ADT Medical Alert Review

ADT Medical Alert


Review Summary: Formally known as ADT Companion Service. ADT is the largest security company in the world. That's not to say that bigger is always better. They have a one time activation fee that is typically waived and the ADT FOREVERate, so your cost per month will never change.

There are three system packages that ADT Medical Alert offers:

  1. Medical Alert Basic: In-home system that uses a landline and with home temperature monitoring
  2. Medical Alert Plus: In-home system that does not require a landline, has optional fall detection, and home temperature monitoring
  3. On-The-Go: A mobile emergency response system that does not require a landline, has optional fall detection, and GPS location services


Pros: Traditional landline and cellular options available, fall detection option, professional installation available for an additional fee, 24 hour support, and in-home temperature monitoring. With the ADT FOREVERate, you monthly rate will never change.

Cons: No activity monitoring option, no pill reminder option, no automatic system testing.

Rating: 3 1/2 out of 5 stars

Quick Stats:

Most Important Things To Consider
How did ADT Medical Alert do?
Price
ADT Medical Alert Review

Cost for Equipment

Self-Installation Kit.

Free Equipment + Shipping of $9.99 

Professional installation available upon request (additional fee applies)

Cost Per Month

$29.99/month ($27.99 when ordered on-line)

Advance Payment Discounts

Yes, Annual and Quarterly discounts are available.

Monitoring Agreement Term

Month-to-month

Repairs or Replacement Charges

None, unless equipment is lost, then it's a $14.99 fee for most wristbands or pendants
Cancellation Policy & Discounts
ADT Medical Alert Review

Cancel at Any Time

No, requires a 30-day notice to cancel

Senior Discount

No

Other Discounts

Existing ADT customers receive $2.00 off per month. If you are an ADT customer that pays annually, you may receive further discounts.
Equipment
ADT Medical Alert Review

Approximate Button Range in Typical Home

Up to a 300 ft. radius

Watch/Button Battery Life

Per the ADT rep, approximately 2 years. The system will indicate when the battery is low.

What Happens if I Lose Power

24 hours of battery backup

Is the Watch/Button Waterproof

Yes

How Can The Button Be Worn

Neck or wrist

UL Certified Equipment

Yes

Does The System Automatically Test Itself To The Monitoring Center

No. Per the sales representative, the user should test it monthly. A light will illuminate on the base unit as a reminder to test the system.

24 Hour Technical & Customer Support

Yes
Monitoring Station
ADT Medical Alert Review

CSAA Five Diamond Certified Monitoring Center

No

Typical Response Time When Button Pressed

About 20 seconds
Other Options & Information
ADT Medical Alert Review

How Fast Does System Ship

Ships in 2-3 business days. Express shipping is available for an additional charge.

Do You Need Separate Systems For Mom & Dad

No. One time charge of $14.99 for an additional pendant plus a $5.00 additional monthly fee
Optional Advanced Features
ADT Medical Alert Review

Activity or Inactivity Monitoring

No

Senior Fall Detection

Yes, additional $10.00 per month with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Cellular or No Phone Line

Yes, with the Medical Alert Plus system or the On-The-Go Emergency Response system.

Non-GPS Mobile Alert System For Protection On The Go

No

Smoke or Carbon Monoxide Protection

No

GPS Medical Alert Tracking System

Yes, with the On-The-Go Emergency Response system.
Special Offers
ADT Medical Alert Review

Special Offers For Our Visitors

None at this time



Likes:

Self-Installation or Can Be Installed By Company - Although these systems are typically very easy to install yourself (see our Basic Installation & Set-Up video) some might find it convenient to have it professionally installed, especially if you live a long distance from your loved one.

No Long Term Contract - ADT has always had a 1-year agreement. It's nice to see that they have a month-to-month agreement now.

24-Hour Support - ADT has support available 24 hours per day.

Fall Detector Option - Since diabetics can have the tendency to faint and falls are common among seniors, fall detectors can be helpful because the user would be unable to press their medical emergency button

No Phone Line/Cellular Option - Since every household no longer has a traditional telephone line, having a reliable no phone line option is a must.

Discounts For Advanced Payments - The convenience of quarterly or annual payments can be desirable, and you can receive a discount.

High and Low Temperature Monitoring - This is not an essential feature, but might be nice to give you early notice of a potential heating and cooling system failure.


Dislikes:

No Monthly Automatic Tests - System's console does not automatically test monthly to the monitoring station. You must test the system yourself.

No Activity Monitoring - Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

Conflicting Information - We did receive conflicting information from some reps and also between what was stated on the website and what we were told by phone.

No Pill Reminder Option - Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.


Bottom Line:

ADT is the largest security company in the world. They have been monitoring security alarms for a long time. That's not to say that bigger is always better. Although the sales rep we spoke with was very courteous and generally knowledgeable, more technical training on the product would be helpful. Also, the website information could be clearer but has continued to improve over time. It does have a chat feature now but the staff had limited product knowledge and referred us to call for additional help. 

We do like the fact that you can receive a discount if you are already an ADT customer, but would expect that from most companies. We also like the fact that professional installation is available, if someone really needs that service.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.


*ADT Logo is a registered trademark of ADT LLC dba ADT Security Services