CVS Medical Alert Review

CVS Medical Alert System


Review Summary: The CVS pharmacy medical alert program is handled by Connect America, who has been providing medical alert monitoring services since 1977. Since CVS is primarily a reseller of the Connect America service, you may also want to consider dealing directly with Connect America since their website has the most updated service offerings that are also available to CVS customers.

When we called the phone number on the CVS medical alert site, it was answered by a Connect America representative, who answered our questions and offered us many other products and services that were not on the CVS medical alert website. We've included those options below.

There are three system packages that are available to CVS Medical Alert customers:

  1. At Home Landline: In-home system that uses a landline
  2. At Home No Landline: In-home system that does not require a landline (not on the CVS website)
  3. On The Go: On the go coverage with GPS tracking (not on the CVS website)

They also offer a Fall Detection option but it is not on the CVS website either. 



Pros: No equipment or set-up charges or required contract commitment, but there is an additional cost per month without an initial 3 month commitment. No phone line, GPS location services, and fall detection options are available.

Cons: CVS is a reseller of the service, no activity monitoring option, no pill reminder option, no automatic system testing. The CVS website does not show all of the current product offerings.

Rating: 3 out of 5 stars

Quick Stats:

Most Important Things To Consider
How did CVS Medical Alert do?
Price
CVS Medical Alert Review

Cost for Equipment

Free self installation kit with free shipping is advertised on the CVS medical alert website, however the phone rep told us that without an initial 3-month commitment, you must pay for shipping.

Cost Per Month

$29.95/month with a lifetime price guarantee.

Advance Payment Discounts

Yes, a $5.00 discount per month for annual payments and a $3.00/discount per month for quarterly payments.

Monitoring Agreement Term

Cancel anytime, but a 3-month initial commitment is preferred. Without the 3-month commitment, we were told the monthly cost would increase $3.00/month.

Repairs or Replacement Charges

None, replacements are shipped unless the equipment is damaged or lost. Protection plans are available for an additional cost per month.
Cancellation Policy & Discounts
CVS Medical Alert Review

Cancel at Any Time

Yes with 30 day notice. Will refund any unused portion if ordered annually, semi-annually or quarterly. You must pay return shipping of the equipment.

Senior Discount

No

Other Discounts

You may get better pricing by using the CVS Medical Alert website pricing with the Connect America pre-pay discounts, but those are not guaranteed and must be manager approved.   
Equipment
CVS Medical Alert Review

Approximate Button Range in Typical Home

Up to 400'

Watch/Button Battery Life

Battery will last approximately 2-3 years

What Happens if I Lose Power

Approximately 32 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist available and you receive both when ordering. Belt clip available for the On The Go mobile option found on Connect America website only.

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No, but if you forget to test the system monthly, they will call you to remind you to test it.

24 Hour Technical & Customer Support

Yes
Monitoring Station
CVS Medical Alert Review

CSAA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

Approximately 15 seconds
Other Options & Information
CVS Medical Alert Review

How Fast Does System Ship

Arrives in 4-5 business days. Upgraded shipping options available.

Do You Need Separate Systems For Mom & Dad

No, but a second button is required and included with each system. One will be a pendant and the other a wristband. You can request them to be the same when ordering.
Optional Advanced Features
CVS Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes - additional $10.00/month (not on CVS website)

Cellular or No Phone Line

Yes (not on CVS website)

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes (not on CVS website)
Special Offers
CVS Medical Alert Review

Special Offers For Our Visitors

None at this time



Likes:

Reasonable Service Rates - Company has competitive rates when paid annually.

Flexible Monitoring Agreement - You can cancel at anytime with 30-days notice, unless you are within the initial 3-month agreement.

Cellular/No Phone Line Options - We were told these were available by the sales rep, but could not find this information on their website.

GPS Medical Alert Tracking Option - We were told this was available by the sales rep, but could not find this information on their website.

Fall Detection Option - We were told these were available by the sales rep, but could not find this information on their website.


Dislikes:

Website Not Up To Date - Besides the most basic medical alert option, no other systems are listed on their website.

No Automatic Monthly Tests
- System's console does not automatically test monthly to the monitoring station. You must test the system yourself.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.


Bottom Line:

Since 2007, the CVS medical alert program has been administered by Connect America. We feel you should read more about Connect America by reading our Connect America review, before you make your final decision.

Based on our most recent review of the CVS Medical Alert system, we found that the phone number that is on the website is answered by the Connect America sales team. The form you fill out on the website for more information gets routed to the Connect America sales team as well.

The website has very little information on it so we had to call to get the majority of our questions answered. While the sales representative we spoke with was very well versed on the products, they directed us to leave the CVS website and go to the Connect America website to view additional system options.  Some of the pricing was different between the two sites, but we were told that they would honor the pricing on the CVS website if it was less expensive.



Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.