Alarmcare by Alarmforce Review

Alarmcare Medical Alert


Review Summary: In business since 1988, Alarmforce's Alarmcare medical alert service provides your basic medical alert service needs, including fall detection, at a reasonable monthly fee. Since their services are based in Toronto Canada, we do not feel that they should be a top choice for U.S. based customers due to their limited US service area.

There are two system packages that Alarmcare offers:

1. Alarmcare Home: In-home system that uses a landline

2. Alarmcare Home with Fall Detection: In-home system with fall protection that uses a landline



Pros: Reasonable monthly fee, offers 24-hour technical support, has website chat feature, operates their own CSAA Five Diamond certified monitoring facility.

Cons: Based in Toronto Canada with limited US service areas, no true activity monitoring option, could take several days to receive the system from the start of the process since there is no online ordering, no other discounts available, website doesn't have all the pre-sales information so have to call to get further details.

Rating: 2 1/2 out of 5 stars

Quick Stats:

Most Important Things To Consider
How did Alarmcare by Alarmforce do?
Price
Alarmcare by Alarmforce Review

Cost for Equipment

None for self installation. Company installation may be available in certain areas

Cost Per Month

$28.00/Month

Advance Payment Discounts

No

Monitoring Agreement Term

No contracts, Can cancel anytime with written notice, but must prepay for 1st 3-months of service (non-refundable).

Repairs or Replacement Charges

None
Cancellation Policy & Discounts
Alarmcare by Alarmforce Review

Cancel at Any Time

Yes, but customer pays first 3-months up front and that is not refundable. No shipping charge to return.

Senior Discount

No

Other Discounts

No
Equipment
Alarmcare by Alarmforce Review

Approximate Button Range in Typical Home

We were assured it would cover a 3200 sq ft home.

Watch/Button Battery Life

Approximately 2 year battery life. Free replacement pendant sent if battery dies.

What Happens if I Lose Power

System has 24 hours of battery backup.

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Wrist or Pendant

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No

24 Hour Technical & Customer Support

Yes
Monitoring Station
Alarmcare by Alarmforce Review

CSAA Five Diamond Certified Monitoring Center

Yes

Typical Response Time When Button Pressed

30-40 Seconds
Other Options & Information
Alarmcare by Alarmforce Review

How Fast Does System Ship

Paperwork is first mailed, faxed, or emailed to you. Once payment & contract is returned, you should receive your system in about 3-5 business days.

Do You Need Separate Systems For Mom & Dad

No. $5.00/month additional for 2nd user profile
Optional Advanced Features
Alarmcare by Alarmforce Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes

Cellular or No Phone Line

No

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

No
Special Offers
Alarmcare by Alarmforce Review

Special Offers For Our Visitors

None at this time



Likes:

Flexible Monitoring Agreement - You can cancel at any time with written notice, but you must pay first three months up front.

Monitoring Center - They own and operate their own UL-Listed CSAA Five Diamond monitoring centerĀ 

24-Hour Support - Alarmforce's Alarmcare has customer service and technical support available 24 hours per day.


Dislikes:

Not U.S. Based - If you are located in the United States, we see no reason why you should work with a Canadian or other international company. You can get equipment faster, and at a lower cost, with a U.S.-based provider. Plus they only service a limited number of states in the U.S.

Systems Require a Landline - If you don't have a traditional phone line (landline), you will not be able to use their service. 

No Automatic System Tests - Most system consoles will automatically test weekly or monthly to the monitoring station, but Alarmcare offers no automatic testing.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

They do provide a "supervision" service that will tell you if the button is out of range for more than 24-hours, but we see no real benefit to this unless you're concerned of someone wandering off and not returning home.

No Discounts For Advanced Payments - Monthly payments are your only option. The convenience of quarterly or annual payments can be desirable, especially if you can receive a discount.

Monitoring Center - While they own and operate their own CSAA 5 Diamond central station, they do not have medically or specially trained dispatchers for the medical alert calls. They use the same dispatchers as they use for their security services.


Bottom Line:

Alarmforce's Alarmcare medical alert service is based in Toronto Canada, and services limited U.S. states. For these reasons we do not feel that this should be a top choice for U.S.-based customers. They do offer a fall detection option which is nice, but they do not offer a cellular or no phone line option.  That's critical in today's world.  Their company owned monitoring center is CSAA 5 Diamond Certified, which we like.

Based on our most recent conversations, the reps were very friendly and informative. They provided all of the answers to the questions that we had, even though this information should have been on their website. They do have a chat feature now which was helpful for quick last minute questions.


Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.