you’re interested in this company’s services, contact them to judge for yourself.