Quick Stats:

Most Important Things To Consider	How Did Alert1 Do?
Pricing	Alert1 Medical Alarm Review
Installation/Equipment	Free Self Installation
Monthly Charges	$29.95/Month
Advance Payment Discounts	$27.95 Annually $27.95 Quarterly
Monitoring Agreement Term	Can Cancel At Any time, Once They Receive Equipment Back, At Your Shipping Expense.
Repairs or Replacement Charges	None
Cancellation Policy & Discounts	Alert1 Medical Alarm Review
Cancel at Any Time	Yes - BUT You Pay Return Shipping & Any Previously Paid Expedited Shipping Fees
Senior Discount	No
Other Discounts	No
Equipment	Alert1 Medical Alarm Review
Approximate Button Range in Typical Home	600 Feet
Watch/Button Battery Life	1-2 Years. Has Indicator Light to Tell Status
What Happens if I Lose Power	24- Hours of Battery Backup
Is the Watch/Button Waterproof	Yes
How Can The Button Be Worn	Neck or Wrist - You Must Choose When Ordering
UL Certified Equipment	Yes
Does The System Automatically Test Itself To The Monitoring Center	Yes, Every 28 Days
24 Hour Technical & Customer Support	No
Monitoring Station	Alert1 Medical Alarm Review
CSAA Five Diamond Certified Monitoring Center	Unable To Verify - They Don't Monitor Their Own Accounts
Typical Response Time When Button Pressed	20-30 Seconds
Other Options & Information	Alert1 Medical Alarm Review
How Fast Does System Ship	Orders Received by 3:00PM EST are Shipped the Same Day
Do You Need Separate Systems For Mom & Dad	No. $39.95 Charge For Additional Button
Activity Monitoring Available	No

Likes:

Flexible Monitoring Agreement - You can cancel at anytime, but they must receive the equipment for the cancellation to take affect.

Automatic Monthly Tests – System's console will automatically test monthly (Every 28 Days) to the monitoring station. Some companies offer the preferred weekly test, but others offer no automatic testing at all

Discounts For Advanced Payments – Quarterly or annual payments options are available, but the discount is the same off the monthly payment option.

Long-Range Button - We were told that the button range is 600' which should provide good coverage indoors, where that number will certainly be less.

 

Dislikes:

Do Not Own Monitoring Center - They do not monitor their accounts themselves, but they do work with a large national central monitoring station which has multiple dispatch centers.

No 24-Hour Technical Support - They do not offer 24-hour technical support to their customers.

No Activity Monitoring – Activity monitoring typically requires the user to check in with the system by pressing a button once every 24 hours. This is very beneficial as it allows you to know that your loved one is active and about each day.

No Pill Reminder Option – Having the system remind you of when to take medication is a nice feature, although not required by all. Many of these services have the main unit console provide some sort of beep reminder on regular interval to remind you of when to take your medication. The downside to this option is that it will not tell you what or how much medication to take.

No Fall Detector Option – Since diabetics can have the tendency to faint, fall detectors can be helpful because the user would be unable to press their medical emergency button.

Bottom Line:

Alert1 has been in the medical monitoring business long enough to know how to service their customers. We like their basic service offering, but they do fall short on 24-hour technical support and not offering activity detection as an option. We also prefer companies that monitor their own accounts in their own CSAA 5-Diamond central stations. This provides better quality control with less parties involved.

Although our experience with this company had these results, your experience may be different. If you're interested in this company's services, contact them to judge for yourself.