HelpButton Review

HelpButton Pendant

HelpButton Logo


Who is Help Button? 

HelpButton is one of the latest medical alert devices to come on the market. Backed by two central monitoring stations that are TMA certified and UL-Listed, HelpButton claims to have one of the fastest response times in the industry. Their customer service and monitoring agents are available 24/7 so you'll have the support you need, when you need it.

Review Summary

HelpButton offers 3 different medical monitoring package options with the latest technology and their monthly rates are reasonably priced. HelpButton's Mobile medical alert button can be worn inside and outside of the home with unlimited range. HelpButton does have UL-Listed equipment as well as owned and operated TMA (CSAA) Five Diamond Certified monitoring centers for additional peace of mind.

There are three medical alert system packages HelpButton offers:

1.  HelpButton Standard Package: GPS and Wifi enabled wearable medical alert device with two-way voice that can be worn inside and outside of the home and has unlimited range since there's no base station. Includes unlimited calls and talk time through the device. Comes with enhanced WiFi location. 

2. HelpButton Select Package: GPS and Wifi enabled wearable medical alert device with two-way voice that can be worn inside and outside of the home and has unlimited range since there's no base station. Includes unlimited calls and talk time through the device. Comes with enhanced WiFi location and automatic fall detection. 

3. HelpButton Supreme Package: All the same medical alert device features as listed above, however this comes with a product protection plan and a technology called Ally Locate. With this system, a caregiver can send a text message and get an immediate response containing a Google map link of the exact location of their loved one.

Pros

No equipment or set-up charges, free shipping, 30-day money back guarantee, no long-term contracts and reasonably priced system packages. TMA (CSAA) Five Diamond monitoring centers with EMT certified call center dispatchers. Coverage options include GPS, text to locate and automatic fall detection. Unlimited range since there's no base station and system performs automatic weekly communication tests with the monitoring center.

Cons

The help button must be charged since it only has a 5-day battery life. No wellness or activity monitoring. No carbon monoxide or smoke detector options available. No advanced payment discounts, on-line ordering or chat feature.

Rating: 3.5



Compare Device Features:

Pros & Cons To Consider

HelpButton Logo How did HelpButton do?
Price
HelpButton Review

Cost for Equipment

No cost for the equipment. One-time activation fee of $49 for the Standard package.  Free activation and free shipping for Select and Supreme.

Cost Per Month

The HelpButton packages start at $29.95 per month.

Advance Payment Discounts

No

Monitoring Agreement Term

Month-to-Month. No long-term contracts.

Repairs or Replacement Charges

If you do not have the protection plan that comes with the Supreme package, the replacement cost is $300.
Cancellation Policy & Discounts
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Cancel at Any Time

Yes, and it also has a 30-day money back guarantee. You must return the equipment and return shipping is not included.

Senior Discount

No

Other Discounts

No
Equipment
HelpButton Review

Approximate Button Range in Typical Home

Unlimited range within the cellular coverage area. It has no base station it needs to communicate with. It's completely self-contained.

Watch/Button Battery Life

Up to 5 days on a single charge. 

What Happens if I Lose Power

The battery will last 5 days from its last full charge.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck 

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes, the system automatically tests weekly. 

24 Hour Technical & Customer Support

Yes
Monitoring Station
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TMA (CSAA) Five Diamond Certified Monitoring Center

Yes, per the company, they own and operate their own TMA Five Diamond Certified monitoring centers.

Typical Response Time When Button Pressed

Within 20 seconds. 
Other Options & Information
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How Fast Does System Ship

Orders usually ship same day. Takes approximately 3-4 days for delivery. 

Do You Need Separate Systems For Mom & Dad

Yes
Optional Advanced Features
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Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

Yes

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes
Special Offers
HelpButton Review

Special Offers For Our Visitors

None at this time


Monthly Costs & Fees

HelpButton is extremely competitively priced in the medical alert monitoring market even without providing extra discounts and advanced payment discounts. For only $10 more a month, the HelpButton Supreme package includes automatic fall detection, an equipment protection plan and their text location services. We feel it is well worth the cost for those additional services. HelpButton is paid month-to-month and there are no long-term contracts or cancellation fees.

  • The HelpButton Standard package monthly cost is $29.95 per month plus a one-time $49 activation fee.
  • The HelpButton Select package monthly cost is $34.95 per month. 
  • The HelpButton Supreme package monthly cost is $39.95 per month.


What We Like About HelpButton

30-Day Money Back Guarantee - You have 30 days to be sure you're satisfied.

No Long-Term Contract - You can cancel at any time, even before the service has started, if you change your mind. You must return the equipment and pay for the return shipping. 

24-Hour Support - Customer service support and monitoring center support is available 24-hours per day, 7 days a week. 

Fall Detector Option - Automatic fall detectors can be helpful because the user would be unable to press their medical emergency button. Seniors who are susceptible to falling will need this feature. Auto fall detection is available with their Supreme package. 

No Phone Line Required - Since not every household has a traditional telephone line, having a reliable no phone line option is a must. 

GPS and Location Tracking Option - For seniors or even young children on the go, this may be an important option for you. You can take your medical alert monitoring with you anywhere you go. 

Talk Through Pendant Technology - Two-way voice featured and available with either of the HelpButton monthly options you choose.  Your loved one can speak directly into the speakerphone on the pendant which allows more flexibility in an emergency inside and outside of the home. 

Owned and Operated TMA Five Diamond Monitoring Centers - This is an important certification that requires an annual renewal and shows a commitment to a higher level of service. We highly recommend that the monitoring service you use is TMA Five Diamond Certified. 
 
Automatic Weekly Tests - HelpButton does a weekly silent test to make sure your equipment is "talking" to the monitoring center. They still suggest manually testing the button once a month. 

 

What We Dislike About HelpButton

No On-Line Ordering  Although they have some pricing online, you don't have the convenience of ordering online or a chat feature for quick questions.

Requires Charging 
- The pendant must be charged since the battery will only last up to 5 days. This may be difficult for seniors who have memory problems. 

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day. You could use the Ally Locate feature to see if your loved one is out and about and following their daily routine. 

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the device provide an audible reminder on regular intervals to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Carbon Monoxide or Smoke Detection - Both are important features to have in your home and monitored devices can provide more protection. Since the HelpButton system is completely self-contained in the pendant, it cannot provide these types of services like a traditional medical alert system can. 

What Others Are Saying About HelpButton

HelpButton does not have any reviews on their website. We were able to find one user review on their Facebook page who complained about HelpButton’s customers service. There was one other verified review that says their mother’s account was charged but the button was never sent. Since HelpButton is so new, there is not much feedback about them online at this time. 
 
HelpButton is not Better Business Bureau accredited and they currently do not have a BBB rating since they are still new to the marketplace.


Bottom Line

HelpButton has a great two-way voice medical alert button option and their product offerings are streamlined so that it is not confusing for the consumer. They essentially have one product with an ad-on services like a protection plan, automatic fall detection and Ally Location which is their tracking technology. Their monthly cost is very reasonable compared to other medical alert device systems on the market. We would love to see them offer advanced payment discounts like some of their competitors.

Another huge plus for HelpButton is their level of medical alert monitoring service. Per the company, their monitoring centers are owned and operated in-house and they are TMA (CSAA) Five Diamond certified. With no-long term contracts and a 30-day money back policy, it is easy to try HelpButton for yourself. We also like that the pendant has an unlimited range (limited only to cellular service coverage in your home and areas you visit) and it does not use a traditional landline telephone.

HelpButton does automatically test itself to the monitoring center, however they do suggest you also test the button itself monthly. The battery in the device will need to be charged within 5 days as well. Keep in mind if you do return the system, you will have to pay for the return shipping costs.

The HelpButton brand is relatively new to the medical alert industry and there is minimal information on their website. There's also no chat feature, which would make answering simple questions much easier. There also is no way to order online which means you will have to speak to a customer service rep which may not be convenient. Plus, there are more packages available to you when you call. We wish they would list all their offerings with online ordering for convenience.

When calling HelpButton for additional information, the sales representative was very friendly and helpful with all our questions. At the end of the call, they did give a lengthy sales pitch on what makes HelpButton stand out in the medical alert marketplace. They also made a push to collect our home address or phone number to send additional marketing materials to and follow-up with us. The first time we called we did get the wrong pricing information to be sure to confirm before you order. 

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.

Modified: 2019-05-24