LifeFone Review

LifeFone Pendant and Console

LifeFone Medical Alert Logo


Review Summary: Lifefone has been in the business since 1976 and has done a good job keeping up with the times. We like the fact that they have packages for traditional service, cellular, or smoke detection and carbon monoxide monitoring, as well as fall detection, GPS, smartphone apps and check in services. They offer competitive pricing and a price guarantee but may charge for shipping, depending on the billing option you choose.

There are basically eight different system packages that Lifefone offers:

1. At-Home Landline with Optional Fall Detection: In-home system that requires a landline.

2. At-Home Cellular: In-home system that does not require a landline.

3. At-Home Cellular with Fall Detection: In-home system that does not require a landline and provides fall detection.

4. At-Home & On-the-Go GPS with Optional Fall Detection: In-home and on-the-go coverage that does not require a landline, and includes a base station and a mobile device - like two systems in one.

5. At-Home & On-the-Go GPS, Voice in Pendent & Optional Fall Detection: In-home and on-the-go coverage that does not require a landline, and includes a premium mobile device.

6. LifeFone Mobile Alert for Individuals: In-home and on-the-go coverage that uses a phone app and requires a smart cellular phone (smartphone).

7. LifeFone Family Guard for Families: A family tracking and monitoring service that uses a phone app and requires a smart cellular phone (smartphone).

8. LifeFone's Complete Home Package: In-home system that requires a landline and also provides monitored CO gas and smoke/fire detection.



Pros: No equipment or set-up charges, cancel anytime, 24-hour customer service, and many options including no phone line, fall detection, GPS, smartphone apps, and smoke and CO detection.

Cons: We don't like the shipping charge to receive the equipment on the monthly and quarterly billing options, the monitoring center is not CSAA Five Diamond Certified, and we would really like to see a chat function on their website. Also, since there are so many options to choose from, it may become confusing on what you really need.

Rating: 4 1/2 out of 5 stars

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Quick Stats:

Most Important Things To Consider
LifeFone Medical Alert Logo How did LifeFone do?
Price
LifeFone Review

Cost for Equipment

Free Equipment with an $11.95 Ground shipping charge. Shipping is free if monthly charges are paid annually.

Cost Per Month

$29.95/Month with lifetime price guarantee for the At Home Landline service

Advance Payment Discounts

$27.95/Month - Billed Quarterly at $83.85
$24.95/Month - Billed Annually at $299.40 (annual billing includes free shipping)

Monitoring Agreement Term

Cancel at any time and receive refund of any unused, prepaid service

Repairs or Replacement Charges

None, replacements shipped free, There is a $45.90 charge for a lost button though.
Cancellation Policy & Discounts
LifeFone Review

Cancel at Any Time

Yes. This company also refunds unused, prepaid amounts, but you pay to ship the equipment back.

Senior Discount

No

Other Discounts

Veterans: $1.00 off per month
AARP Members: $1.00 off per month
(you cannot combine these discounts)

Also, you can also receive 1 month free for referrals 

Equipment
LifeFone Review

Approximate Button Range in Typical Home

Up to 480 ft - You can also purchase an optional Extended Range Protection for onetime fee of $39.95 to get up to 1300 ft

Watch/Button Battery Life

Battery will last approximately 5 years. LifeFone will contact you when the battery is low for a free replacement.

What Happens if I Lose Power

Approximately 32 hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or Wrist options. Must choose when ordering.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

Yes - Monthly

24 Hour Technical & Customer Support

24/7 Customer service; technical support available Monday – Friday, 9 am – 5 p.m.
Monitoring Station
LifeFone Review

CSAA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Under 1 minute.
Other Options & Information
LifeFone Review

How Fast Does System Ship

Same day if order received by 3:00 PM EST. Typical 3-5 day delivery. Expedited shipping options are available for an additional charge.

Do You Need Separate Systems For Mom & Dad

No, just request a second pendant
Optional Advanced Features
LifeFone Review

Activity or Inactivity Monitoring

Yes, they call it Activity Assurance. The unit will beep at a pre-determined time, in which you must press the button to acknowledge that your OK. If you do not press the button within 15 minutes, an alert will be sent to the monitoring station. The cost is an additional $6.00/month for this service.

They also have Daily Check In Call services for reminders to take pills and other similar reminders. The cost is an additional $19.00/month.

Senior Fall Detection

Yes. Cost varies from $5-10 per month, depending on the system you add it to.

Cellular or No Phone Line

Yes, with the At Home Cellular system

Non-GPS Mobile Alert System For Protection On The Go

Yes. Mobile Alert is a smartphone app that works with your smartphone. $5.95/mo. for existing LifeFone customers; $7.95/mo. for new customers.

Smoke or Carbon Monoxide Protection

Yes - the Fire, Smoke & CO System is $42.95/mo. billed annually at $515.40. This includes the At-Home Landline Medical Alert system with a large wall mount help button. There is a one year contract requirement but free equipment and shipping.

GPS Medical Alert Tracking System

Yes, with At-Home & On-the-Go or the At-Home & On-the-Go Voice in Pendent systems
Special Offers
LifeFone Review

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DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.
 


LifeFone Specials
1-844-201-3982



Likes:

Flexible Monitoring Agreement - You can cancel anytime.

Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

Daily Check In Services Call Option - Although this can be an expensive add, you can use this service for pill reminders, to simply check on a loved one, or any other daily call you would like made .

Fall Detector Option - Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Automatic Monthly Tests - System's console does automatically test monthly to the monitoring station. LifeFone also encourages it's customers to test their button manually as well to be sure they understand how it works. They will call and remind you to test, if needed.

Mobile GPS Option - For seniors or even young children on the go, this may be an important option for you.

Medication Reminder Option - LifeFone Medication Reminders will tell a subscriber when and what medication(s) he or she needs to take on a daily or weekly basis. This service is available with their At Home Cellular, At Home Cellular with Fall Detection, or At Home & On-the-Go GPS with Fall Detection systems.  It announces from the base unit once a minute for 30 minutes and can register as accepted or ignored depending on if you press the reset button or not. You can program up to 4 medication reminders a day that can cover up to 10 medications each. The cost is an additional $6/month for this service.

Location Service Option – LifeFone's Location Service enables a caregiver authorized by a LifeFone subscriber to know the location of the subscriber's mobile device.  This service is available with their At-Home & On-the-Go GPS with Optional Fall Detection service and their At-Home & On-the-Go GPS, Voice in Pendent & Optional Fall Detection service.  The cost is an additional $5/month for this service.


Dislikes:

Shipping Charges - We don't like the fact that they charge for shipping for customers that choose the monthly or quarterly billing options.  Shipping is free if you pay annually though.

Not CSAA Five Diamond Certified - While they own their Monitoring Center, we prefer that it be CSAA Five Diamond Certified, ensuring the operators are properly trained and the center is best equipped to respond swiftly.

Too Many Options - While we do like the many features LifeFone offers, it may become confusing for some buyers.


Bottom Line:

There's a lot to like about LifeFone, besides their extensive product offering. They are family owned and operated and have been in business since 1976. They have a BBB A+ rating and are forthright with information regarding their pricing and services. Their website is easy to navigate and contained most of the information we were seeking. We think that a live chat option would be a good addition to their website.

When we contacted LifeFone by phone, we found their customer service representative to be knowledgeable and courteous, and answered the questions we had with ease.

DISCLOSURE: We may receive referral fees from this company for purchases or inquiries made by you. Thanks to your support, we can maintain the website & offer you special discounts, at no cost to you.


Click For Special Offers For Our Visitors From LifeFone

Call Today! 1-844-201-3982


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.


*LifeFone Logo is a registered trademark of the LifeFone company